Kinda late on my review here since it's been a year that I decided to go with AAG reverse mortgage program. Things where looking pretty bleak suffering a death in the family put me in a position where it was either sell the home I've lived in for over 30 years or lose it to the bank. Luckily after what seems like a tumultuous 3 months of trying to get the process while being under the gun by the bank. The staff at AAG worked methodically to get everything in order. Grateful, humbled and happy to finally put such a dark time behind me.
Review by LeSuTu3 months ago
Our agent, Michael McDonald was SO helpful and friendly when we applied for our loan.
During the process he asked us to send him our family trust; they needed to see it. He promised to mail it back to us promptly.This is the only copy we have Our loan was approved more than two months ago, and so far no trust has been sent to us. We have called and left messages repeatedly, but no call back. We have called other people at AAG who have promised to check ,so far no call back again. Beware people!!!!!! Once they are done with you, they are DONE.
Review by ElyPhilly3 months ago
yet another company that pays spammers to send their un wanted junk-mail. we all hate spam !!!! they are desperate !!! fight back against spam !! never do business with a company that pays spammers. just think what they will do with your vital info. I called them and asked why I am getting spam ads daily..... was told they are not responsible for 3rd party spam, I asked if you are paying them or are they doing it just to be nice ?? was hung up on.
Review by Michaelette3 months ago
AAG why is very cooperative made everything I could understand when I did have a question they answered it within 24 hours could not be happier
Review by Vasenthi Titianu4 months ago
Don’t EVER deal with this company!! I have a mortgage with them and the claim department is the absolute worse department EVER. I had roof damage went through insurance no problem. Roofer no,problem. This company however has received the money from my insurance company and first you can NEVER get anyone to answer the phone. Second they constantly give you the run around at customer service and still my roofers have finished my roof and not been paid. They promise to call you back but it never happens. Dealing with this company has been the worst decision I ever made!!!
Review by Arpoika Derrow5 months ago
My agent was Reggie Camacho. I decided on a reverse mortgage as my income was not enough to qualify for a regular mortgage.
I explained to Mr. Camacho that my situation was not at all typical, as I did not live in a subdivision. I explained that I have 83 acres a house AND a mobile home on the property. I also explained that the mobile home was not used for a dwelling, but only for storage of my business items.
Further I explained that I am self employed and that my tax returns were therefor not typical either.
Mr. Camacho indicated that "we" could still obtain a revers mortgage.
As soon as Mr. Camacho ran into a little resistance from his "superiors", he was no longer interested in "helping" me out. Or as he said "I only get paid if the loan goes thru".
If Mr Camacho was not sure the loan would go thru he was done working with me. He did not show up for our appointment to finalize the loan and he even failed to cancel the appointment.
I am completely disappointed with AAG Mortgage if this is the quality of their representatives!
Eric J Thompson
AAG Loan # 9699995
Review by TheGoldGamer Jahn6 months ago
I called this company on May 12, 2019, and told them I wished to speak with a reverse mortgage specialist. The woman took down all my info (about a 20 minute phone conversation) and assured me that a specialist would phone me TODAY between 8:30 AM and 9:00 AM to continue the application process. NO ONE has bothered to call me or honor the phone interview. It is now late afternoon. Folks....if you want a good experience getting a reverse mortgage, don't bother with this company. Go elsewhere where you will be treated as a valued customer.
Review by Bodruzzaman7 months ago
I can't thank AAG enough for the fast and hard work they did to make sure myself and my family were going to be financially stable. Briana Perez and Michael Colbrn were wonderful in expediting the procedures as quickly as possible. Now we have the peace of mind and no further fear or anxiety about the future and our wellbeing. Like I said, I cannot thank you all enough and we will be eternally grateful. I would recommend AAG to anyone and everyone I know. Thanks again and God bless you all for the outstanding work you do.
Review by Cilusse8 months ago
Always kept me informed of the progress - called every Friday to make sure I was up to date. Luis Flores was fantastic.
Review by Poczta8 months ago
got all my info. let me pay for $120 for a debt class. then never called me back
Review by Choeung8 months ago
I am a recent client of AAG Mortgage. The Loan Officer, Brian Dunn. who handled my Reverse Mortgage was very supportive throughout the development of the loan process. He was consistent in offering explanations needed to ensure a good understanding as various portons of the loan were addressed. A full picture of the development of a real estate loan can become difficult at my age of 90 years. I did very much appreciate the assistance to better understanding and arrived at a successful conclusion. I would recommend AAG to others looking for a quality lending organization
Review by Rategang Sewa9 months ago
From the very first phone call to the last, everyone was wonderful, helpful and kind. Stacy was absolutely the best.
