I placed an order through HydraSlim and my funds have been taken out it has been over a month and still no product not happy whatsoever I have been contacting the company through email and they will not reply!
Review by Coriolanus Prazenica5 months ago
I’ve been having products for the last 2 months and have had no problems with delivery or customer service. Find them very responsive
Review by JulioPadilla Himpe6 months ago
Not sure where the negative reviews are coming from!! Have been using ActiDiet for over 6 months and can say the results are amazing. Always delivered quickly and I even had extras included.
As to the taste, the shakes are amazing, my favourites are toffee and chocolate brownie!! Meals aren't really my thing but the soup is amazing, you must try Thai soup if you like things spicy, it helps you drink extra water too!!
Great if you want to lose weight, I now use to maintain or when I've had a blow out weekend to get back on track.
Review by Liamoap7 months ago
I thought I'd ordered hydra-slim from Acti diet. I put a review on her saying how disappointed I was as I hadn't recieved my order. Within minutes Sally from Acti diet got in touch with me asking for the details of my order. I was mortified to discover I hadn't actually placed my order through them at all. Sally put me in touch with someone that could help me get to the bottom of it. The customer service was fantastic for someone who wasn't even a customer, Sally went above and beyond the call of duty. Sally has actually offered to give me a free trial of the hydra slim, which was so kind, after not having much faith she has totally restored it. I'll give another review after I've tried the product. Once again thanks to Sally for all your help and support!
Review by Veneice7 months ago
Do NOT under any circumstances use this company. Zero response from customer service despite numerous emails to them. My email address is now being deluged - and it has ONLY been used here. I am reporting this site to every organisation available and then I will report to the police.
Review by MrBolaj7 months ago
They are fraudsters.l ordered this product and when l started sdlibg for refund as they couldn't deliver the guy went on to block me and l could no longer make contact, thank God l paid through PayPal I've now reported them and waiting for refund via PayPal. Please don't become victim like me, don't use them
Review by Provenance8 months ago
Diet works well. Lots of shakes & meals good, some terrible. Works for me tho. Customer service is dire & they will not accept criticism! Comments other than praise are deleted from their FB page!
My shaker broke, I was advised to make another meal order & they’d send new one. I’d only just made an order so asked for just shaker. Nope. With no choice I placed an order I didn’t need & it came with no shaker! I have messaged & emailed constantly since November & no-one will contact me! Not a single reply! I’m stuck with all this product now & out of pocket! Am seeking legal advice. Do not touch this company! It’s a shame because the diet is ok but the market is full of similar! I just wanted to talk to someone! No wonder they don’t have a telephone contact number. Appalling! Shame on you Acti!
Edit: See Acti response below! First time they have responded in months! I have a copy of every single email & msg sent! All sent to the exact address they state below, as well as numerous messages sent via their home page in the format they present. I have emailed (again), as suggested below, let’s see what happens.
UPDATE: Sally Smith from Acti has been in contact since this post & has done her best to put matters right. Not good it took so long & had to do this but good on her for sorting the mess out :)
Review by Micemeat9 months ago
Thought I'd leave a review as people that are usually satisfied don't bother.. The food isn't bad at all and you can experiment with it. The chocolate pudding can be made into a moose if you add extra water and don't let it cook as long this makes it tastier. The soups can be made into bread if you mix with less water and put in the oven. Some shakes are awful, but you need to try all to find one you like. I love the choc mint but everyone is different. I also love the toffee porridge . This diet has worked for me in the past I lost 2.5 stone and now I'm on it again after having a baby and so far lost 3 and a half st.. I still have a way to go but I swear by this diet, you ain't going to get food that tastes like a steak dinner when you've got pounds to shed. You've just got to decide what your priorities are. I would rather eat diet food than be fat even if i dont like the taste. The first time i ordered this food i didnt know what to choose as i had no idea if id like it or not, so i ended up stuck with food i didnt like, but at least after the first order i knew what to order and avoid the following time. All I have now is mushroom pasta, toffee porridge, choc mint shake and chocolate pudding. It's easy to stick to once you find the foods that suit your pallet.
Review by Joliette Sriramanan10 months ago
Not sure if these shakes work or not just been on them a few days but I think they taste horrible - just glupy and not much difference in taste between coconut and strawberry. Don't think I'll buy them again simply because of the taste.
