The saying 'a fish rots from the head', comes to mind when dealing with Allied Pickfords. It took 6 telephone calls over the course of 3 days, before I eventually demanded to speak to 'the man in charge' for NZ. Within those 6 calls were: 2 messages to the Auckland Operations team ... no reply; 2 to speak with the Auckland branch manager, who never bothered getting back to me. 1 to the GM, who said:'I may have seen an email to contact you'. Worst yet, during my second call to the GM, he simply replied with a 'sorry' ... zero sincerity. Allied Pickfords NZ actively combats customer service! I will never ever deal with them again. Would have given them a zero rating if I could.
Review by MTcom9 months ago
On a domestic move in New Zealand, they never told us in their quote that they would store our household effects for a month not in the container in which they collected and delivered them. So everything got triple handled!!! finally unloaded at our place, we found
1) a hand-carved Edwardian carpentry cabinet had a support column broken off, we still don't know how to have it repaired
2) dining suite chair had a leg scratched
3) a garden ladder was not delivered
4) their men broke a staircase balustrade in taking goods upstairs
5) our piano was not delivered till we said "where is the piano?" and then they had to come back a second time.
And when you say you will claim on the insurance, immediatey they throw up a HUGE paperwork chase smokescreen, so that one feels it is nowhere worth th effort - just what they wanty.
They didn't even book collection date correctly, so I had to call several times to clarify.
VILE company. AVOID in New Zealand. And I understand now that they do not have proper accreditation either.
Review by Emmilene Grubisic11 months ago
We were moving from Malaysia to our home in Spain and things started really well. Nathan came round, assessed our belongings and received our quote for a door to door service. The goods were supposed to be with us in 4 - 6 weeks. Our goods were picked up on 9th July and the packers were excellent - efficient, friendly and punctual. We heard nothing for a while and (wrongly) assumed that all was well and the goods were on their way. However, due to a lack of communication between Malaysia and Spain it seems that our goods actually didn’t leave until around 7th August. This was very frustrating but at least they were on their way. The goods arrived in Spain on 19th September. We were relieved that at last they were here but then we were presented with a further bill for over 2,000 euros for port charges. We wrote to Malaysia thinking that this was a mistake as at no time had this extra cost been mentioned. It was in the very small print at the bottom of our contract but fail to understand why this was not included in our original estimate as we had obviously not budgeted for such an enormous amount and would have used another company had we realised. We have paid this as we would not have received our goods but feel very aggrieved at the poor communication and we feel that we have been conned to a degree. We used your company when we moved from Dubai to Malaysia and were very impressed which is why we used you again and recommended you to a number of our friends. It is now the 30th Sepmber and we still haven't received our goods. Poor service indeed and very disappointed customers.
Review by Derra1 year ago
A team of packaged and collected our belongings when scheduled. They were each very efficient, polite and personable. I couldn’t have hoped for a better service they were a great team. Thank you.
A week on I am still waiting for my shipping date with eta details for Brisbane. I’m hoping that the rest of the service and delivery to meet my requirement on delivery late August will be met and I can increase stars to maximum but not hearing back is making me a bit anxious I must admit.
Review by Biafra1 year ago
Sent me a bare basics quote without even assessing our apartment for a move from Hong Kong to Brisbane. Then when I sent questions they didn't respond to any of my many follow up emails. Crown and Santa Fe bent over backwards to help us with our move. I was keen on Allied Pickfords as I'd heard so many positive reviews - severely disappointed in their service.
Review by Sowerby1 year ago
Truly the worst removal company we have ever dealt with! Just moved from Singapore with Allied Pickfords to UK and this box is not big enough to list all the problems we have experienced. Senior management team (if we can find them will be hearing from us) Miscalculated volume, failure to meet planned shipping deadlines, failure to field enough crew to load, packing until midnight to catch up, ridiculous space management resulting in 97 boxes being put into groupage. Appalling customer service, tried to hoist additional charges, right arm does not know what left arm doing. Incompetent staff, poor paperwork, and here we sit awaiting the last delivery with key household items missing, eg hoover, toaster, glasses, kids school items. We have moved all over the world and would not recommend these guys if they were free! Take the glossy brochure and bin it since the sales pitch is far from the reality. Our most stressful move ever and seriously considering to employ a lawyer to sue for breach of contract.
Review by Melinda2 years ago
A nightmare from start to finish.
We move frequently both nationally and internationally because of work. This last move was our 3rd in a year and about our 7th in 5 years so we are very experienced with dealing with removals companies.
We have previously used Allied Pickfords for international moves but this was the first time we have used them in the UK. Awful!!!!
This was the Manchester branch. The estimator was Danny Jackson.
He got everything wrong.
I have to say that the removers themselves were wonderful and we have no complaints about them whatsoever. I have since found out that Pickfords sub contract out their work to smaller removals firms who carry out the move branded as Pickfords, so they were from a completely different company - which explains the difference in service between AP and the removals crew,
1. We asked for £150,000 insurance cover. In fact I made a phone call to my husband to confirm the amount in front of him. He denies this conversation took place and we discovered the day before the move that we only had basic cover of £50,000. My husband rang them to point out their mistake and Catie Byrne,the girl my husband spoke to was reluctant to let the move go ahead until this was resolved. No help at all. We rang our own house contents insurers and discovered that provided they are notified and we are using a recognised removals company (I won't use the word reputable!), it would only cost us £60. This is in comparison to the £1,800 AP were quoting for the SAME cover.
THIS IS A RIP OFF TACTIC. The estimator knew we had house contents insurance and did not mention the fact that in that case we would not need the ridiculously expensive AP insurance. He actually asked me what level of cover we had, hence the phone call to my husband.
2. He totally miscalculated the volume of the load and consequently a Luton van load had to be left behind and picked up another day. On the second pick up, they missed several items and we have still not received these goods 7 WEEKS LATER!!!!!
3. I asked for the full service to be quoted for i.e. packing and unpacking and putting away at the other end. This was not included so we were left with boxes everywhere and no unpacking.
The refund for the insurance had to be chased and we have not been reimbursed for a loader van which was quoted for but not used.
All calls to the office to date have not been returned and Catie Byrne seems to be always on a break!! She couldn't be avoiding speaking to us surely?
Awful! Awful! Awful! We will never use this company again and will seek out smaller companies with more interest in customer service.
Anyway, they have now got 24 hours before we escalate this to their CEO.
alliedpickfords is rated 2.0 based on
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North Michigan Avenue 225