I did not use this service as much as I thought in the first year. I did not remember to cancel until almost a month after my credit card was charged....
I contacted chat support who did not refund *all* the annual fee, but most of it ($85 of a $100 charge) to account for the value of the month I was still technically able to use the service.
I thought this was quite reasonable as I had expected a fight to get my money back.
Review by JuanP1 month ago
I am a runner, but I get bored when I go to the gym to cross train. Aaptiv has completely transformed my workouts. I really love the spin classes. I don't like taking spin classes at the gym because if they're boring and I try to leave, the instructor gives me the death stare. Also, I don't need to spend an hour spinning. I'd rather spin for 1/2 hour, strength train for the other 1/2 hour. Aaptiv allows me to do that. I also love its variety of treadmill and outdoor running workouts. It's like having Orange Theory at your fingertips for a fraction of the price. I do wish their strength training had videos to see the moves. Some have demo videos, others don't. Regarding someone saying it's fraudulent...I didn't sign up through iTunes. I signed up by going to the website and using a discount code. By doing it that way and then downloading the app, it's not a part of your subscriptions and won't automatically renew. This is my second year using Aaptiv.
Review by Lurent VoCuu1 month ago
I had read the reviews about customers having troube getting a refund after a free trial but decided to try it anyways - well the reviews were right. I had it for 4 days and decided to not sign up but am being charged for a year. So far the customer service is still telling me that they will charge me. Very very disappointed.
Review by Fulco3 months ago
Total scam!!! Unsubscribed 12 months ago and they just charged $153.98 for nothing!! Do not get this app or try free trial
Review by Afidah Tallowin3 months ago
I don't know how to do most exercises, so I really like being able to see how it's done. You only hear the workouts with this app. I joined the trial to do the maternity program workouts...but in second trimester things like crunches (lying on back is a big no no) and walking lunges (relaxin hormones can cause injury to joints doing these) ... I'm afraid these workouts aren't really geared toward safe pregnancy workouts. Definitely not worth paying $100 a year for.
Review by AndyKazie3 months ago
At times, I prefer the audio workout rather than the video style. Aaptiv and Audible apps are working together is another perk.
I've had the aaptiv app for two years now and don't use it as much as I should. It's my go-to when I travel and my go-to when I can't sleep, I turn on one of the mediations. Please continue to add new types of workouts as this crowd gets bored very easily. I'm not loving the 'coach'...typically bypass it and go to either the category or a collection. I appreciate the '# days of streak' - this is motivating. The fitness trainers are 100% motivating. Highly recommend this as a fitness option. Keeping the app costs to approx $100 is reasonable and competitive.
Review by DTurnpenny3 months ago
Fraudulent company. I did not try the product so cannot comment but have been charges £81 although automatically cancel when trying a free subscription. Based on other reviews, I would say the company does this deliberately.
Review by Gyla Wyble3 months ago
I used to use this app over a year ago. It was great but I got too busy with work and my martial arts classes and a personal trainer, so I cancelled. I'm pretty sure they recently had a computer glitch because I was suddenly charged $99 out of the blue-- but their customer service was great and I got a refund within 24 hours. I was so pleased with the workouts and the music (and I had back surgery 4 months ago so I quit martial arts) that I decided to sign up again and now I'm going to do the "first 5k" program they offer.
Review by Bafford3 months ago
The offerings have been reduced and the prices go up and autorenew is a scam. I cancelled and keep getting charged.
Review by Ansem Mangey4 months ago
Good app with decent product, but I didn’t realize it was $100 renewal. Got charged with no notification, but I contacted customer support and they were able to give me $85 back, so it was better than nothing. Can’t get mad at customer support, but Desirae helped me get some money back.
Review by JTomlinson4 months ago
I loved it at first. Now they have introduced the "coach" feature. It assume that you will do the same type of workout every week on certain days. If, for example, you do weight lifting on a Tuesday but coach thinks you should be doing cardio, then your workout isn't counted. Perhaps one week you run on a Monday and the next you run on a Tuesday. There's no flexibility. Reminder messages keep popping up, telling you that there's still time for you to do "workout" today. They should make this feature optional, but unfortunately one cannot disable it.
Review by DeadHead4 months ago
Same thing happened to me. Cancelled last year and today they billed me $99. Will not refund me saying I needed to reach out before they renewed. There was no notice of renewal and since I was told it got cancelled last year was not expecting this. DO NOT USE THIS APP.
