I travel the world for business and have utilized A.Briggs for years. A. Briggs was quick, efficient, cost effective and most important honest.
CIBT has ruined A. Briggs. What does CIBT stand for, Costly, Incompetent, Broken, Terrible! I spent an 30 mins with a lovely lady named Carla and she informed me that total costs for my colleague's Chinese Visa would be about $200...I was happy to pay. The final bill was $655.26! I was shocked and called the company, it took 30 minutes to argue the over charges and I received a $219.00. and still have to pay more than double the original quote.
Never again will I use CIBT.
Review by DreamRider5 months ago
I was needing a visa, so I hired A Briggs to do a 3-week passport. It took 1 month and 5 days. My granddaughter filed for a passport at our county office after I did and received it in less than 4 weeks. She paid $80 total, and I paid A Briggs $476 plus I had to send a signed document to them and paid $30+. So I wasted over $400 and it took a week longer. I recommend that you never use this service.
Review by Tariq6 months ago
I used A. Briggs for years and had good experiences with them. Then they got purchased by CIBT and they are now dreadful. Tons of hidden fees, poor customer communications, and deep incompetence. I am about to cancel a major business trip because their expediter obtained a tourist visa instead of a business visa and they cannot get me my passport back in time. I need to find someone new as they've gone massively downhill.
Review by Shebeshe1 year ago
Terrible experience. Hidden fees everywhere and customer service is extremely rude. Wish I could give 1*
Review by Ysadora Derrow2 years ago
Before buyout a trustworthy company. After, too many hidden fees offered almost as an afterthought (one $25. fee written in light grey typeface almost impossible to see... but even if checked, they charge you anyway). I used the company for many years. During the last two uses I have been scammed by them..... twice. I'm done.
Review by Yinye Hjære3 years ago
First problem was they wanted to process my application for a tourist visa as a business visa and put a "due date" ten days after what I had requested.
Website says fees "start" at $90, but since I wasn't applying for expedited service, I didn't see the fine print that said I had to opt out of a $25.00 "Passport Replacement Fee" in case they lost my passport! They also charged another $25.00 for a "Brazilian upload Surcharge" after I had completed the application online, printed it out, signed it, and mailed it to them. There was also a 4% "Consular Processing fee." Add $10.00 for a money order which costs $1.25 at the post office and which other services ask you to mail in with your application, but which Briggs/CIBT does not include in their requested documents.
Their communication protocol is horrid. You must call a central office and wait for them to get around to contacting someone in the office actually handling your application. (Emails also go through a central screening.) That may take 2-3 days. One morning I called and the person answering said they had heavy volume and that I had to leave my name and number and I would get a call back. I did not get a call back until two days later. You cannot call and expect to be connected to the person actually handling your visa.
Review by Skellar4 years ago
What A Briggs used to get completed in less than 3 days takes CIBT a minimum of 5 days and at a higher cost!
I have used A Briggs for nearly 2 years. Now that A Briggs has been bought out by CIBT, the entire experience has drastically changed for the worse!!
CIBT is total corporate bureaucracy with slow turnaround times, high fees that are not fully disclosed upfront, and extremely poor customer service! I have never seen a company that wants your credit card number upfront without disclosing the total cost of services to be rendered!! BEWARE!!
Thanks to flippant customer service agents that are only robots reading off a computer screen, I will have to find another Visa service for all my business travel. Thanks for wasting my time CIBT and still not getting me a travel visa!
Review by DoombringerX5 years ago
Abriggs made applying for a visa as painless as possible. We had a meeting with them where they told us all we would need. We chose to pay extra to have the process expedited, which was worth it. We got our visa as soon as it was possible. Highly recommend!
Review by Pasini5 years ago
I've used A Briggs for several years now, and recommend them to all my associates. There are cheaper ways to get passports and visas, but no better ways, at least that I have found. The A Briggs website works great, and takes the mystery out of what can otherwise often be a confusing process.
