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Our algorithm gave the review of www.aeropostale.com this score. We have based this rating on the data we were able to collect about the site on the internet such as the country in which the website is hosted, if an SSL certificate is used and reviews found on other websites.
The rating of www.aeropostale.com indicates the site is safe or a scam. However, we cannot guarantee that the site is a scam. Many websites look legit but are in fact fake. Before you shop at a site you do not know, check for yourself.
Aeropostale is a clothing and accessories retailer that caters to young adults and teenagers. The brand was founded in 1987 and quickly gained popularity for its trendy and affordable clothing.
Top Reviews from Reliable Sources
HORRIBLE CUSTOMER SERVICE
I’m so glad every one else agrees how horrible the Aeropostale service is. Their website changed my address after I paid (keep in mind it was not the address I had put in) and I called IMMEDIATLEY after, the process/ shipment isn’t even approved and they can’t “guarantee” if they can change my address. I called again to see if I could cancel my order, an hour after I’d placed it, they can’t guarantee I’ll get a refund either. On top of that the customer service people besides seeming bored are extremely rude. I will never shop here again.
Date of experience: April 03, 2023 Dated: Tue Apr 04 Source: Trustpilot
The customer service is useless
The customer service is useless. Any attempt to correct an error (on their part) “can’t be guaranteed”. Literally ANY other business can handle issues with competency and friendliness but not Aero. Also, when disputed through a 3rd party payment method (since Aero can’t deal) , heads up… the seller chose to close the case “in my favor” by refunding my for the $5 socks - not my actual whole order that was never received. Total joke. Poor customer service. And honestly, a scam.
Date of experience: August 31, 2022 Dated: Wed Aug 31 Source: Trustpilot
Excellent customer service
Excellent customer service. The girls at Aeropostale was very helpful and suggestive
Date of experience: June 16, 2022 Dated: Thu Jun 16 Source: Trustpilot
Order took 20 days to get here
It’s been 11 days and my order is still awaiting fulfillment?? I need these clothes for school and they haven’t even shipped yet. Can’t get in touch with a human for customer service either.
Update: So, my order has shipped now and it will here on Tuesday. Still horrible, becuase it’s been like 20 days and school already started. But I’m just glad it’s coming at all
Update 2: It arrived. I like my jeans. Took forever, but I guess it’s just high volume orders and they can’t handle it. I did send them an angry message via the contact us part of their website before this. Maybe, that helped.
Date of experience: August 22, 2021 Dated: Sun Sep 05 Source: Trustpilot
I ordered some clothing for my daughter…
I ordered some clothing for my daughter (SCHOOL clothing which she will soon need) on the 3rd of this month. I only received a confirmation email. I contacted customer service to see what the hold up was and they told me it was still in the process of being fulfilled. 🤔 Does it really take a full 7 day week? According to the shipping method I chose, it should have already been shipped. I will NEVER purchase from them online again! Customer service chat was also rushed, I felt.
Date of experience: August 11, 2021 Dated: Wed Aug 11 Source: Trustpilot
Aero is cool!!
Aero is cool! Sometimes they do have this offer and it is so affordable! We love to order through online and we don't have hassle as what others were experiencing. As Christmas were approaching, we are waiting for the grandest sale!
Thank you Aero and more power!
Date of experience: December 21, 2020 Dated: Mon Dec 21 Source: Trustpilot
Quality is Not So Good, but Sales are Great
I visited Aeropostale in store a while back, and I found that their pricing was a bit too high for the quality of the item they were selling ($32 for a long sleeve plain shirt), but they do have very good sales and cute designs. The staff were not notably friendly or rude, just average, and their website is not user friendly at all. I don't think I will be shopping from them as much.
Date of experience: August 07, 2020 Dated: Fri Aug 07 Source: Trustpilot
When will my package even arrive :/
After reading these reviews I now understand why my package has not arrived. Ahaha so basically I ordered a little over a week ago and I figured it wouldn’t take too long based on their estimation. I still haven’t received a shipping confirmation or any update email, which would have been nice. At this point i’m just wondering if my order will ever arrive.
Date of experience: May 09, 2020 Dated: Sat May 09 Source: Trustpilot
Great customer servce
I normally shop at the fiscal store, but before Christmas the had special for the hollyday include extra discount.
Shipping process and delivery was just on time.
I wouldn't blame them for the cloths i got, better see and try cloths before buying.
I did went to the store and the replace them with no problem
Great guys quick and easy replacement
Date of experience: January 31, 2010 Dated: Fri Jan 31 Source: Trustpilot
Seems like forgotten today brand of…
Seems like forgotten today brand of clothes, see it very rarely and quite confused about so much negativity in that feedbacks anyway for whatever reason out there. I am just hoping that they will return their old fashion and glory over time, I am recommend them.
Date of experience: November 27, 2019 Dated: Mon Nov 27 Source: Trustpilot
Owners: Simon Property Group, Authentic Brands Group, Gordon Brothers, Hilco Global, Brookfield Property Partners
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