Review by TMCalabrese4 months ago
A very sketchy company. Don't give them your credit card info because they will find a way to rip you off. I signed up for a subscription, but later cancelled it and deleted the app. It has been a year since then and I have just gotten charged $99. I've been contacting them but the best they will offer is a refund of $50. I bet that there are many people who thought that they cancelled their membership, however are still getting charged. People who don't checking their bank statements regularly are definitely being taken advantage of. This company makes their money off of scamming people.
Review by Amerigo4 months ago
The deleted a bunch of content, including the only reason I signed up. Their customer service department refused to issue a refund (only two months in to an annual subscription). I didn’t have the option to pay monthly... and so I should have been able to maintain functionality that I paid for with an annual lock in. It was actually great while it lasted. Shame they are more scammers than service providers.
Review by Tarlesha Spider4 months ago
Used to be good, it’s not anymore. They removed heaps of content and don’t respond to qns about it
Review by Tahibur4 months ago
I tried out this app did not use it for at least 10+ months, and received no indicator that a yearly subscription charge was coming... I tried to indicate that I did not authorize the purchase, but apparently that is not a reason for a refund. If you stand by your product, you should be able to make sure that your customers are willing participants instead of somehow trapped by the trial membership conditions that you set up. I tried it, it didn't work for me and I deleted this off my phone. Be very careful as you could get roped into paying $125 bucks for something you do not want.
Review by Santhanpillai4 months ago
This company is such a sham. They "generously" give away a lot of "free" trials of 30 days. What they don't intentionally make clear at all - it is buried way in the terms - is if you don't cancel within your 30 days they will charge you an exorbitant fee of $99 for I am not even sure what. They let me "cancel" when I should have been alerted to the fact that I had already paid. When I reached out to be refunded, I was told they won't do that, but I could have 50% off the monthly fee of $14.99. If that is the monthly fee, why was I charged $99?? Shady and misleading all around. Stay way from this company. They don't care about your fitness, only tricking people out of their money.
Review by Cedarwood5 months ago
This is a complete scam. I’ve never used the service nor do I have an account I can access. They’ve charged me $99 for a service I can’t use and furthermore will not confirm that they have removed my information. I’m surprised there is no existing class action lawsuit. Please carefully read customer comments before you download anything.
Review by Kahlen5 months ago
Aaptiv's Auto-Renewal Feels Like a Scam
They have a $99 per year subscription and are banking on a huge chunk of their users forgetting they are signed up. They will not remind you about your upcoming subscription renewal, nor will they refund the money. If you look at their own customer service page through the app, you'll see it's littered with related complaints. Not worth the membership and extremely disappointing. Trust score is as low as I can offer.
Review by Ning Mellicent5 months ago
Used to be a great company until they got in a bad financial situation, did a bait and switch, fired all the good trainers, and gutted the good programming. Stay away!!!
If you don’t believe me, search the App Store reviews by most recent.
Review by Talsia5 months ago
DO NOT BUY THIS APP OR FALL FOR THEIR "FREE TRIAL." They will find a way to take your money and charge your account. I signed up for their seven-day free trial and was billed on day 5. On their FAQ page, they admit that you must cancel 48 hours in advance (meaning it's actually only a five-day free trial), or you'll be charged. This is fraud and unethical. I have called and emailed. No response.
Review by WendyG6 months ago
Aaptiv and its "cancel anytime" policy is a complete scam. A family member shared a free trial with me; like most subscription services you need to put in card information. I knew I had to cancel my membership by the end of the trial to avoid getting charged and I did so. I was still charged $99 for an annual membership on the day of the renewal period. After reading about the policy, I found in small font,"cancel anytime at least 48 hours before your renewal period"... I contacted support who said they could do nothing about it and would not give refunds. How is this a "cancel anytime" policy??? So stupid.
They also make it hard to cancel your subscription... funny how they make it so easy to sign up for a trial on an app but to cancel you have to go through hoops.
I've contacted my bank and will fight to make sure I get my money back.
Review by Otsken6 months ago
The app is fantastic. I absolutely loved the free trial and will definitely be signing up for a full subscription. Go for it, you won't regret it :)
Review by LorraineAnn6 months ago
This company went from great to terrible. I love the idea this company had- basically its personal training thru sound and awesome music. However over the past month they let go of top trainers and top music. Then last couple weeks removed tons of the programs I participated in. Just over it.
Review by JPotter6 months ago
Great app for motivation with gym and running workouts. I gave it 3* because I really wish they had more barre and Pilates inspired workouts as those are my favorite go to quick fix workouts to tone up.