Shopped once never again
Blame Black Friday blame the post office
I say stop blaming everyone else got on with your job by been active and get items sent out in a reasonable time. Too slow will not be recommending you to any one very disappointed and a waste off my time emailing you and ringing never again and please delete my details from your mailing list that’s how bad you was
Review by Roheet9 months ago
Ordered a couple of dog beds on the 8th January. They have taken the money but we haven’t received the beds. We have sent numerous emails, and called multiple times but are yet to hear where our beds are.....
Review by Hedwig1 year ago
I ordered through an offer on facebook Yak chews order £23 buy 2 get 3rd free. receipt said 2-3 days, when I called to chase order I was told that it had not been send , when I questioned there managing expectations, I was told I could cancel, which I didnt want to do. He then said he was cancelling my order and hung up. I called back they hung up, then I called again and they remained silent, I asked them to not cancel my order and I apologised but no response. Their campaign may be successful and profitable, however when business is slow customer service is crucial. Disappointed as I looked forward to dealing with a small independent business.
I saw your reply I was not abusive I never swore or anything, yes I expressed displeasure at not getting a notification email saying there was a delay,(i got one saying you were a lovely family ran business, which I thought very nice) but at no point did I ask or expect to have my order cancelled. If you cannot accept a customer being annoyed (not abusive) its very poor. I didn't see you address the hanging very unprofessional.
Review by Kabdelrazek1 year ago
Great company. Very fast response to my enquiry and an extremely fast despatch.
Well packaged and a nice style of doing business
Review by Alayana1 year ago
Prompt service excellent item
Review by Esmari1 year ago
Service as always was amazing. Nothing is too much trouble. I needed a harness as a matter of urgency and it arrived the next day. Brilliant!
Review by KadenGames1 year ago
I ordered a harness for my dog having measured and thought o had picked the right size, but it was too small, within 1 week of the original order not only was the return made but the larger sized harness arrived on my door step I couldn't be happier with the service
Review by Cheyneart Narcissus1 year ago
Excellent range of products with helpful reviews, quick service, will be buying from here again.
Review by Medy1 year ago
Posted same day as ordered ! Excellent service
Review by Brigham1 year ago
Quick and Reliable.
An easy to navigate website. They have a growing product range, including some items difficult to find elsewhere. Small but competitively priced - with quick delivery and friendly, informative communication throughout the process.
Review by Joudat1 year ago
Great friendly service. ActiveHound always has great products and prices. I particularly like the new Chuckitt range. Communication is always excellent and recommend them to other dog walkers I often meet. Fantastic run site - 5 stars and more.
Review by Sithum1 year ago
We were looking for a good quality harness that would suit our staffy. When it arrived you could tell it was well made and the fit was better than previous harnesses we had purchased. We are very happy with this product.
Review by Jaywana2 years ago
Brilliant product - would definitely recommend. Service was great - kept up to date. Quick dispatch and very good follow up.
Review by Marilou2 years ago
The service was excellent.
The original order was delivered very quickly.
We ordered the wrong size collar by mistake.
We sent it back and received a replacement free of any postage charge.
Review by Comer Silveira2 years ago
Great & quick service
Review by Bafford Derrow2 years ago
The service was excellent - we received the harness within 2 days of ordering. Will definitely be using again.
Review by Torch Makele2 years ago
What a smile on our faces to see our Corrie with her new Chuckit! Strato Balls , just so simple & a speedy service too , good price also ;) defo recommend Active Hound to all my pals .......
Review by Binj Pittau2 years ago
Easy to order from. Great regular communication and fast delivery.
Would definitely recommend using.
Review by KenKnott McRam2 years ago
Quick delivery. Competitive price.
Review by Toxx2 years ago
Great communication from the moment you order and even a nice freebie this time.
Review by Oxfordgrayhound2 years ago
Fantastic service with quick delivery at a very competitive price. Would definitely recomend your company to all my friends who care for their pets.
Review by Leonelo2 years ago
Web site easy to use, got delivery after only 2 days . Got e mails keeping me up to date with what was happening with order.
Review by BPPlanner2 years ago
Goods were shipped immediately and arrived on time.
Review by Leinedlel Pohm2 years ago
Bought a summer cooling coat for my dog and got an excellent price. Delivery was quick and coat was well packaged and in excellent condition. I would recommend Active Hound to friends any day.