Airasia is just lie they advertise trip to Lombok
Example $150.00 AUD yet when you to book
Is over $1000.00 AUD I can go to Europe for that
Plus airasia took the route Australia to Lombok
For some amount of subsidy from the Lombok government to bring more tourist.because the local businesses and residents are struggling
But what airasia is doing? Nothing
They try to compare them self to Jetstar
When Jetstar was on Perth Lombok route
It was great for local business the residents and the travelers
On top of that try to call customer service no one pick up the phone
I was looking going to Lombok they advertise $130 when you to book is $555.44 one way
Review by EvilTom Pepjonovich1 month ago
Horrible. Still waiting for my refund. Ava is poor feature. Website payment system doesn't work properly.
Review by Fantahun Akpokavie1 month ago
Flights are punctual, and aircraft are clean. Fares are often a bit lower than other airlines. However, I'm still an unhappy traveller on AirAsia. They have a very unfriendly policy towards seat assignment at the counter - they do not accommodate any preferences even if seats are available, UNLESS YOU PAY. They also harass passengers about baggage weight. After a thorough check at the checkin, they ask passengers to weigh luggage again near the gate! They're looking for every opportunity to squeeze more money out of passengers! Awful attitude.
Review by Tharinee1 month ago
This company should be avoided!
Since July 2018 we are waiting for refund number WQE73D and GP132T. I assume that all positive references are bought from the PR department. A shame for the CEO and the headquarters in Malaysia. It's a shame for Malaysia to host this pirate gang.
Review by Rouge2 months ago
Extremely worst flight that I have ever booked ticket on airline.
Review by Drumm Brinthaupt2 months ago
Firstly, 7kg carry on limit makes no sense. I absolutely understand the need to have smaller bags on board and I'm happy with that. However, 7kg limit is terrible. With my camera and commuter stuff that's already nearly 7kg. It doesn't make sense that I can't take more. I've flown all around the world and it's my first time seeing this. it's a terrible system.
What's worse is that the company makes airport personnel charge people absolutely ridiculous fees to check in bag. I had a total of 14kg with two small bags. The staff made me check in my bag and charged me nearly 90USD "for 0-15kg over weight". I understand things happen, even that you have a 7kg terrible policy, but making customers pay exuberant fees for things like this is a terrible experience.
To top it all off, the staff lost my bags' special cover during transit and took no responsibility for it. They said "yea, that's not covered by us..." I will not fly AirAsia for these reasons. I am happy to tell all my friends and fans to boycott the company. A business simply can't run like this.
Review by Aishu Schuit2 months ago
This is the worst airline I've ever used. Im supposed to leave from Iloilo to manila where I have a connecting flight going to Europe. I've now waited more than 3 hours and I dont think i can make my connecting flight from Manila. I expected some delay as I'm in the Philippines and people apparently don't know what time is here. I've never experienced this kind of service from a European airline.
Review by Gianfelice2 months ago
Simply the worst airline in the world, many years running. I’ve been unfortunate enough to have to rely on this sorry excuse for an airline for years and not once, NOT ONCE, have I ever had a good experience. Not a single flight that went smoothly, with no delay or some other nonsense. Awful service, always late, anything to take your money and always unpleasant. The only thing they haven’t charged us for yet is oxygen on board, which at some point it will probably be charged also, 10cents per breath. If only there were other options for certain destinations... Today’s misfortune: retiming of flight the day before, only to come to airport, go to gate as indicated and find out there (i.e. at the gate) that there would be another delay on top of a change in gates. Still waiting to board, holiday ruined. Avoid this airline if you can. Pay more, get better service somewhere else.
Review by Shayline2 months ago
I was overcharged and have tried to raise a complaint thru their website but to no avail. Their customers service is so bad it is unbelievable. They are totally unhelpful and keep closing the case before it is resolved. I have had to open 7 separate cases and they still will not address the issue, they just send an unhelpful generic email and close the case.
They do not even try to help you....
