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Review by Jayne Mundy2 years ago
We were moving from Malaysia to our home in Spain and things started really well. Nathan came round, assessed our belongings and received our quote for a door to door service. The goods were supposed to be with us in 4 - 6 weeks. Our goods were picked up on 9th July and the packers were excellent - efficient, friendly and punctual. We heard nothing for a while and (wrongly) assumed that all was well and the goods were on their way. However, due to a lack of communication between Malaysia and Spain it seems that our goods actually didn’t leave until around 7th August. This was very frustrating but at least they were on their way. The goods arrived in Spain on 19th September. We were relieved that at last they were here but then we were presented with a further bill for over 2,000 euros for port charges. We wrote to Malaysia thinking that this was a mistake as at no time had this extra cost been mentioned. It was in the very small print at the bottom of our contract but fail to understand why this was not included in our original estimate as we had obviously not budgeted for such an enormous amount and would have used another company had we realised. We have paid this as we would not have received our goods but feel very aggrieved at the poor communication and we feel that we have been conned to a degree. We used your company when we moved from Dubai to Malaysia and were very impressed which is why we used you again and recommended you to a number of our friends. It is now the 30th Sepmber and we still haven't received our goods. Poor service indeed and very disappointed customers.
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North Michigan Avenue 225