Bought sweater which is not usable after first wash. Did everything as it was stated on washing instructions, but all material went with small buds.
Below is customer service reply:
our quality management has verified your case. Unfortunately no defect could be determined.
The textile is flawless even after repeated washing.
I'm very sorry, but unfortunately my hands are tied.
In reality Brands values are way more different than you are drawing them in your head. My wardrobe is full of Alpha Industries clothes and this small detail destroyed all the value.
Review by Bafford6 months ago
1) Its defo a size up or 2.
2) It looked used even after couple uses and before a wash.
Review by Ogi9 months ago
I ordered a very expensive field jacket which was the wrong size. I followed their return instructions, used their return label and sent it back for a refund. In the interim, I ordered the correct size, and it has arrived. However, its been nearly a month, and I still haven't received my refund, nor have they responded to my emails. This is unacceptable. I need my refund, and a response as to when I will receive it.
Review by Dambarudhar10 months ago
Just purchased this jacket for myself and very happy, looked at the cheaper versions of this jacket in various stores across London, and decided to spend a little more and get the alpha, glad I did, you can instantly see the difference in quality. I visited the silvermans store in London and that’s where I purchased it, great place. I ended up with a medium size as there is a lot of confusion on the net about sizing, I wanted to try before I buy. I’m about 5’9” 32”waist 83kg was thinking I would need a small but to tight on shoulders as I’m into weightlifting have big chest and back, but definitely consider a size down, if your normally a large I think your find a medium a perfect fit and if your build is thin your get away with a small. For me it was the shoulder area that was tight so had to go medium. I bought the liner as well to go in it, which I think is a must if your going to get this jacket, I love it,heavy, quality, jacket, which I imagine will last me until I’m in the grave, you can bury me in my M65.
Review by Patrry10 months ago
I ordered 1 - 2XL M65 Field Coat on Saturday 11/24/18 to be shipped to my office in Nashville, TN. To my surprise it arrived on Monday 11/26/18. Alpha sent me several emails throughout the shipping process. Jacket arrived just as advertised and the size was perfect for me. I have an original jacket from the 1970's and this jacket is an exact copy of that jacket. Very happy with my purchase and would order again.
SL From Tennessee
Review by Rossanna11 months ago
THEY DONT SHIP TO UPS MAIL BOX
I ORDERED 2 TIMES TO MY UPS MAIL BOX AND THEY CANCELLED THE ORDER BECAUSE THEY SAID IS A FREIGHT FORWARD COMPANY ???? !!!!
Review by Shayesteh Iordanescu11 months ago
Bought jacket in Arnotts in Dublin centre and its amazing, you can feel that the jacket is high quality and its great for streetstyle. That was the first time I bought jacket from Alpha Industries and probably won't be the last time. When I bought the jacket I recommended it to friends with whom I was shopping with and few minutes later they also bought the same jacket which was kinda funny, the fourth friend didn't want to buy it just because there was already 3 of us with the same jacket lol.
Review by Oladunni11 months ago
Order 12239and 12625 ordered in May not received them said they would send them again. Still nothing they said they have can cancelled the order and will refund no money after 2 months and now they don't reply its a scam
Review by Oboka11 months ago
Well where do I start, I bought 2 lattice collared shirts for $59.31 on the 3rd May and from then it's been a nightmare to deal with these people as first enquired where the shirts were it was the same reply as the previous poster that they were very busy this was the only time that they responded to me until they said the order was cancelled and I could get a refund WELL here we are the 12th October and still waiting the number of emails I've sent is unbelievable and what about ( elcorporation AND eliot lee) what have they got to do with the company,,?my last email to them was yesterday the 11th October,.,MY invoice i.d.c1102557872174.1 and transaction i.d. 37T15592JX486245P.,,I could go on for a lot longer but with being disabled it is not easy for me to be emailing everyday just thinking I'm sure I will die before I get any satisfaction from this company. So all I will say now is if you read the reviews which you should do I think you'll be able to pick the true reviews and the others which are not..,,,!!!!!
Review by Vasumathi1 year ago
Worst customer service I have ever experience. Can’t get ahold of them and when you do they just hang up on you.
