Horrible customer service . They hire bunch of young people who obviously have no idea how to handle customers
Review by Veroy2 months ago
The place is convenient to shop. They almost have everything I need. However, the staffs don’t response quickly.
Review by Jaysie Kodermac2 months ago
For as long as I can remember, anytime that I needed something from the hardware store, I always went to ACE instead of Lowes or Home Depot FIRST. Not anymore! In fact, I will never spend another penny at ACE. Today, I was very disappointed when I went to return a few items, to be told that "THEY DO NOT ACCEPT RETURNS FOR ITEMS BOUGHT PRIOR TO A HURRICANE OR TROPICAL STORM" In other words, they have no problem robbing you blind (price gouging) by charging $60.00 for a 50' extension cord, but if you want to return it - FORGET IT. After today, I would encourage anyone in need of ANY hardware item to quickly cross ACE off of your list. Go to Lowes or HD instead - they will serve you graciously, and if you need to return something - NO PROBLEM! How dare ACE take advantage of people in preparation for a hurricane! I hope they go out of business QUICK! They deserve it!
Review by Raje3 months ago
Always people there with what the big box stores do not stock. If you bring your patience, you will always be satisfied at The Village Ace Hardware. 5 STARS BABY!!!
Review by Volga Shickell4 months ago
Customer Service is great!!
100% Spectacular customer service.
But the prices are ridiculous.
You can expect to literally pay 2 - 5X as much for an item at Ace Hardware than at Lowes or Home Depot.
Review by Damortus Kunik4 months ago
Had poor experience ordering online at Ace Hardware. Ordered parts online to be picked up in store in Firestone CO. Online order said would be available same day, so ordered, paid w CC and thought all was good. Went into the store next day to pick up and they had no record of the order, so ended up buying the parts again and paying again at the store. Even though i showed the folks the email and receipt from my online order - they still insisted there was no order and that i had to pay again to get the parts.
Contacted Customer Service and they said just go back to the store. Still have not been able to get a refund from either the online order or the in store purchase - stuck paying twice for same parts.
Review by Brightbae Jeursen4 months ago
Went to Ace in Omaha Ne to buy a locking garbage can-that means it has a locking lid. First looked at Ace Hardware--found 20 gallon can but----they expect you to also buy the lid separately with added cost to you the consumer. This means the lid has another added price--they call the garbage cans "Refuse Cans"....that is how they justify charging for the can & for the lid.
At Tractor Supply I got the very same can & Lid for 1 price--the lid was included in their price for the 20 gallon can.. I have posted 2 reviews of this can on the local Ace website & they WILL NOT post it on their reviews.
Review by Teve Muirhead4 months ago
It was very good was keepet informed all the way as they were out of stock when ordered but did not have to Waite long for them to arrived
Review by Truedell Harowitz4 months ago
I love ace it’s self but don’t like the postage & returns fees when like me place plenty of orders
Review by Nacchianti4 months ago
I have been with ace for many of years and I cannot fault the products and if there are any problems they are quick to solve them.
Review by Hylke Daquis4 months ago
Fast service and delivery
Review by Kerane4 months ago
This long sleeved boss t shirt looked as if it had been ironed and had iron marks on front, not what you expect from Boss or Ace
Review by Urgle Barquin5 months ago
Good choice good value
Review by Kalynn5 months ago
Simple to use on line site clear and definitive descriptions of goods and delivery details provided are updated and prompt
Review by Surfleet5 months ago
Really fast delivery and lots of bargains
Review by Sheleia Baranosky5 months ago
You get what you pay for. Most of the time you get a lot more for your money than you would elsewhere. Good service and quick delivery.
Review by Varsha Sackmann5 months ago
excellent value for money with a wide variety of items brilliant
Review by ItsInTheDetail5 months ago
I have found ace to be one of the best things I ever joined
Review by Wvl5 months ago
Quality and price is good, website is easy to order from
Review by Wenxian5 months ago
I have recently made some large garden furniture purchases from 24Ace and have been a disappointment as both have been damaged, the problem is returning the goods as you have to pay and re package the items which weren’t well packaged to begin with so I have just kept them but won’t be purchasing large items again, the smaller items however have all been of good quality.
Review by Ledaig Calemzuk5 months ago
I often order from Ace, normally home products, Christmas paper, cards and decorations. I very rarely have a problem with them. Normally very satisfied with my items. Delivery is good, all items are packed well. I sometimes feel that the delivery charge is a little high, considering lots of companies offer free delivery now.
Review by Chaiany Hinds5 months ago
Prompt delivery and what I wanted
Review by Javaire5 months ago
I have ordered from ACE many times and I have always been pleased with my purchases. Their prices are very competitive and the range of items excellent. I especially like the fact you can personalise gifts. I will continue to order from ACE as my experience has been a positive one.
Review by UlfHö Grymes5 months ago
Just left the Westlake,Ohio store.Very rude manager and cashier. I left without my purchase and will never go in the store again. They need lessons on how to talk to a customer.
Review by Rhetah5 months ago
They have horrendous customer service when it comes to phone operation. Be ready to be left on hold for an hour plus while they completely forget about you. multiple people will answer the phone and claim they are attempting to assist you. But I was physically at the store by the time I hung up the phone as I watched the employees sitting on their cell phones when I arrived. Sure in person they did a swell job of informing me the item was not in stock unlike what the website had informed me of (having over 3 of the items in stock). SAVE YOURSELF TIME AND GO TO LOWES OR HOME DEPOT