Review by Jagniatkowski9 months ago
I have had a wonderful experience with the people involved it was a pleasure
Review by Skyheart9 months ago
In early August, I was talking to Finance of America (FOA) as well as with AAG about a jumbo reverse mortgage. I wanted to have the loan process complete before a scheduled European trip on Oct. 2, almost two months away. FOA told me that they could easily complete the process in that time frame, and AAG said they would make every effort to meet that time frame. In my discussions with both companies, FOA informed me that the loan would be assigned to a third party after completion. AAG told them they would not assign the loan, so I decided to go with AAG. Right after the loan was completed, I received a letter that the loan was transferred to FOA who then assigned the loan to Celink. FOA advised me this would happen, but instead I believed AAG. Now, I know that AAG was not entirely upfront with me on this matter.
Also, in spite of the efforts of Marcus, my AAG salesperson, AAG was not able to complete the process before I left for Europe on Oct. 2. Carmen, my AAG loan officer was almost impossible to reach. I only talked to her once in spite of leaving messages and sending her emails. She did not seem to be too concerned about completing the process in the stated time frame. I signed the papers with AAG on Aug. 23, closed the loan on Oct. 17, and AAG assigned the loan to FOA on Oct. 31. In the end, I would recommend FOA over AAG.
Review by Nottsyossarian9 months ago
The entire experience was excellent and my loan adviser, Rene, worked very hard to assist in all aspects of the process. He always took the time to explain each of the steps involved and was empathetic and supportive throughout the process.
Review by MNjeri Bagordo9 months ago
FROM THE START TO END THIS HAS BEEN A GOOD EXPERIENCE.EVERY STEP OF THE WAY WAS TALKED ABOUT QUESTION ASKED ANSWER GIVING. THE FACE TO FACE IS THE BEST PART YOU TALK OVER THE PHONE JUST DOES NOT WORK FOR ME ,I TRIED AND I COULD NOT GET THE LOAN DONE.IF I WAS TO DO THIS AGAIN I WOULD DO THIS THE SAME WAY. THANKS AAG MORTAGE BOB
Review by Bafford9 months ago
All our questions were addressed in an honest and straightforward way. The people we worked with were honest and professional. We are pleased with our decision to take a reverse mortgage.
Review by Bilbon9 months ago
I was fortunate to talk to Mark Andren re my reverse mortgage. He was competent, courteous and so very patient with all my questions and concerns. I never felt like I was calling too often or asking too many questions. Very impressed with this level of customer service! Esoecially about a decision of this magnitude. Mark gets 5 plus stars!
Review by Chaemun9 months ago
Be aware of this if your home needs a new roof due to hail damage. Upon completion and to release held funds, you must pay $175.00 for a final inspection. I assumed it would be a "real" inspection. The inspector showed up and took pictures with his iPhone for 7 minutes, then drove off. If I assume he invested 15 minutes that's an hourly rate of $700.00 an hour!! Got the same ole story that is their policy. I feel they have me over the barrel cause they are holding 50% of my insurance payment, that I need to pay the contractor.
A returned phone call placed with voicemail 12-12-18
12-14-18 - no response from AAG, must not be too important to them.
12-17-18 - no response from AAG to the return call & voice mail message. They are kind of making my point.
Review by BRardin Mutengwa9 months ago
Our AAG agent, Kyle Urfer, represented your company and products with clarity without pressure. He, and his team, worked us through a number of challenges unique to our personal situation. We had not a single issue with the process and are currently enjoying the benefits of our Reverse Mortgage. A special shout-out to Kyle. His personal attention was Superior by any measurement.
Review by OneSub10 months ago
I contacted AAG based on the reviews of their professionalism. I spoke to one of the representatives initially and set up a time and date that both my husband and I could speak to him.
After our conference, we were told that he would get back to us. When he did not, I called and left a message. He did return my call and indicated that he had been out of the office, but, would contact us shortly. We waited two (2) days, but no call. I called and left another message -but still no reply. I finally called and left two (2) messages, the first time his answering machine said he was on the phone, the next time it said he as at home.
I am not sure what constitutes professionalism, I am pretty sure this lack of response is not it. Even if we did not qualify for a reverse mortgage, common curtesy would dictate a call back. In my last message, I informed him that he would not be hearing from us again.
Review by Becirbasic10 months ago
Easy process. Everyone very helpful.
Review by Orza10 months ago
Great service, lots of help when needed, would do it again if necessary.
Review by Friznizzle10 months ago
My experience was as good as we expected. I would recommend to anyone. Cory was pleasant and easy to communicate with.