Abercrombie Reviews

Great quality clothes for the price. Yes, the can be too teen influenced, silly bagginess and ridiculously cropped stuff, but you can still find some really nice pieces. They also have the easiest fair return policy. Last, every time I had to deal with customer service they have been great. All & all, this is how you keep customers.

I booked a number on 11/27/2020. Received daily September 12,2020 but still not available 2 days later. It has been more than 2 weeks but the goods have not been delivered to customers, the transit time is too poor and for a long time. That makes customers really annoyed by not arriving on time

In the last 4 weeks I have ordered $500 dollars worth of clothes and a few of these items have been delivered used, dirty, loose threading and 1 missing item. When I called and brought that up, they told me I can't buy their clothes anymore online. Are they serious? They are out of their minds. The shirts threads are all coming loose. They are forming holes all over. Is that my fault? I will return everything and I purchased and shop at a different store... there's a lot of stores. Lol. The clothes at A&F are terrible, cheap quality and very high prices. It's not 2004 anymore... where A&F was in style. They don't even spray their clothes anymore and the clothes in store look hideous.

Absolute worst customer service I've ever experienced. Been ignored for weeks via email, disconnected on chat and hung up on by minimum wage customer service reps who don't care for their job or their customers. I've worked minimum wage customer services jobs and I've never done that. DO NOT PURCHASE FROM THEM. They don't care about their customers.

I have had positive experiences with their products and ordering online a few years, the customer service. I couldn't say is the worst, but not the best though.

Ordered online need to return return 1 item back, website stated there is a shipping cost when using their courier so I send it with a cheaper courier turns out the location of the return address is a warehouse (deliver anything there would need to pay for the warehouse fee which is even more expensive than the product ). So I get the package back and talk to A&F staff (online chat)
First staff said will wave the fee
Second staff said the first staff I spoke with will wave a "return fee" but still have to pay for the "courier fee"which there is no such thing as return fee on website.
They only have 1 retail store in the entire city.

They should know if pick other courier to send the package back will have an expensive warehouse fee and didn't even put this info on website. I am sure a lot of people could come across the same situation.

Two weeks ago I made a purchase on the Abercrombie & Fitch online store. My package was sent to the wrong address by the USPS so I was very concerned since it was not covered by insurance :( I contacted A&F about it and they gave me a full refund. I truly appreciate the great service they provided.

I buy a lot from Abercrombie.com and always had positive experiences until recently. A lot of the items I have been ordering are being shipped to me in poor condition. A couple of items were even ripped. They had clearance stickers over the prices so, I am assuming they were shipped to me from one of their retail stores and not their warehouse. Also, the items were just thrown in the black shipping bag with no plastic bag around it like usually they are shipped in. I really like Abercrombie and hope this doesn't keep happening or else I will stop buying from them online and buy in-store only. Also, they used to have superb customer service but, now it is just okay. The reps don't really seem to care much to go out of their way to make things right like they should.

Bought a shirt from the Singapore store, flew it back home and it developed 2 small holes, albeit reparable with some thrifting. Ironed it and suddenly there was a massive non-reparable hole. Didn't even wear it once. Waste of money. Found out about all its controversy and racial discrimination lawsuit after so it's about time this store needs to shut down and gtfo anyway.

I love everything I get from Abecromby.com the sizes are almost always true. The cotton is soft and I love getting my basics from Abercrombie, sweats, t shirts and dresses. Winter coats spring coats and more. These 2 jackets I actually bought on sale and I love the color, material and stitching

I feel this product is ok, but they don't pay much attention to the brand image, even the official website can't be opened

I shopped online for their polo shirts and the quality was amazing. the delivery was also fast! Very happy customer

I have used their services twice through Hollister and they have delivered both orders with good presentation and have taken care with the items and have been delivered quickly.

I love abercrombie. Ordering is easy, and the return is also so easy. I never had any problem with them. I have to admit there were several items that I bought on sale, then when I got it, it did not fit well. But, the return is so easy, that I have to give them 5 stars.

Customer service is also very helpful. The only thing is I learned to go to the store first and see what I like before ordering it online to avoid disappointment. Abercrombie employees, both online and in-store, are always very helpful. Shipping is also very reliable.

This company makes up bogus reasons not to honor their gift cards and you get stuck with useless gift cards. AVOID!

Ordered late at night on the Wednesday, order arrived on the Friday. One of my favourite brands and quite often have a sale on online :)

I'm very pleased about the quality of the men shirts.

I've been a customer of A&F since I was a kid and due to the employee attitude over the phone as well as stores I stopped shopping at some point. Now that am an adult after a long time I tried to buy couple of shirts for my cousin. A very simple order was delivered with incorrect color and size. The invoice says one thing and the actual order is different. Tried calling customer service; forget it, an horrible human being on the other side of the phone. Better have a robot. Someone need to remind the employee that your job is to serve customers. Wonder why this company didn't go bankrupt?? It will soon!!!

My body's quite wide and short, so I often fit size XS in length but more of an S in width. So far, Abercrombie is the only brand that offers button front shirt that perfectly fit me. Their other stuff (I buy mostly sweaters and heavy jackets from them) are great too, even though the design and sewing can at times be less than perfect.

I order mostly online, and they have clearance sales that drop the price of shirts to about 10-20 bucks and of sweaters and jackets to about 30 bucks. Not bad at all for the quality.

Fast shipping

Great page. You have free shipping to Greece and great discounts

I ordered a couple of shirts and jacket from abercrombie.com. I loved the color of the jacket so I was really excited at the possibility of getting it. I placed my order, put in my promo code I got after signing up for the A&F Club, and paid for it. I thought things were good since I did not get any error messages.

The following day I was notified that my order was cancelled, but they gave vague and multiple reasons why it was cancelled. I contacted their support through email and they mentioned that I had used the promo code before, and therefore the order was cancelled. I had never used the code until this order! WTH? Their solution was that I could reorder, but could not use the promo code.

I really wanted to get the jacket so I tried to reorder it as well as the shirts. The jacket and one of the shirts was no longer available. WTH again!

Once they realized there was a problem with the order, they should have tried contacting me before cancelling the order. They have my contact information. I would have paid for the jacket without the code, but they did not give me that opportunity.

Your customer support team lacks empathy. Even in their messaging, there is no offering of apologies of the fact the order had to be cancelled. Their promo code tagline "$20 off $50? Yeah, we treat our members right." is wrong. They did not offer anything to make my experience better, despite what happened. In fact, it just made me more upset.

They have wasted my time, and lost me as a customer. Beware of this company. They are cold and heartless.

Very good online store. The advantage is mainly European warehouses. We also praise post-warranty service.

They have turned the corner. Nice product, cool place to shop with fabulous service. Clothes are very well made

[email protected] is just good business marketing. Their clothes are obscenely expensive. When I see a moron wearing [email protected] outfit of any kind, I can tell you he/she wants to be associated with a certain social class and he/she stinks.