The service provided before buying the Bike was excellent, I called them in three different times, and in all of them the answered all my question.
After that I bought the bike and everything was perfect.
Five starts definitely.
Review by Rangituia8 months ago
We bought our E-Cargo bike brand new about 3-4 months ago, and already 3 different things have gone wrong with it.
1) The motor would cut in and out and not work. It would not work even with the power on. After taking it in to be fixed, it was determined that the motor cable was broken, and of course the shop claimed it was our fault (described by them as "an external force"), and took no responsibility for such cheap manufacturing. Keep in mind, we only use the bike Monday to Friday to simply take and pick up our kids from school....that's all.
2) Within a day of fixing the motor cable, one of the "anti-puncture" tires that we paid extra for, went flat. I had to take it to a local bike shop, and was informed that these "anti-puncture tires" were of the thinnest and cheapest quality anti-puncture tires on the market. Again, the manufacturer of the bike took no responsibility.
3) Although a minor issue, it should be noted that the strings which attach the canopy to the bike, simply fell off one day. These strings get loose after about the first couple of weeks of use, and the company recommends that you tie the string around several times to tighten it. And then it simply falls off without even touching it. So cheap.
4) Finally, the canopy leaks in RAIN! As you know, it rains in Denmark very often, and this is simply unacceptable. Every time it rains, there are pools of water inside the cargo bike because of the cheap canopy. Our kids always get wet when it rains. Our kids wish we had our old cargo bike back.
Basically, the bike is made of very cheap materials, and the manufacturer does not take any responsibility for anything. They need a lesson in customer service and how to keep customers happy. Save your money and buy something else.
Review by Prathyusha9 months ago
This is a dangerous bicycle! Don't buy it! I have bought an electric Ladcykle from this shop in April 2018. I was fooled by some of the comments about it and by Martin Andersen the owners.
My back wheel started to fall apart already after the first 2 months. The spokes on the back wheel started braking and the rear derailleur was destroyed 2 times. I have taken care of professional maintenance from the first day! The owners of Amladcykler refused to fulfill their warranty and guarantee promises. So I already spent good over 2000 kr. in repairs.
Dangerous!!!! especially is the fact that the electric motor continues to push the bike even when you use the brakes! The technology they are using is old and not up to date. Any modern electric bicycle has an emergency power cut of the moment that you use the brakes. Not his one!!! If you try stopping the bicycle and in the same time need to change gears the motor will push you and your children further, disregarding the fact that you are braking!
Everything on this bicycle is made cheap.
And my biggest complain is that even after I repeatably complained to the company I discovered that there is no intention from the company owners to give me any kind of warranty or guarantee!
So that there is no doubt: I have bought this bicycle from the Amladcyklrer company on 12.04.2018, Faktura 13889. I have already politely complained to the company and they refused any kind of conversation with me!
Review by Hadzi Korfmacher11 months ago
Very Good Service and very Good bikes
Review by Chiva1 year ago
I like the bicycle but I hated the instructions. I bought the elladcykel from Amladcykler a few months back and life is sooo much easier with a battery to help battle the strong winds and transport the kids. I've used it as well to carry some heavy furniture, which was great. I would have given 5 stars but I reserve the last star for one reason. I bought the unassembled bicycle before I read the other reviews on Trustpilot. i had assumed that it would be easier. And it full well should have been. The assembly guide should be burnt and jumped on instead of read. The only thing more frustrating than having to wait a WHOLE YEAR for the new season of Game of Thrones was that guide. The images were so small and the description of what to do was too vague. In the assembly bag, there was a billion screws and bolts all thrown together. Then the instructions were use '12 8mm bolts' to do this, use '10 9mm bolts' to do this. I think I was missing some screws. But then in the end, I had four screws left over. The bottom of the ladcykel box had something like 12 holes in it but no indication of where the four bolts that were suppose to go. Putting that bicycle together should go hand in hand with a discount to a therapist session. God, I hadn't thought about it for so long but now the rage is rising again. Imagine how many 5 stars this place would get if they actually invested in a professional manual.
Review by Hockingm1 year ago
Great service, tak!
Review by Irwyn2 years ago
We bought the electric "christiania" bike. The quality is passable, but I can't see it lasting 10yrs. We are for the most part satisfied, although the gear system is lousy. I had the bike serviced 2 days ago, & stated that 1st gear wasn't working. Now the gear shift is smoother, but 3rd gear isn't working. The bike "handbrake" doesn't hold unless you hit it with a hammer, or wear it in.
I have visited the shop twice, & on both occasions I have seen chaos/erratic handling of customers. One customer was denied testing the bike out of sight, & I could tell that the customer was irritated. Another customer was telling me he was upset with his general treatment upon a "reklamation". Communication with customers is blunt, speedy, erratic. Sunday is the only day they service cycles, & no appointment can be made. This is a massive irritation, & very time consuming. Only cash payments excepted for service payments, mmm, I wonder why?!!! Customer service requires more patience, & looking the customer in the eyes when talking to them. Both buying a bike & servicing the bike are sour experiences.
Amladcykler is rated 3.0 based on
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