Your service is horrible I try to use you again from the first time how could you advertise reservations online and then not have a car ready to dispatch or assigned? This is the second time this has happen and the last your company is not good should go out of business. Their is lots of competition in your field you would get eaten up. Your telephone staff are ruin and not friendly either you need to change or get out of the business.
Review by Bafford11 months ago
I was pleased by the way the driver treated me from airport to residence . Will certainly use this service again
Review by Swimfan11 months ago
Booking process, car and trip all fine. Trying to locate the car in the chaos of JFK passenger pickup was poor. Driver really needed a sheet with the passenger's name at the very least
Review by Nishaan Rakas1 year ago
Good service. Iris was a great driver
Review by Flynn Shirden1 year ago
David was professional and got us to our destination timely.
Review by Buzzell1 year ago
Very punctual & comfortable ride.
Review by Glopez1 year ago
Our flight was delayed, nightmare getting through customs, then no suitcase at the carousel. Was worried that might have missed driver but very relieved to see driver waiting. Fab service.
Review by Kunyu1 year ago
I made reservations months in advance for a car to/from a musical from our New York hotel. The car did not show up to take us to the musical and I received no phone call. When I called, I was told there were no cars available. Ended up having to take a taxi. After the play, the car did not show up again and we waited an hour for it to come. While these issues were very inconvenient and I was not happy, Allstate did make up for it by not charging us for our scheduled ride to the airport the next day. I didn't even ask them to do this, so great customer service for an initially unhappy customer. Thank you!
Review by DeShamar1 year ago
on time BUT; not enough info on the email receipt to tell me where to get picked up. Also, the car smelled of smoke and the driver left the windows open rather than turn on the AC. I sweated the whole way, esp in the city when we were stopped and there was no breeze
Review by Arnoldlita Winell1 year ago
Our car was an hour late. We paid top dollar and sat an hour at airport after an already long trip. Communication between our driver and other drivers act seemed poor as they sent us two cars one which showed up for us a half hour after the already late driver picked us up. Thank goodness the driver was professional and polite but his behavior could not make up for the complete expensive inconvenience. I was shocked the woman on the phone offered no sericice recovery, discount, refund or anything. Disappointed is an understatement.
Review by Stephhen1 year ago
Review by LiisaN1 year ago
In spite of slight confusion over our collection point we were delighted that our driver got us into the city in good time for our train connection
Review by Hibaan Bridgart1 year ago
Great service. Driver was early and patiently waited. Was very courteous and professional. Got to the airport quickly.
Review by Lutgart1 year ago
I ordered a luxury car and paid the premium but got the Toyota Avalon instead!
Review by Gerlando1 year ago
Our driver, Terrance, was very professional, and friendly. We had great service getting from New Jersey to New York!
Review by Clevis1 year ago
H was on-time, pleasant, and professional.
Review by Djwrixon Zangina1 year ago
Very enjoyable experience. Pedro was great, drove safely and within the speed limit. Good conversation too!
Review by Prasandan1 year ago
The communication is outstanding!
Review by Regalada1 year ago
Dear Allstate Private Car & Limo, I have used your service many times now and always been very pleased. However today you disappointed me. Yesterday when I booked the trip online the price was 28.70 USD as you can see on the first uploaded picture. Then today when I was paying for my ride I reacted and objected on the new price amounting to 51 USD. I told the driver about the price I was given when booking, he said that was impossible and that the price to EWR should be between 51-59 USD. I then wanted to show him the booking confirmation, but he was not very interested in discussing the matter why I now turn to you. I look forward to your replay and to a refund amounting to the difference, i.e. 22.30 USD. Kind regards, Henrik
Review by Chibane1 year ago
Driver was excellent- good communication to update us where he was waiting. Couldn’t fault him. Thank you
Review by Anonymuous1 year ago
The driver was polite, early and a great driver. The car was clean and comfortable.
Review by Myrry Dibba1 year ago
I’m glad you have asked for a review as we were just discussing how to make contact regarding the very poor service and worse driving we received today from JFK to W Times Square. Firstly. When we arrived at the airport we waited where lots of profesional drivers were waiting with signs with client names, our names was not listed so we made contact via phone with the call Center who asked me to talk to a driver directly. The driver was rude and short on the phone and suggested that I was in the wrong by phoning / not knowing to go outside. Perhaps your email confirmation should explain that the driver picks you up outside and you need to make contact with them for the pickup location, the driver had not contacted at all via phone or text. SECONDLY. The drivers driving was atrocious and we felt unsafe at multiple times, eapecly when he over took Cars by using the exit Lane then cutting back in, failing to use turn signals and caused other cars to brake to avoid us and honk ALOT! I think the height of this was when we hit the curb to avoid a car that he just cut off... we were then signaled by the other driver to let us know we were wrong..... This man is not a prepfesional driver and his manner in the car was less than satisfactory and his limited knowledge of how to operate the air cond just demonstrated his incompetence. AND THIRDLY When we arrived at our hotel miraculously in one peace and after sustaining a lecture about how airport transfers are not worth it because it takes him two hours and these cars use so much fuel he makes so money.... HE THEN RUDLY growled at my father “tip is not included” I fully expected to pay him a tip, it was never going to be a lot because of the driving standard SO I paid him $10, just shy of 10% of the base rate, he then shook his head at my father and coughed at him..... At this point I’d also like to point out we booked with you because your website promoted the Cadillac Escalade and our driver was in a chev surburban, now I know it’s nearly the same but we wanted a high end expensive otherwise we would have booked with other agents who offered surburban for less then the Escalade. Please make contact with me via email. Looking forward to your response
Review by Asperen Heslam1 year ago
Excellent service and fantastic helpful, friendly driver
Review by Thoranong Chleban1 year ago
Great service and driver!
Review by Shivsingh1 year ago
Great driver was on time he was very cooperative an very cautious would recommend anytime 5 star