Chip and pin solution and altapay and valitor all three company are a scam as they have poor onboarding and I would like to warn all business AVOID this company as they are a SCAM they will not provide correct onboarding, they failed to activate 3D security and pay by phone I had to wait 3 months to activate the account finally activating it I had other issues whereby the company takes the payment and deposit the fund into merchant account after several weeks a claim is made by chip and and altapay system notifying that a chargeback is raised.
Not only the company takes the funds out of the account for the goods of the item been delivered by charges the merchant £25.00 admin fee. They have taken +£15054.00 + (229 Chargebacks = £5725.00) out of my account in which I can clearly provide evidence of the goods been delivered to the customer as all goods have tracking number, I provide the tracking number and the company failed to dispute the matter with the customer. This is pure day light robbery and I have contacted Financial Ombudsman Service, and FCA, and Action Fraud.
I will not stop and I will ensure that I take full action to recover my money which is rightfully mine.
Please AVOID this company I have bad experience with them as I have two website and now I have moved to Klarna and there service is great.
Ensure that you do the research first as big brands are clearly with the best payment provider.
So my word of advice, ignore this company and if you had bad experience with all three companies chip and pin solution, AltaPay, Valitor please ensure you raise the compliant to Financial Ombudsman, FCA, Watchdog, and the Press, as I will be clearly doing all this.
Danny Jonstrup - altapay customer care director is unprofessional did not resolve the matter
Inga - Managing Director for Chip and pin solution I asked politely to contact me, never got a call back, allways the company states that she is not available.
Robert Murphy - I was advised 7 weeks ago that the problem will be resolved and as per the call recording I was given an apology and was told that he will get back to me and never did so and ignored all my email.
Jack Allwright - I was advised 8-10 weeks ago that the problem will be resolved and as per the call recording I was informed that they will resolve the matter within 1 week but the problem was delighted to Mr Robert Murphy.
Henrittaom - Valitor Senior Manager approx 11 weeks ago she apologised over the phone stating she will resolve the matter by speaking to AltaPay and chip and pin and never heard from the company.
Thomas Johnson - Sales Team failed to complete the on-boarding and no support as I had to write 337 emails to the company back and forward.
Ronnien - Ignored my email.
Valitor - When you send an email to them you never hear back from them - complete ignorance.
AltaPay have created a faulty module I was provided with the old version and co-incidental I was told that there is a new version that has been launched even after installing the new module clearly same problem where the Magento and AltaPay callback API fails.
I have spoken to Ryan customer sales team today and he has advised me that Inga is the only one that can deal with my matter as I asked to speak to senior team and Robert Murphy refused to take my call and stated that Inga will contact me co-incident she is away out of the country and not sure when she is back clearly unprofessional that the team don’t know when the managing director will be back.
Clearly, I have been passed to different people and no one is resolving the matter
“A response from: Danny Jonstrup - altapay customer care director”
Our team have spend the last few days going over the log files from your system provided during the weekend, for which information is provided below:
1. Technical issues:
After our analysis of the log files we have not been able to locate that exact root cause of why transactions are lost in your Magento system. To find the exact cause further logging would need to be added to the plugin and transactions processed to get the necessary information.
We have however noticed various items in your system which can have been a direct cause of some of the lost transactions and also the communication failures our system have reported to you:
A. In the exception.log file there is 2,500+ errors related to your database. This includes several errors around disk being full (No space left on device) and where the database server is not accessible (MySQL server has gone away).
If Magento is not able to update or read from the database, this will cause transactions to fail in the system.
B. As have been notified via emails from our system, there has been 86 occasions where your Magento haven’t reported back to the gateway correctly, of which 28 were when we tried to notify your system of a successful payment.
Over 50 of the occasions were due to a network failure between your Magento and our gateway. During these time frames we have had no issues with other merchants.
