I bought two of Giro empire heel pads 4 days ago and asked them to ship those items in a box(because I ordered them separately by a mistake). However, they haven't given any response and the shipment status indicates still 'processing'. They are ignoring all of my mail and inquiries totally.
Review by Azharul1 year ago
This company is a very trustworthy brand in comparison to Wiggle/CRC, who are the big cycling outlets in UK. I'm from Canada and the online cycling community is very expensive. I found AlwaysRiding during a browse of alternatives to Wiggle and CRC due to excessive duties and/or shipping costs. I bought a Cinelli Chas Christiansen Cap from them but due to the fact that I was in Canada, it got lost the first time they sent it. The customer support by email was incredible, Anne replied to all of my concerns within a matter of minutes, excluding the Easter holiday break. She was definitely concerned about customer satisfaction so the company sent another hat and it arrived within days! I'm very happy with the customer support system they've got right now. Thank you guys!
Review by BarkwingDuck2 years ago
Bought a Bobbins Hybrid bike at a very good price. Had some issues with hub gears so they had technician call me on a Friday evening to talk through adjustments. Brilliant service. Highly recommended.
Review by Ghikld2 years ago
I bought an (expensive) item for my son's birthday. It was exceptionally easy to contact this firm to make a purchase. However, the item is not right for the purpose it was intended & I would like a refund. Sent a message through chat on Friday, had an acknowledgement of my communication, but no response. Have just sent another message through chat & I will see what happens. I am concerned that I cannot find any other means of contact or customer service number. There is no information discoverable by me on their website about obtaining a refund. I have not met this before in a company. I don't know whether I am being dense, but it makes me a VERY unhappy shopper.
POSTSCRIPT: In their reply, this company say they replied promptly to my message concerning a refund. If this was the case, I would have nothing to complain about. I have checked my inbox several times, but can find no such reply. All I have is automatic messages, saying they will get back to me when they can.
Review by Meriton Derrow2 years ago
I ordered a bag on Thursday night and had it by Saturday lunchtime. The staff member I spoke with kindly upgraded my delivery so I had it really quickly and in time for a trip. I will definitely use Always Riding again.
Review by Nitemare2 years ago
I bought some DZR shoes from Always Riding that unfortunately developed a fault inside the warranty period. I bought an alternate pair of Chrome Industries shoes from them (because I depend on having water proof shoes for commuting, so I needed them immediately) but Always Riding agreed to refund the DZRs so I didn't end up with two pairs. Even before they agreed to do that, they were ready to send out replacements before I returned the DZRs. Exactly what you want, buy from them with confidence. Thanks Anne!
Review by Raducan Acop2 years ago
I was on the hunt for the 'snow' insert for my Bern cycling helmet so I could take it skiing. I saw that Always Riding had one on their website, but it wasn't very clear if it was the one I was after and if it would work with my helmet model. I emailed them and got a response very quickly, the lady who responded was extremely helpful and did some investigating to see whether it was the correct helmet insert I needed. Not only was the price competitive, it also arrived within 2 days and was nicely wrapped. Would definitely recommend them!
Review by Ezzattullah3 years ago
I bought several items from Always Riding last week and was very impressed with the entire experience. Aside from the decent website (sizing guide is accurate), the items I bought were obviously despatched quickly. Opening the box was like opening a gift wrapped box of presents - it is fair to say it was thoughtfully packaged. The items themselves were very good quality and I couldn't find them anywhere else in my size on the web. I will buy from them again and would recommend to anyone.
Review by Roopa3 years ago
I ordered a pair of Swrve trousers online. They duly arrived as promised and the packing was excellent. No black sack wrapped up in tape! The trousers were beautifully presented in a crisp, new cardboard box, wrapped up in tissue paper with a sticky 'Always Riding' sticker. This gave the impression that the trousers were of high quality, but that someone had packed them with care and attention.
The trousers are a perfect fit and feel really comfortable. I haven't yet ridden my bike with them, but the do seem to have a lot of give when moving about.
All in all, I am really pleased with my purchase and of the quality of service received from Always Riding. I will definitely shop with this company again.
Review by Vkram HathawayClark4 years ago
I buy a bunch of stuff from Always Riding in different sizes, carefully try it on, repackage, and then send back whatever doesn't fit or suit me so well. The box comes with a free returns label, so you just pop it down the post office. Everything is so beautifully presented that it's hard to put it back together looking as lovely. But a week or so later I get a refund email and then the money shows up. Nice and simple! Works for me MUCH better than a shop dressing room. Awesome service
Review by Zonkwa Strickling5 years ago
Ordered new helmet, took a couple of days to arrive, as described and well packed, happy with the service I received.
Review by Westcape Losman5 years ago
I ordered some shoes from Always Riding which promptly arrived in 2 days. Unfortunately my short, square feet didn't agree with the curved contours of the shoes so I had to return them. The returns procedure was simple with the prepaid returns label included with the shoes and a refund was issued a day after the shoes arrived back with them. It's a shame the shoes didn't work out for me but the service from Always Riding has been excellent.
Review by PierreLacaze Ponan5 years ago
Very happy - ordering and paying on their site was a breeze. Top notch service and great quality, well priced products.
Review by Gotzy5 years ago
ordered products on Thursday had them in my home on Tuesday That's shipped halfway around the world in 5 days as promised Great service Very happy Will be using this company again
Review by Janvik Crowdfunding5 years ago
Had to return an item and the company dealt with my refund very quickly. Were very quick to correct a mistake - great to see a company with the personal touch.
Review by Lueng5 years ago
Everything as it says on the tin. Would recommend to friends.
Review by Kutbuddin Ginnacio5 years ago
A R have an ethos that runs through the company you can really feel as an online customer. I ordered the wrong size, the customer support was excellent and I was refunded promptly too.
Review by Bafford5 years ago
Always riding are top. Fast service from ordering to goods in my hands. Great follow up too. I trust that they will only stock quality products. I will definitely be using them again. They also only stock really cool lines. What's not to like?
Review by JonnyPaul5 years ago
I bought a Howies and Twin Six jersey plus some Castelli Toe Thingys. Price was very competitive and the service fantastic. Will definitely buy again.
Review by VeeDestroyer Greenspon5 years ago
The fit was perfect, the delivery time was fast even as an international order and the price was great!
Review by Capriell5 years ago
Ordered a pair of cycling gloves and they were delivered very quickly. But, I ordered the wrong size. So I followed the simple returns process and a few days later the new pair arrived. Great service, I will definitely be using Always Riding in the future.
Review by Benjanino5 years ago
Ordered a Castelli Gabba from Always Riding and got it in lighting fast time sent direct to my door in Australia. The price was super competive with other retailers and the product is perfect!
Review by Bafford5 years ago
Always happy with always riding... Will no doubt be back again soon for more kit!!
Review by Mattius Mehesien5 years ago
I ordered the Brooks Dalston backpack, mostly under other recommendations on the site and i love it.
It was packed beautifully and arrived it good time.
The bag has a useful laptop pouch as well as a zip pocket and two further pockets inside. Outside there is elastic for your water bottle, and a large pocket perfect for your padlock. I went for the medium size, which is compact but plenty big enough for extra jumpers/ books/ things. Im sure it will last me for a while.
Id recommend it.
Thank You Alwaysriding !
Review by LeilaHepps Mangukia5 years ago
The store is great, awesome customer service and perfect delivery. A+!