Review by Bafford1 year ago
I'm very disappointed with Alpha Industries. We've ordered almost 40 jackets and at $150 a pop, I expect better customer service. For one of our orders, the package was lost by UPS. We reordered what was missing last week to meet our deadline (and mind you, this reorder is only for 4 jackets). We chose overnight shipping at almost $80 and then nothing. No shipping confirmation. No follow up. So I begin to call and leave voicemails. I sent multiple emails to their customer service team and even left a Facebook message because I was desperate. Mind you, this was last week, the office was open, it was after Christmas and before NYE; there shouldn't have been any issue for me to at least reach someone to find out what was going on. Finally someone responded via FB saying the phones had be down (Could have made a post on their Facebook about that or edited the voicemail response). The person would not help me with anything else about my order and my questions so I asked if email was down too? The response I received was nope, email is fine so I'm just being ignored. In every message I've sent or voicemail I've left, I have asked and repeated to please call me and left my cell #. I just now received a response via email AFTER I sent another message this morning!! They didn't even answer my question and gave me the run around! Who manages this company?! I Will NOT order from here again or recommend! There are plenty of places that offer items like these who will take care of their customers. No one should have to jump through this many hoops just to speak to someone at a company over a concern with their merchandise.
Review by Chrymson Lavoisier1 year ago
DO NOT ORDER FROM ALPHA INDUSTRIES!!!! I have the exact same story as almost every customer on this review site. Ordered...took my money...and now almost two months later no shirt. Robo responses yet no change on their website regarding status. This company is out to steal your money!!! I feel lucky this experience has only cost me $25.00.
STAY AWAY FROM ALPHA INDUSTRIES
Review by Selvakumaran1 year ago
The customer service is just horrible. Their website is glitchy. It was impossible for me to place an order online. I had to call the to place the order over the phone. Their shipping is also extremely slow. I've been waiting on my jacket to arrive for 20 days now. I will never purchase anything from this company again.
Review by Mle1 year ago
Alpha Industries showed themselves as a very disorganized and unethical company. I've wasted 2 weeks waiting for my order. As a result Alpha have completely messed up with a delivery process and without any comments have simply cancelled my order. Don't make business with Alpha Industries if you need your stuff to be delivered internationally.
Review by Chulwoo Sunstrum1 year ago
Fantastic great service
Review by Myoshi1 year ago
My first purchase of an Alpha Industries jacket was smooth with no issues. I loved the jacket so much, I ordered two more a few months later.
Unfortunately, the new jackets didn't fit so well. After checking the returns policy, I followed the instructions and generated an "i-Parcel" return label via Alpha Industries' website, I placed the label on the package and posted it off. Bear in mind the refund amount is only around half the original purchase price, with the rest lost in commission to i-Parcel for "faster, more reliable international shipping" [pffft]. My refund, and jackets then fell off the radar. After a series of emails to i-Parcel and Alpha, I was politely told I must have used the wrong label and addressed the package to some different freight forwarder (i.e. someone other than i-Parcel). I hadn't, but because Alpha and i-Parcel couldn't work things out, it seemed easier for them to imply it must have been my fault.
Two months later, the package was returned to me in Australia, with i-Parcel's address crossed out by someone in United States Postal service (UPS). For whatever reason, the mail guys in the States clearly didn't like i-Parcel's address.
Another series of politely indifferent emails, and I was supplied another i-Parcel label. Guess what? It was IDENTICAL to the original label used by me. i-Parcel assured me and Alpha that it would work this time around; and although the label read "Delaware", it would inexplicably be redirected to a new i-Parcel facility in New Jersey and this was somehow better. Having exchanged over a dozen emails at this point, and taking comfort in the reassurance, I took a gamble and tried the label again. And guess what? A month and a half later, the package landed back on my doorstep. This time the U.S. mail guys didn't even bother to cross out i-Parcel's address.
It has now been four months. I still haven't managed to: return my jackets; obtain my refund; recover any of the $140 I've lost trying - and failing twice - to post the jackets back to the U.S.; or even be provided with a direct mailing address for Alpha that doesn't involve going through i-Parcel. On average, I have waited 1-2 weeks for a response to each one of my emails. To add insult to injury, the one letter I did receive from Alpha was to tell me their website was hacked and some of my personal details compromised.
Poor form, Alpha Industries! Cool jackets, but you've taken the title for worst online shopping/ return experience I have ever had the misfortune of suffering. As for i-Parcel, I don't think they actually have a fixed location and am yet to be convinced they exist.
My suggestion to international customers: have someone of your exact shape and size try the jackets on in the States, to make sure you never, ever need to return them to Alpha. As in EVER. Alternatively, maybe consider buying Alpha's jackets from a different online retailer like Asos or whoever (basically anyone that doesn't use i-Parcel).