Does anybody know how to elevate a complaint or know of any other way of making a complaint other than thru their website. The website complaint section is a complete waste of time
Review by JeffThompson2 months ago
We had the worst experience with AirAsia. We arrived at the boarding gate just 5 mins late and we were denied boarding. We were carrying kids as well and the boarding gate was so far away as well. The front gate spent the whole time arguing with us and were very rude. The plane was still boarding luggage’s while we stood arguing with them. With other flights they make a call and assist passengers with children. Other flights were also waiting for passengers who were late but they stood arguing for 5 mins. The staff is very rude and do not co-operate.
Review by Maiko Pfund3 months ago
Checked in baggage damaged whilst in the hold - a coloured oil got into my suitcase through the zip whilst checked in on the plane and damaged clothes and my suitcase - all of which have had to go in the bin. I am concerned about where this oil has come from, but Air Asia seem to have no worries at all and are expressing a disregard to passengers belongings in their care.
I have put through 3 requests to Air Asia about this, every single one has been closed whilst asking me to it through again! I have been told that I should have told Air Asia when I collected my suitacse from the baggage reclaim belt...but as the damage is internal I'm struggling to see how I would have known to look - I would understand if my case was dented/scratched/missing a wheel but this is entirely different.
I am extremely disappointed, fly with another airline.
Review by Selette3 months ago
Flown with them loads. Great airline, always on time. Very happy!
Review by Gilsia Ereksen3 months ago
The worst airline ever. My flight to osaka is a disaster. First of all, my BOUGHT seat is randomly assign after i CHECKED IN. My party is scattered to different place. What is the use of value pack and the BOUGHT SEAT when you are still randomly assign when you have PAID FOR IT? S**t value pack with s**t meal. And when i return? My BOUGHT SEAT is also randomly ASSIGN after i checked in. Secondly, we are a party of 7+1 kid and has 7 luggage to checked in. 5 Adult has checked in first with all their luggage and has taken their boarding pass. While me and my kid is last to check in(of course is still within 2 hour before departure time), i got 3 luggage label. When boarding, my other party realised that they were not given any luggage label/sticker. We have asked the staff in the boarding gate, the staff checked from their PC with the status of 7 luggage total and combine into my label(they said). When in KL, i ask the transit counter staff to checked again if the luggage is 7. The staff in KL said yes, total 7 luggage. So, i assume we are safe. When i arrive in osaka late night which arrive 30 min earlier(which is useless due to a long drive to the terminal which made up the same as original ETA schedule). Everybody has taken their luggage and mine is missing one. All the airport staff has gone panic and try to find it. I got my luggage 3 days later. Thanks to air asia, i have no cloth for 3 days and i need to call yamato delivery for delivery due to uncertain delivery times(which cost me roaming charges too). And usually i did not buy any travel insurance, luckily i bought it this time. And to claim for my inconvenience? It is harder than winning a lottery. They don't even bother to apologize at all. thanks to the Osaka airport staff which is always helpful and very attentive.
Review by Ktourlas Nep3 months ago
hands down the worst airline ever. they charge you 4 to 5 times the price for everything. food is aweful. super expensive flight and anything over and above just the ticket is chargeable. frauds of the first order. They switch off the AC during takeoff and landing like a little taxi in traffic. Unfriendly and totally useless ground staff.
Review by Rapa3 months ago
Short version: AirAsia rebooked our flights giving us 55 minutes to make an international connection in Kuala Lumpur. We tried several times to change this, but mind bogglingly, were told that 55 minutes was enough time to make an international connection. We were told the only other option was to rebook at our own expense. This was approximately US$600 per person to move a short domestic flight by a few hours. Since they wouldn’t move us, we bought a standalone ticket to Kuala Lumpur at a fraction of the price, but were then told we couldn’t use it otherwise they would cancel our connecting international flight. Even though we had bought a new ticket and had seats saved on the earlier flight, apparently they STILL couldn’t do anything. To top it off, they would only refund the airport taxes/fees for these tickets. Surprisingly, 55 minutes is NOT enough time to reasonably make an international connection…who would have guessed? My wife (who has arthritis in her knees) and I ended up running the entire way (about 1.5km), and made the flight by about one minute. She is still having trouble with her knees because of this weeks later. AirAsia is absolutely awful, and I would strongly discourage anyone from flying with them.
