Never get a car from alpha you will pay $40000 for a car that worth $6000 and the threat you like cabbage I missed a payment and they demobilized my car I was stuck on a freeway and would not turn it back in until it was played and 1 year after getting the car I have spent over $3000 to fix it problem after problems never again
Review by PoppyBushnell Wullt3 months ago
The sign up people were great but once that contract was signed it was all over from there. In the 2 1/2 years I was with them I could never get through to my account manager (he is busy right now he will call you back) 50% of the time he would call me back.
I coped a huge tole fine so I asked alpha why this is as it States in the contract that they would be looking after the tolls and direct debuting it from my account? The guy at alpha said "sorry about that I'll fix that up dont worry about it", 2 month's later I get a letter from a debt collector that I owe money for unpaid tolls so i call back alpha and they said "we never said we would fix that, that's your problem"..
I made every payment, got new tyres for the car, new keys, and every service I was asked to get, towards the end of the lease I asked if I could buy the car and alpha said yes just transfer $9000 and get a road worthy, in this time a p plater wrote of my car, smashed into me. Alpha took 2 1/2 weeks just to get an assessed to look at the car, I asked if they would replace the car so I can still buy it. The pay out figure was now $8000 and the insurance market valuation was over 10k, alpha did not replace the car they took the payout and said if I want a new car I can start a new lease all over again, I blew up about this and said so you are just trying to make a quick buck out of this accident instead of doing the right thing and replacing my car..
They guy at alpha said " it doesn't matter if you were paying the insurance it's out car not yours, we are a business we make money no one was holding a gun to your head and made you sign our contract"".
Again I made every payment and as soon as I hit some trouble that wasn't my fault they just stepped in and found a way to leave me with nothing but make a quick dollar for them. They also hit me with a not at fault exes bill
Review by Costablanca9 months ago
DO NOT USE THIS COMPANY!!! PLEASE BEWARE AND CHECK ALL COMENTS BEFORE U MAKE A DECISION!!!!
CUATOMER SERVICE IS HORRIBLE SUPERVISORS ARE WORST....GOOD COMMENTS ARE ALL FAKE!!!!
PLEASE DONT DO IT
Review by MReagan Sagichnicht1 year ago
The team at Alpha were very helpful. They even extended my contract to cover my arrears when I had some financial difficulties. Applying for my second car. Thanks Alpha.
Review by BayDog Bauwin1 year ago
They do not care at all you try to fix up some money and all u get is bull they never care about people there better place to get a car from so I say do not get cars from them at all they made my wife so sick they do not understand anything at all
If anyone goes with them they will not care about you all they want is your money you try to fix up money only to get the door in your face
Never get a car with them at all
Review by Evelyna2 years ago
The experience I have had dealing with Alpha has been exceptional and I will recommend them to others for sure
thank you Alpha
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