As others have said - ZERO customer service. I ordered a pistol from them, but it came with no instruction manual. ZERO response to multiple emails to their “customer service”. Thanks to independent posters on YouTube i was able to figure out what I needed to know. Do NOT recommend purchasing from these guys!!
Review by Seriun5 months ago
check Better Business Bureau report before you buy I've been arguing with this company to get a refund for over a year now still no resolution do not buy from this company
Review by Shjkjk Dingri7 months ago
They have zero customer service. Sent emails with no response. Their guns don't work and they want to charge you to fix them even when they don't work from day 1. How about sending a product that actually works. Their return policy is BS. They were supposed to send an RMA twice but never did. They don't care about their customers. Very disappointed I was ripped off twice! Don't buy ANYTHING from them!!!!
Review by Thrilled Yguado7 months ago
Products typically ship fine and all that, but their customer service is nonexistent. You better hope you don't have any issues, because trying to get it resolved will be a huge pain.
Review by Charina9 months ago
Tried calling to setup a order. Called multiple times never was answered!
so i called airsoftgi.com. Got connected right away placed on a brief hold and then it was a breeze they helped me threw every question or concern i had! definitely wouldn't advise dealing with airsoft megastore if they cant pickup a phone to help customers..btw they lost out on a $700 order from me due to lack of customer care/support! Seems they take more time to make a YouTube video then running the actual online business... hope this review can help anyone looking to avoid a not so good online store!
Review by Angelove11 months ago
Customer service was terrible, Ordered a custom gun builder that came in broken, they told me I would be refunded the shipping costs when it came to there store, Emailed them multiple times when it wasn't refunded, no reply, called multiple times and my number was blocked. ORDER STUFF FROM EVIKE I HAVE NOT HAD ANY PROBLEMS WITH THEM!!!!
Review by Trebla1 year ago
I ordered roughly 600 dollars worth of airsoft gear from them. After I confirmed the purchase online I was called a day after and my card was declined due to an incorrect billing address. (Originally both my shipping and billing address we're Texas) I fixed this vocally over the phone with a customer service rep (billing address is Wyoming shipping address is Texas). The order is then shipped and three days later I receive an email from UPS stating my package was delivered but not received. The package was shipped to Wyoming to my billing address. I wrote an email to their customer support and received no reply. I called and was able to get in touch, the service rep was unwilling to help. He wanted me to pay for shipping twice, due to their error because they had to pay the return to sender shipping. I agreed to pay for an error I did not make and the service rep was audibly agitated I had even asked for them to pay for shipping. This will be the last order from this website, if this order ever even arrives
Review by Garaut1 year ago
First time I went and approached this megastore through calling from overseas, I told them upfront I was expecting not buy anything, but wanted to learn more about teching and how i know what parts i need. I told Rommel I already had won a raffle v12 engine first time playing. The staff took time out of selling and they stayed on the phone with me (even though there were 'real ' customers) to walk me through the basics. I then called back from overseas and placed a order. I bought a 16" outer barrel gun with all its outer casing components. Now i can get my 455mm inner barrel inside without using a wobbly compensator. Shipping and everything was all super good price and they take good care of their customers.
Probably the best place to shop and talk, i wish to go visit them soon. They have a huge selection of product to look at and buy. The staff are nice with a great personality. Best airsoft store in the world to buy specially with overseas discount shipping prices.
Review by Katuscia1 year ago
Bought 3 of their "so-called" new line of sentinel drum mags for my AK105.
After returning them because Frankly, they sucked royally, and were falling apart even before i used them, ive had to call them now 3 times to find the status of the RMA, 3 FRIGGING TIMES, they dont even have the common courtesy to email me, I finally got some sort of closure and an instore credit, and how did they apologies for selling me essentially crap, they hung up on me, i will be contacting my credit card company and see if they can reverse charge them, i will buy only what i know is non garbage they sell and taking my business to airsoft gi or evike because frankly, they sell sub standard garbage.
