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Review by Jason Moon3 years ago
We bought the electric "christiania" bike. The quality is passable, but I can't see it lasting 10yrs. We are for the most part satisfied, although the gear system is lousy. I had the bike serviced 2 days ago, & stated that 1st gear wasn't working. Now the gear shift is smoother, but 3rd gear isn't working. The bike "handbrake" doesn't hold unless you hit it with a hammer, or wear it in.
I have visited the shop twice, & on both occasions I have seen chaos/erratic handling of customers. One customer was denied testing the bike out of sight, & I could tell that the customer was irritated. Another customer was telling me he was upset with his general treatment upon a "reklamation". Communication with customers is blunt, speedy, erratic. Sunday is the only day they service cycles, & no appointment can be made. This is a massive irritation, & very time consuming. Only cash payments excepted for service payments, mmm, I wonder why?!!! Customer service requires more patience, & looking the customer in the eyes when talking to them. Both buying a bike & servicing the bike are sour experiences.
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