Beautiful products- until they go wrong. I bought a pair of £600 boots with a “floating heel “ where the heel is supported by a metal post so it looks as if it is separate to the shoe. The metal post started sinking into the heel after 6 wears. I have contacted Alexander Wang 8 times now with no resolution. They keep telling me that the enquire has been referred to their repair department. Hardly the premium service I would expect for a premium product & price.
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