Please do yourself a favor dont buy anything here, i seriously doubt youll want to go thru what ive gone thru.
Side note: airsoft megacrap will probably block this posting because i doubt theyll want negative feedback and keep the customer in the dark about their products that suck
Review by KSGma Kollayil1 year ago
Ordered two Lancer Tactical M4's for my son and I. Also got a couple of there plate vests that were on a super sale. Very happy with the prices and the quick shipping. Guns are great.
Review by CustBillomer1 year ago
I ordered all my gear from them and it came fast and was of good quality. I was looking for a specific gun and they had it at a good price compared to the other airsoft stores.
Review by Daphni1 year ago
A solid company. Had a problem with an item I bought and contacted support, they respond quickly and politely. Helped me through the whole problem and got a solution fast. A great place to shop.
Review by Honada Derrow1 year ago
Very helpful and straight to the point customer service. I love this site because they have a wide variety of different guns!
Review by Yazjee Smodila1 year ago
Glad to have found a new dealer in the Airsoft world, with beautiful stuff to keep my teens busy thank you for this mega store :)
Review by Jheel1 year ago
In short, easy order, parts came as described and on time. What more can you ask for? I'd buy from again!
Review by Karendeep1 year ago
I've bought my first pistol here and also applied for a warranty fix. The staffs are very kind and the process was speedy. definitely willing to order more products from this website in the future
Review by Sayna Riksen1 year ago
I purchased an ICS B&T BT5 MX5-Pro from Airsoft Megastore this spring and was saddened by the fact that the original one I received was DOA. The trigger group wouldn't work at all. Fortunately, Airsoft Megastore made it right and I packed up the gun and shipped it back which they promptly replaced with a new one, tested and shipped. The new one has been working awesome and the replacement shipping was very fast. Thanks Airsoft Megastore
Review by Munthaha1 year ago
This company pays for their 5 star reviews. That bribery and should be against the law. Do NOT trust any reviews from this site. That being said, my experience with this company was excellent and I would most definitely order from them again.
Review by Alindon Wannelius1 year ago
Nice variety of items at a good price
Review by Mooty1 year ago
Good shipping and good prices
Review by JLansche Chikinda1 year ago
Customer service was amazing In working with my mix up when I accidentally bought two of the same gun
Review by Sesna1 year ago
Let's all be honest here. How many companies pay for reviews? A ton. But a little common sense goes a long way. What are these companies really going to pay for review? A discount, $5, $10? Perhaps, but you can decipher the honest reviews from the paid reviews. Whether it's good or bad, people are going to take the time to write what they honestly feel.
With that being said, here's my review. I discovered this place about 6 months ago. I have had nothing but positive experiences to share. Communication via email, phone or in person has pretty much been a five-star experience. I have had several interactions with staff members whenever I drop by to pick something up. They are always friendly, willing to help, and always say hello whether they are busy filling orders or pulling stuff from the warehouse. A company like this needs to be personable and customer friendly for people to want to return and continue making purchases. I was just actually in there today exchanging a product that I had purchased last week and had no issues whatsoever.
The pricing at AMS feels reasonable and competitive compared to a lot of the other local stores. Every product that I have purchased here has been quality and I have been very happy with it. I cannot complain about anything I have purchased here. The only problem I have, is that the more I search through their website, the more I want to buy. But, isn't that what every company wants?
I feel that AMS has been and will continue to be my go to airsoft shop.
Customer service A+, Products A (you can't possibly have everything), Communication A+.
Review by Arabrab1 year ago
I looked on a few other websites for multiple different products, and I found that for every product this site had better prices, as well as product descriptions.
Review by Feeaz Kryliuk1 year ago
Bought a gun and vest nice quality.
Review by Rouhiz Wiriyan1 year ago
Great company, good prices, unbelievable sale items, and top notch delivery speed. This is a trusted dealer for sure.