The AirAsia flight rebooking policy is an absolute travesty, and borderline dangerous. We initially booked an international flight with a 1 hour 35 minute layover/connection in Kuala Lumpur. AirAsia changed this flight so we only had 55 minutes to make an international connection...obviously not enough time. When we first tried to change this flight (in person) the customer service rep said she would do so, and we would get confirmation via email in a day or two. Instead, we got confirmation of the same flights, with no further explanation. I then contacted AirAsia via their online chat (which is horrible) and was told that it was against their policy to change the flights if the change in flight time is less than 45 minutes. They conveniently moved the flight by 40 minutes, just shy of the rebooking mark, so they wouldn’t rebook us. They also told us we shouldn’t worry about it, 55 minutes was plenty of time to make an international connection. We were told if we wanted to change the short domestic flight, we’d have to go through the booking change process and pay the normal fee, which ended up being about US$600 per person…to change a 1hr domestic flight to one a few hours earlier.
The next flight out if we missed our connection was 24 hours later, meaning we’d miss our day in Australia, lose our hotel booking, probably go without bags, and quite possibly miss or next connecting international flight as well. Rather than risk all this (which AirAsia seemed to think was acceptable, just as long as they didn’t have to move our flight a few hours) I decided to book earlier standalone domestic tickets to Kuala Lumpur instead. Lo and behold, when we get to the airport to check in, we are told that we can’t use the new tickets to Kuala Lumpur, otherwise they will cancel our entire international trip as “no shows”. The counter staff agreed that 55 minutes wasn’t enough time, but apparently, they were forbidden from changing the flights as well. This is despite us already having space on the earlier flight due to the new tickets we bought. To add insult to injury, they wouldn’t refund us for the new tickets, except for the airport tax portion. And on top of that, after sitting around at the airport for many hours waiting for our flight, the check in person chastises us for booking a flight with such a tight connection! Absolutely unbelievable.
So we ended up sticking with the original tickets, rather than have AirAsia cancel our entire flight. Luckily, our domestic flight was on time, as we ended up running the entire 1.5km between the terminals, only to hear last call for our flight when we were still several gates away. We ended up making our international flight by about 1 minute. My wife has arthritis in her knees, and weeks later, she is still having constant problems due to running top speed through the airport with our luggage. Depending on what the doctor has to say about my wife’s knees, we may be back in touch regarding any legal liability. If anything whatsoever would have gone wrong at security, immigration, disembarking, or anything else, we would have missed the flight. All of this, and risking tons of issues if we missed our international flight, for…not entirely sure what rationale they have, really.
Actual people, who can actually do anything, are basically impossible to get ahold of as well. AirAsia is absolutely awful, and I will be strongly discouraging anyone from flying with them. Thanks very much, AirAsia.
Review by Toolsbooks Kruzel3 months ago
Very bad customer service, no assistance. Avoid this scammer company or just take it when the prices are extra cheap. Disappointing and disgusting management.
Review by Bruja3 months ago
The Worst and most unsupportive airline. They charged me 1000 baht for 12.5 kgs of one bag that too when me and my husband were allowed 14 kgs.
Review by Rrrrrrrrrrr Jasionek3 months ago
Would give 0 stars if I could....
Booked my 50 minute flight to catch two connecting flights from Ilo Ilo to Manila and then to London
My 50 minute flight was delayed by 1hr. No problem I thought, that's still two hours to catch my first correcting flight...
But no, 1 hour turned into 3 hours and thus I missed both connecting flights. The best they could offer was a refund on the delayed flight., meaning I had to book two other flights from scratch costing over £400 plus hotel and food for the night and taxi to and from the airport
Will never use Air Asia again. Very unhelpful and not willing to compensate when they should. No wonder this finish has such bad reviews, I will never use again
Review by Harihodin3 months ago
Our flight was delayed but the pilot no the attendants wont even announce the reason. We waited for almost an hour before we took off.