I would add a review detailing my negative experience on Alpha's own website, but they appear to have wisely disabled that facility.
Review by Washinton2 years ago
Customer service is still terrible - I'd really advise against buying from the AlphaIndustries.com website. You seriously run the risk of never receiving your order, and no-one replies to any communications. You do get robot-responses from UPS i-parcel, which is not helpful. Is anything happening? My order has gone missing, apparently after it has landed in Australia at customs and no-one seems to be doing anything to check it, find it, send it on. I've reported this 2 times to Alpha Industries plus countless messages to UPS and getting nowhere. Robot response said it would take 48 hours to enquire about where my jacket is, that was 5 days ago! Come on!!!! I need my jacket or my money, but right now I have neither. NOT GOOD! Would love someone to actually respond to my situation.
Review by Suhyun2 years ago
very nice people and so fast service.
Review by Ferragamo2 years ago
The absolute worst company I have ever had to deal with. I wanted to surprise my partner with a new jacket, I saved up for it and thought I'd wait until black Friday to buy it. I'm disabled and found the website difficult to navigate. Long story short I bought what i thought was the right jacket and as I live in the UK had it sent to one of my relatives in America. I only realized the mistake that I had bought the woman's jacket instead of the man's when I checked my email. I phoned to change the order only to rudely find out they don't do that and that i would have to cancel, but because it was a holiday, I would need to wait until Monday before the money would be refunded and then I would need to wait 5-7 days before it went back into my PayPal. Missing out on the black Friday deal to buy the new jacket. I then received an email that the jacket had been shipped... After I had cancelled. I phoned again and had to speak to 3 different people who were all awful and unhelpful. So now I have to get my relatives to post the jacket back and I'll have to wait who knows how long for a refund. So now I have no money and no jacket, I'm disgusted with this company and how terrible there customer care is. I will never be buying from them again.
Review by Stapley2 years ago
I ordered an Apollo flight jacket for my daughter for Christmas 2016 and the wrong item was shipped, but I did not realize it was the wrong jacket until my daughter opened it up Christmas morning. Alpha went out of their way to make it up. A new inventory system was the cause of the error they said, and they shipped the right jacket immediately at a 30% discount, and let my daughter keep the wrong jacket free of charge. Great Customer Service and a Company that stands behind their word.
Review by Fahmid2 years ago
I was a fan of Alpha Industries clothing for about 30 years. But in recent years the greed of this company has really gone out of control. Their prices have now climbed so high as to make buying anything prohibitive for me (based in the UK). The quality is fine, but nothing to scream about, so why the massive price hike on everything if it isn't simple greed? I suspect Alpha are simply cashing in (to the max) on their brand name via entering the fashion market.
There are now many manufacturers producing the same clothing at a fraction of the price. Take the M65 jacket and liner for example. Alpha wants about £200 for both in the UK (sometimes more) when you can get a perfectly decent German-made M65 with liner for under £50 here. I've now stopped buying Alpha for this reason.
Alpha Industries website in the US is also infuriating with its automatic redirection to the much more limited European website if you open the page up from anywhere in Europe. They don't even let you browse!
Review by Georgiie Lovascio2 years ago
Had my order cancelled by the shipping company, no word from the company itself, even after several emails/FB messages.
The 'email us' address on their homepage even bounces back with 'no such address'.
Steer clear. What a waste of time.
Review by Lorrien Verderose2 years ago
$500 leather jacket had a defect, Alpha does not offer exchanges to, or reply to emails of International customers (I-parcel is of no help). Return policy is asinine!
Review by Cpabob Acasandrei2 years ago
I bought a parka during one of their "sales". About a week after the sale I got an email indicating that things were backed up due to the sale and that I could expect my shipping information within a day or two. Waited and waited. Finally emailed "customer service" asking were my shipping information was. Their response was that my order had been canceled because they ran out of stock. They suggested that I reorder at the full price with a pissant % off. Compared to what the sale was there was no way in hell I was going to go that route as it would have still been more than 4 times what the sale price had been.
This seems to be their modus operandi. Run a "sale", cancel orders without telling the customer (I had to request some information), and then offer pissant % off a replacement.
I will not be doing business with these scam artists ever again.
Review by MatthieuYvan3 years ago
I received my jacket. It's perfect! I like buy from Alpha. High quality of products, good support.