Review by Sylvee Bahroun5 years ago
I have used ABriggs many times over the last few years. Everyone I have worked with has treated my visa or passport issue as their priority. I have worked many times with Maggie L. and she is amazing. We travel internationally frequently, sometimes on short notice, and ABriggs has always gotten our visas in time. Honestly, I wouldn't use another company.
Review by Natthaphum5 years ago
Briggs kept me informed, automatically throughout the process! I was impressed with the results.
Review by Kerrying5 years ago
My teenage son was traveling to India and we could not have gotten through the visa process without the assistance of ABriggs. They were wonderful and I highly recommend their services.
Review by Rhamid5 years ago
Excellent service. Rapid turnaround. Wonderful template for VISA application. Extremely efficient process
Review by Bafford5 years ago
I can't say enough about Briggs as the experience was excellent; timely and if they don't get enough documentation the first time, they not only send an email but also phone. The follow up call was also greatly appreciated. We breezed through customs and immigration in Riyadh, KSA. Thank you Briggs for making our trip most enjoyable from the "git go."
Review by Kathleeen5 years ago
I was completely happy with the service I received at Abriggs and would recommend Abriggs to my friends and family.
Review by PeterThon5 years ago
I made the mistake of going to Walgreens to have my picture made for my passport and they took the picture incorrectly! But, that was ok because I did not know that ABRIGGS could also take my picture. I thought they just did the processing, but instead they got their camera out, took my picture, processed the paperwork and off the FedEx package went. I believe I received my passports in 7 days so I was elated! We were ready for our Cruise Vacation! The personnel at ABRIGGS were very friendly and efficient! Thank YOU very much and I will HIGHLY RECOMMEND YOUR SERVICES to others!
Review by SDavis5 years ago
I’ll make sure that my friends will know about your service. Thank you very much for everything.
Review by Buyi5 years ago
A Briggs was able to get two different visas (Vietnam and China) for me on incredibly short notice. They came through perfectly. Thanks!
Review by Fitzy5 years ago
This was my first time ever applying for a visa, so I wanted to make sure that I chose an agency that not only would take my documents to the consulate, but would be helpful. I called someone at the Houston office & he was easy to talk to & patient with my questions. I emailed a woman here in the Denver office & she was just as helpful. She let me drop by her office to have her look over my papers, which made me feel better, in case anything needed to be changed or added. They processed my visa quickly & sent emails when the received the paperwork & when they were sending it back. I'm really glad I chose this agency & if I have future visa needs, I will definitely chose them again
Review by Sweetpie Martonos5 years ago
I highly recommend this service to anyone who wants or needs a passport, whether in a rush or not. Everything that was promised, was delivered. You will not be disappointed.
Review by Tupo5 years ago
couple of false starts ensued because I thought this company would actually fill out the paperwork for my visa to India. The actual Indian Embassy website is difficult to follow, and their customer service has been turned over to a horrible service that tries to get your personal information and sell you Wal-Mart coupons. I turned to Briggs in desperation. They confirmed I Still had to go back to the Indian Website myself, but upon completing my paperwork would take my passport and the application.
It's a very scary thing to put your passport in the mail! Biggs people use FedEx, and even though I had to get the address corrected, I live in a rural area with no street delivery, in the end Briggs delivered. I doubt I could have done it on my own directly through the embassy website because of the mailing address issue. i consider the money well worth spent for the peace of mind
Review by Lonicera5 years ago
Did a great job with a tricky delivery and their followup.
Review by Heef5 years ago
I was in a crunch to get my Brazilian Visa (leaving in less than a month) and A Briggs provided the fastest turnaround through their expedited service. I even received the passport faster than expected and had no issues with the visa when I arrived in Brazil.
Review by Goldswain Baboeram5 years ago
Xcellent. Helpful kind staff efficient expediting Thank you
Review by Shaylana5 years ago
My wife born a new baby while we were on vacations in US. We wanted to come back our homeland very quickly but our baby needed a passport to travel with us.
I decided to take Abriggs services and we received our order within 3 days. Me and my family was so happy and we reached our country in time.
Thank you again for Abriggs for their excellent services.