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Review by Karen Meldrum2 years ago
I had to give it 1 star as I couldn't give it zero. What a joke, I was sceptical from the beginning after reading the reviews and I should have went with my gut instinct. I booked this company over a week ago and contacted them twice to ask if my booking was secure as I had other connecting transport to catch, no reply!!!! I pre paid the fare online and have still not received anything from them apart from a "confirmed" when it was booked. I then decided to walk to the coach terminal with a 21kg suitcase, a hand luggage bag and an over the shoulder bag as I really couldn't trust another company. I am disgusted at this, clearly they are only interested in taking money off you, they don't even provide a service...never again!!!!!!! Please don't order a taxi with this company, they will take your money then leave you stranded. As a tourist it doesn't make New Zealand very appealing!!!!! I have unsuccessfully tried to get a refund, once by email and once by telephone!!!!!!!!!!!!!!!!!!!!
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Shell Bluff Landing Road 266