Review by Kaiwaka Derrow1 year ago
I ordered a month of this diet.... The meals were awful, very salty, chocolate pudding tasted and smelled like cardboard. The soups and shakes weren't bad. Wont order again as I just cant force the meals down
Review by Ofoe1 year ago
no problem with service or communication but this powdered food is just awful and portions are minute. Synthetic flavours and no actual meat in any of the cottage pie etc meals. I'm glad I only paid for one week to try it out. What a shame 'weight to go' allowed itself to be taken over by this brand.
Review by Tallullah1 year ago
I used weight 2 go and loved the meals. Very satisfying and tasty real food. I was disappointed when I re ordered and found the meals were no longer real food but powder to be reconstituted with water.
However the shakes are good... not as good as the weight 2 go which were so thick and creamy but still a lot better than others I've tried. I will continue to use the shakes as a maintenance tool that works very well for me.
I've just re ordered a load as my weight has been creeping up after inclusive holiday and I know within a few weeks I'll be feeling great again.
Review by Zarkoon1 year ago
Delivered when requested, i continue to use these products and my weight keeps going down, Keep up the good work
Review by Alezah1 year ago
I have used ActiDiet a couple of times over the last year. The first time I lost 2.5 stone and found the diet very easy to stick to (I make my own small portion of porridge for breakfast, have 2 sachets during the day and then have a low carb meal for dinner). I only really use the soups and shakes for convenience. This time I have put a little weight back off over Christmas and am confident that it will be gone in a month or two - have already lost just under half a stone in 2 weeks but the initial loss can be deceptive due to water loss. The service has always been fast and have never had problems - in fact I often get some free items with my order!
Review by Squeeks1 year ago
Horrible shakes. There hydraslim causes such a bad reaction to you. Don’t go near anything
Review by Kdj1 year ago
I have used this company in the past when the diet was weight to go and it was brilliant loved the meals and shakes they are always emailing me with offers and I decided to order from them again can't fault how quickly my order came but w as disappointed when I received it to find that the meals are actually powder form, I have emailed the company twice and have getting no reply I'm very unhappy.
Review by KarDoo2 years ago
Ordered a diet plan and although the money has been taking I cannot find out if the order has been processed.
Review by Fartoun2 years ago
Poor customer service and rude staff and poor product knowledge. Will not use again.
Review by Marsolais2 years ago
ordered a shred kit plus, after ordering a lot of kits from you in the past you send me a normal shred kit despite ticking that my order was checked and correct in my package invoice. have emailed both via outlook and through facebook messenger and have received no reply. Phone number doesn't work. I paid extra for the kit plus! Extremely unhappy
Review by Tidiani3 years ago
I brought this diet 2 weeks ago and i am pleasantly surprized it is AMAZING!!!
I am not hungry at all you are allowed 4 meals
A day and more importantly ive lost 9lbs so far in 2weeks my stomach isnt bloated and i feel content and to lose weight aswell is a bonus .
And buy the way ive done exante,cambridge ,slim and save ,diet chef all of which are not as taisty and with cb i lost alot of weight but was starving ,ss ,and ex, where a waist of money not only did they taste narsty weight loss was slow as for dcf dont waste your money very expensive and only lost 2lb in a month so i cannot thank actidiet enough they taste so good and im losing weight dont notmally write reviews but had to say something as its the best ive ever had .
Review by Hiede4 years ago
well as any other diet ...motivation is needed!! but when you see that you can lose 6lbs in your first week and then a total of 21lbs in a month motivation is the main thing you have !!!
i loooove it and food is so tasty :)
Review by Demoizelle4 years ago
I've been on this for a couple to weeks now. Still love the meals, not that hungry and the losses are going great so far.
Review by Ceasr4 years ago
for me this was the best diet I found and I can continue without giving up.i want to thank in particular the consultant for the patience and affection that has and is always with me to take my doubts. Obrigado Elizabeth Ribeiro
Review by Johanes Pettus4 years ago
When i found this diet one month ago,i was not so sure if to give it a go,because i have tried so many diets and nothing worked.But thanks to the support group and to the lady who runs it Elisabete Ribeiro she was fantastic, encourage me to give it a go and did promise i wouldn't be disappointed.She was right am over the moon with the diet and have lost quite a bit thank you.Have recommended it to family and friends
Review by Tameira Pysk4 years ago
This is by far the best diet I've ever done the weight just falls of quickly and safely would 100% recommend this to anyone . I dropped 5 dress sizes in just 6 months doing this totally love the diet!!