C. On some of the orders you have given as examples, the order lines are missing shipping fee information. This information is a basic requirement in Magento itself, and when missing the order creation would usually fail and be registered as such in your error logs. This doesn’t happen though, but at the same time the orders are not registered. That the system continues but fail to raise an error could happen if your system or another module for one reason or the other ignores this error.
We have seen other merchants having issues with the shipping fee information missing and has in most cases been identified to be caused by the customers browsers autocomplete function deleting this information during the Magento checkout, which is not something we have any control over, but would need to be taken care of in Magento itself. This is one of the items that would require further logging to fully identify why it happens.
Overall we have yet to identify issues with the plugin itself but have identified database and network issues with your setup which is not related to the plugin, but will have a direct impact on the ability to process and can be causing the scenarios experienced.
FALSE AS THEY COULD NOT FIND THE PROBLEM THEY BLAMED OUR SERVER AND WE HAVE PROFESSIONAL COMPANY TO INVESTIGATE AND AN EXTERNAL COMPANY HAS BEEN HIRED TO TAKE A REPORT AS WE WILL PROVIDE THE EVIDENCE TO COURT.
2. Verification of the integration:
As has been pointed out in previous correspondence we agreed to do an exception around running verification tests of your integration. The basis for this was that you did not have a test environment to perform these, but would rely on your production environment to point to our test environment. When we gave you this exception we also clearly stated that this is a risky thing to do, and you should take precautions due to this.
Even though we deliver the plugin, there is many components at play in Magento and therefore not an environment we have full control over and guarantee that everything works. This is why we emphasize the need of an integration test, to check for any issues.
In light of this we point out your contractual obligation under our Terms and Conditions, clause 10.1 which states:
"The Merchant is responsible for the accurate integration and implementation of AltaPay's technical requirements to the AltaPay plaform."
ALTAPAY FAILED TO COMPLETE THE ON-BOARDING CORRECTLY, I HAVE EVIDENCE BY EMAIL WHERE ALTAPAY INFORMED US THAT THEY WILL SKIP THE TEST ENVIRONMENT AND GO TO LIVE ENVIRONMENT: IF THE TEST IS COMPLETED I WOULD NOT BE IN THIS SITUATION.
CLEARLY A SCAM HOW THE COMPANY DOES THE ON-BOARDING AND HAVE TERMS AND CONDITION TO PROTECT THEM.
3. Time frame related to the technical issues raised in #1:
When you reported the issues with your system back in May we requested technical information to be able to assist on getting the issues resolved. Either to identify issues in our plugin or assist your team in locating any issues in your end. Despite continuously requesting, and emphasizing the importance of, these details over the course of 4 months, it wasn’t supplied until September 29th.
Had we been given the access back in May, we could have done the investigations addressed in #1 and would have been able to add further logging to your system to help fully identify outstanding items, and your team would potentially have been able to address the database and connectivity issues seen, which had significantly reduced the impact of the technical issues you face.
Based on the points of items 1,2 & 3 we don’t see a basis for any compensation. There has been no signs of faults with the plugin and we have attempted to assist you on the issues over several months, but have not been able to help you getting the issues amended due to the lack of providing supporting material.
Besides the issues with the plugin, you have raised other issues that you’re dissatisfied with, which I will address as well:
4. Missing 3D Secure:
Thank you for providing the client form provided in February, which indicates your existing usage of 3D Secure. There were unfortunately internal communication errors resulting in this information not being passed on to the correct team, and therefore resulted in 3D Secure not being activated from the beginning.
COMPANY ACCEPT LIABILITY BUT FAIL TO PROVIDE COMPENSATION AND ACCEPT LIABILITY FOR THE CHARGE-BACKS THAT OCCURRED IN MY ACCOUNT.
5. Missing Amex & MO/TO:
In relation to the late activation of Amex & MO/TO functionality, it’s clear that we could have done better in this regard and caused an unnecessary delay in the activation of these, for which I apologise.
COMPANY IS CLEARLY FAKE
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