Despite, I have already made a complaint and received an email with less than 18 words context and casual apology without any explanation about my terrible customer service experience. I still think that I should let you all know what the problem was.
I bought a pair of floor lamps from Lauritz and used JH Transport for the delivery service to London as this independent courier company was recommended by Lauritz, which you can find the delivery cost directly from Lauritz's website.
I first approached JH Transport directly for a quote even though I knew the delivery cost on Lauritz’s website was 368.58 Euros as the price quoted by Lauritz did not mention details such as insurance, packaging etc. Later, I received an automated email with a quotation stating 6500 DKK (873.70 Euros) excluding packaging and insurance for the same items. Seriously?
I contacted JH Transport again to find out why the prices are such a huge difference. Later, I received an email from a person called Karsten Bonde Nielsenfrom from JH transport saying that the price from Lauritz was wrong. I was confused and did not know what to do. I waited for over 10 days and decided to order the transport via Laurtiz’s website delivery by JH Transport before I started getting charged for the storage fee. It ended up only costing me 368.58 Euros. Strange!!!
I had waited for approximately 3-4 weeks and finally I was told that the lamps will be delivered to my house the next day. Unfortunately, I had an extremely unpleasant experience with the delivery man. I had no idea how JH Transport managed to get my home address in a wrong order on the delivery note when I clearly gave the right address when I booked for the service. The delivery man called me a few times and asked me to look for him. I walked to meet with him where he thought the delivery address was. He then refused my offer to show him to the right address which was only 2 minutes away to drive. I could not physically carry the floor lamps at the same time as they are tall, heavy and fragile. He also bluntly and strongly answered that he will be taking the items back to Denmark if I do not carry them before he got into his truck and drove away. I was upset, panicked, devastated and shocked by his reaction as I kept telling him that I did not provide the wrong delivery address. I even showed him the transport booking confirmation email with the correct address.
I do not know what made him change his mind but the lamps are in my house now, which I am relieved and grateful for.
I told him that I will make a complaint about this to the head office. He replied aggressively “I am the owner of the company!” He then made a phone call and spoke in Danish and told me that I have been banned from using JH Transport! The concierge of my house can be my witness.
To JH Transport customer service, I do not deserve to be treated like that as a customer. Especially, blaming me for something that I did not do.
My customer number is 191990 and I look forward to hearing from you soon.
Review by DuFFz5 years ago
I have only good things to say about JH transport. We hired them to ship just over 1200 Kgs of furniture and other articles from Sweden to Canada. Some of the items were antiques and required special treatment. From the very beginning the communication was excellent and timely. The driver who picked up our goods spend was extremely careful and thoughtful, taking great care to wrap the more delicate items and even made custom cardboard covers for our dining room chairs. Upon arrival in Toronto, we were impressed with the solid construction of the wooden containers and not one item was damaged during transport, despite the less that professional service provided by the trucking company on the Canadian side! We will definately use their services again should we need to moving something from Sweden to Canada.
Review by Yacomell5 years ago
Behandlingen med afhentning, information og høflighed i top,, men jeg finder dog at prisen var i overkanten, for at sige det mildt.
JH Transport ApS is rated 3.0 based on
Trust Mamma Reviews
Our reviews are aggregated from multiple sources to give you the best overview about 43735555.dk.