Our firm has been with AccountantsWorld for quite a few years, and we absolutely enjoy the benefits and ease of their payroll portal services and interface. Payroll can be processed smoothly while maintaining compliance.
I also enjoy the fact that most of the support staff is very knowledgeable and quick in their response.
Keep up the good work!
Review by Cizek1 month ago
Have been using Payroll Relief for 10 years, the program is dependable, cost efficient and handles both small and large payrolls very well. We are very happy with the product, grateful for all of the tools and functions and recommend the program to anyone looking for a payroll solution.
Review by Yosiko1 month ago
love the program and the costumer service.
Review by Crecensio3 months ago
Just got off the phone with Cindy she was Fantastic and very helpful!
Review by Dkfj Yase3 months ago
My honest opinion is the software is probably the best out there; however, the cost is astronomical, the customer service is unbelievably poor, and the procedure to discontinue use of the software is difficult to navigate as well as totally misleading. We went back to our old payroll provider for these reasons; however, no one tells you that you ALSO have to make each client inactive! WHAT? I sent an email indicating that we intended to discontinue the service. We did not receive any confirmation of same and NO ONE said hey by the way, be sure to make your clients inactive. I TOTALLY believe that is by design because we just got billed for each client - even though we had not run a payroll! Then when I asked about the bill someone said you have to make them inactive...BLAH, BLAH, BLAH! When I asked them to credit the charge.....guess what....NO ONE has replied yet. It figures because we had that same experience when we were paying $ 15000.00 per year for the software.
I am a 30 year CPA and have never seen anything like this!
They failed miserably and can't even bother to respond!
Review by Patricialyn3 months ago
Very professional and friendly and knowledgeable. Even confirmed her answer and called me back in minutes. Great employee!!
Review by Omotilewa Sawalkar3 months ago
I was slightly apprehensive about using Accountants World Payroll Relief because I did not know anything about this company. We have been on their platform for about a year and are very happy with Payroll Relief. We currently run about 120 clients (about 10 employees each) in a couple of hours. We have improved customer service and are able to provide clients with real time reports in a matter of a few clicks. Our client's employees love using the App to view pay stubs , etc. Cindy O'Dell, my customer success representative is very resourceful, courteous and professional. Give them a try.
Review by BrummieFred3 months ago
I have been using AccountantWorld for almost 10 years and I am very satisfied with their service, their customer support, their easy-to-use interface, their automations. I foresee us working with AccountantsWorld for a long time.
Review by Dheats3 months ago
I use a lot of these products at our firm. I find this one easy to work with and the support is excellent !
Review by Almaty Striggles3 months ago
We have been with Accountants World for 10 years and I could not speak more highly of their products and support staff. Their systems have transformed my write up and payroll service offerings into my most consistent and profitable practice segment.
Review by Juanjose Qomariyah4 months ago
The new platform is so easy to use!!!
Review by Jasnina Kousparis4 months ago
We use Payroll Relief for our firms payroll solution. I tested a handful of other products before deciding on Accounts World. Cindy Odell was very helpful in going over our option, and we are a big fan of the capabilities that the software has!
Review by Samedin4 months ago
I have used AccountantsWorld for 7 years and have been extremely pleased with the service. The system has been well thought out and addresses every payroll issue you may have. Their customer support staff is great and very responsive. I highly recommend their service.
Review by Decadent4 months ago
My real star rating would be a 4.5, meaning I don't think they deserve a perfect 5 but they definitely don't deserve a 4. This company is GREAT. Do they have their flaws? Sure, and while every company will have flaws, as far as I'm concerned, I cannot find another company that gives me what this company gives as far as value, support, and a relationship such as a partnership. What I mean by partnership, but unlike every other software company out there, they will NEVER sell to a customer. I like how all of their platforms (payroll, bookkeeping, cloud storage) are all integrated and work together to solve those problems if you're doing these additional services. The company is great.
Review by IsmailNathij4 months ago
I have used Accountant's World in one form or another since 1991. At the present time I am enrolled with Payroll Relief. I find the support very dependable and reasonably prompt. To me, in addition to the accuracy and consistency of the program, the support is extremely important, and I have found that I can rely on Tax Relief.
Review by Ashwinkarthik4 months ago
Cindy is the best
Review by Hellrock Derrow5 months ago
I am very satisfied with the explanation on payroll billing and savings available. Very well explained and detailed.
Review by Stoneycroft5 months ago
Carol & Justin were very helpful and listened to what we needed. The 3 of us worked through the situation and they helped me to understand what needed done. AccountantsWorld has two excellent IT support personnel. Thanks to them our situation and problems were resolved!
Review by Samuëll5 months ago
Cindy helped get me to where I needed to get to for resolution.
Review by Nashawat5 months ago
Great Payroll and Support, highly recommended
Review by SallyWilliams5 months ago
One of our clients, who does the accounting, when asked by her business partner if she wanted to go back to using Quickbooks, responded: "Why would I wan't to do that?"
Review by CincyKid5 months ago
Most all areas are great. The interface changes are difficult -and I would love to see a two stub option on the checks so we wouldn't have to print paper stubs. The report sets should pull up both sets instead of having to go back and pull up the other set. In tax payments, would love to have a note area so we could remember later why we had to record and manually pay a tax etc. The help screens need to match the new interface.
Review by Jouvancourt5 months ago
Cindy was very helpful in helping with our renewal.
Review by SõSöñ Nowraty6 months ago
As a new payroll service provider, we've needed lots of support the first year. Mostly it's been good, but sometimes uneven. I've had excellent support reps, able to definitively answer questions, and then one or two others that are more hesitant.
Also get frustrated when there's a long wait, only to be followed with a message, 'leave a message, we'll call you back.' That just doesn't work for me!
Availability of chat support is also uneven.
Review by Iiro6 months ago
For over 10 years I've been an AccountantsWorld client and I love it! The integration between payroll and the general ledger is excellent, uploading client data is easy, the cloud cabinet is efficient, 1099s are easy, and client relations is second to none!
Great job, AccountantsWorld, and here's to many more years of great products and services!