Review by Anifani4 months ago
WHEN YOU TELL SOMEONE THEY CAN GET A REFUND THAT MEANS MONEY BACK!! NOT A CREDIT. I have never been more disappointed with a company. My sister had a medical problem and the way she was treated was horrible. She still wanted to fly with you but your company is making it impossible. She booked tickets with her partner. After being in hospital her partner was unable to go on the trip as all of his leave was used whilst he was at the hospital. She asked me to go so she wasn’t on her own. You guys would not do a name change. Fine. Can we refund the tickets to rebook with my name, your team said yes. So then to save money we booked one day earlier as it was cheaper. The next day we ask for a refund on the original tickets to be told it’s actually a credit. Google the definition of a refund! So now we have two flights. Your terms are lies and I will be contacting the ACCC. I will be telling EVERYONE about the terrible service and how my poor sister was treated
Review by Fayeanne4 months ago
I would like to offer my sincere thanks to Airasia ground staff working at Makassar Airport especially the station manager Mr Jumadil. Few weeks ago, I had some issues with my baggage because the company I bought my flight ticket online (kiwi) did not purchase it for me with Airasia. So the latest request that I pay again for my luggage, the only problem I couldn’t cause my credit card wasn’t working and I didn’t have enough money with me. So, I was in a bit of jumble there.
Crazy as its seems the two companies don’t have any means to communicate even though millions of people must use both their services to fly all around Asia. Anyway, the ground staff of Airasia and Mr. Jumadil especially helped me offering an internet connexion, food; water and comfort untill my issue got solved. I really appreciated their help and humanity, which have become rare lately. So thank you again from the bottom of my heart
Review by Orna4 months ago
NEVER EVER FLY AIRASIA!
A REAL CON BY FAT TONY !!
1. unwarranted delay for DNG - KUL route
(causing me to miss my connecting Flight)
2. was forced to purchase new Ticket for KUL - KCH route
(AirAsia Staff at DNG Airport assured I would be compensated - refunded for purchasing new Ticket)
3. was advised by AirAsia Staff at DNG Airport that Refunds would take up to 3 months to be made
4. after 5 months, no Refund has been made.
5. checked on AirAsia online and engaged with Mumeenah via LiveChat
6. Mumeenah provided FULL OF [email protected]%T explanations, asking for all Emails by AirAsia etc. and I could not forward Emails to her, instead had to screen shot - a delay approach intentionally to loose all information within a stipulated timeframe on LiveChat
7. disconnected with Mumeenah and after 'sometime' connected back
8. now cant upload the screenshot onto LiveChat - technical problem
9. "Mumeenah N: okay let me send the request file to you again". "The agent has cancelled the file transfer request".
After 8 times of sending the screenshot to her, she claimed to have received nothing.
...determined to make an effort to spread the word on such unscrupulous Airlines ripping-off its clients.
Hope to meet Fat Tony one day!
Review by Merabi Sellicks4 months ago
The options to contact customer service outside of Asia are rubbish. It's either through social media, where you hardly get a useful reply, or through some online chat which never connects. The main problem I have is when booking online, it preselects various options for you, and if your not careful, you end up getting tricked into paying extra for some service you don't need, in my case double the amount of extra luggage. When I asked if they could take the 2 lots of extra luggage we had been duped into taking and using it on our return flight, it was just a plain no. Useless customer service, how hard is it to go onto a computer and cancel my 2 kids extra luggage and transfer it to me and my wife's return flight. It feels like they are basically stealing from you. Unprofessional, terrible customer service and a website that is dishonest. I'll never give them my business again
Review by Josine Pristavu4 months ago
Budget airline. Booked premium flatbed. No dedicated check in and no priority boarding as promised when paying extra. Also no Air Asia big loyalty points except from Malaysian ports. Told by customer service should be credited, wait 3 weeks for it to occur. Does not occur, told IT issues and backlog, wait another 4 weeks, still no points, told will definitely fix problem and wait another 4 weeks. Still no correction. Then told it is now more than 3 months since flights and can no longer be corrected. No one takes responsibility and customer service will just give you the run around till they can quote a loophole in their policies. Also cannot directly speak with anyone except social media and then you are ignored. Service in flight also minimal even in premium flatbed, flights delayed but bed does lie flat and more comfortable than in economy but not sure worth it with all the bad service.
Review by Hannaan4 months ago
Customer service staff in Manila makes up their own rules. Surprisingly customer service lied to me about rules of hand luggage and blamed Manila Airport rules but when I ask security they told me it is the airline who makes that up to charge customers extra. Cheap for sure and the ground staff shows the same. Cheap untrained staff who cashes up customers.
Shame on you air Asia Philippines.