Albeebaby customer service is terrible, I bought a stroller with an issue that has been getting progressively worse, they have just direct me to the manufacturer Britax, 3 months past and Britax have not resolved my problem yet.
I wanted to diversify from where I buy everything and ended up with a big problem, next time I will stick with Amazon, I’m never using this website again!
Review by Yerodin JustFab3 months ago
I have purchased several baby gear items and have been highly impressed with the quality, quick shipping, and customer service.
Review by Jonray3 months ago
Always willing to be of assistance and shipping is almost instantaneous. Great customer service with unbeatable prices.
Review by Tuoro Evaniew3 months ago
I ordered a Clek infant thingy. A day after I placed the order I found a print I liked better. I message customer service on a Sunday and was able to change it before it shipped out. Customer service is amazing with this company! The print switch was painless!
Review by Rhonaliza3 months ago
Fantastic and personal communication. I had a slight issue with my order and not only was the response quick, they went above and beyond to ensure that a satisfactory result was found.
Review by LynnG4 months ago
In addition to unbeatable prices on items not found elsewhere on sale, Albee Baby has spectacular customer service. Also, shipping is usually free and always speedy.
Review by SomeDude Pogoson4 months ago
Thank you so much for great service and a timely delivery. My father and I called your NY store with questions and concerns. We placed our order for the Nuna Tavo 2019 Travel System Caviar/Ebony with confidence. Our order arrived within 2 days. We were able to put together the travel system with no problem.
My baby girl is expected to arrive very soon. I know she will love her 2019 Nuna Tavo Travel System. My father and I are very happy with Albeebaby. We will refer friends and family.
A Grateful Father and Daughter and soon to be Mother
Review by Eighth4 months ago
We bought a Mamas & Papas Ocarro Stroller from Albee Baby and that was our first purchase made on their website. There are multiple rustic spots were found after the stroller has been received. One of the rusts is on the rear wheel axle which may break and results in suddenly crash when using and hurt the baby. Tried to contact the Albee Baby, BUT no response.
Review by EnidaB4 months ago
These guys are the best. I met them at an expo and had trouble with an item. Went to the store and they were super helpful and friendly. They also have so many strollers and products in the store. If they don't, they are certainly knowledgeable above and beyond in the baby business. I highly recommend them for pre purchase, purchase and post purchase care and follow up!
Review by Ullie4 months ago
Never shop with this website again.
Customer services is terrible! No one reply email for whole week.
I called their customer service number, the lady who answered the phone was so rude!! I was expected to get response within 14 days regarding a refund, It's already been a whole month and still on one contact me!! I will tell all my friends dont shop with this website again!
Review by Buji4 months ago
They had exactly what I needed, at a great price, and their customer service couldn't have been MORE wonderful!! I needed what I bought within a certain time frame and they responded extremely quickly and assured me that I would have it! I would highly recommend them to anyone looking for anything for their babies/kids!
Review by StreuselHD Dunne4 months ago
Albee had the best price for the Baby Jogger stroller we wanted so we jumped on it. Website was easy to navigate, check out experience was good, and email notifications were equally satisfactory.
Item received as expected, new in box, mint condition, probably shipped right from the manufacturer. Couldn't be happier, will recommend Albee to others and will keep it on my radar!
Review by Ayilola Beetison4 months ago
The price was such a great price that it can’t be beat!
The expectation of delivery was super fast
Customer service was so kind and courteous and answered my questions and concerns!
My experience was great! Giving it a 10!👍🏻
Review by Hazeley4 months ago
Albee baby is wonderful! They’re customer service is amazing. I was going back and fourth deciding on which stroller I wanted and had a few questions through the decision making process. They were quick to respond and very helpful! Excellent customer service all around. I placed my order this morning and can’t wait to get our stroller!!
Review by Tetsuoman4 months ago
Very fast shipping, good communication and awesome prices!
Review by GSXRWarMachine4 months ago
Really great products, exceptional prices and customer service is way above what is expected!!
Review by Telecomms4 months ago
The people at Albee Baby bent over backward to work with me each time I needed them and were so kind & pleasant. The service/delivery was faster than other companies I looked into working with. Also, the reward system is great as well. I have really enjoyed working with Albee Baby so far!
Review by Nduku Rydhagen5 months ago
Albee Baby was incredibly helpful for my shopping experience. I emailed customer service to ask about a sale because I thought I had submitted my purchase during a sale but I must not have completed the order. I asked if there would be another sale in the near future. There was not a sale coming up but they emailed me a coupon that I could apply to my purchase. The response was quick and very helpful. I will be shopping for all my gear at Albee Baby and recommending it to my friends that will be having babies.
Review by Kenzy5 months ago
Excellent customer service. I emailed about changing the order and almost immediately my order was changed as requested. I will be buying again from this site.
Review by Sveinn Szczerkowski5 months ago
Great prices, great customer service - small company, with large web presence (in the baby world)
Review by Cenda Purnawarman5 months ago
Very good choice of products for the baby, fast free shipping, and great customer service! Totally recommended!
Review by FPVPilot5 months ago
We ordered a stroller for a Disneyland trip from the website at the last second (wife wanted one with more padding for the baby). Understood that it wouldn’t arrive at home in time, but sent a note to Albee asking to please ensure it got on the UPS truck that afternoon. It met us in Anaheim when we checked in to the hotel. Great experience.
Review by Anezmi Meyendorff5 months ago
I regret ordering with Albeebaby, they were claiming my order has been shipped and then 3 days later they say it is out of stock. Not only I got automatic an information that is shipped, I messaged with a person that told me the item is shipped. People make plans based on such information. I could have ordered it in other shop, now I am in a very difficult position.
The way their online store works is deceitful. And then after writing to them about this all I get is an automatic reply "Once again we apologize for any inconvenience this caused you".
This is disrespectful and mean. I strongly recommend anyone to keep away from doing business with Albeebaby.
Review by Sherryn5 months ago
Albeebaby is the most convenient website I've ever seen to buy baby products. They shipped all of the items I purchased the day after I ordered. They also have the best products with low price comparing with other websites. I saw some rare negative comments on the internet prior to my order but they are definitely wrong and I would definitely continue ordering my items from Albeebaby!
Review by Jchampion Robles5 months ago
This company has excellent customer service! I tried to purchase a stroller at a greatly discounted price, but apparently it was an error in the system, and it would not let me finalize the purchase at that price. I emailed customer service to see if they could possibly give me some sort of discount due to the website error. They were extremely nice and sent me a coupon code to use to purchase the stroller at a wonderful price. I am very pleased with this company and their customer service.