Review by bad quality and bad warranty7 months ago
I have bought 3 of their packs of varying styles. All of them had the zippers break within the first week to 1 month of use. Initially with the first 2 packs the company sent a replacement with proof of purchase and photos of the problem. However, they have changed their lifetime warranty policy. Now they make you ship the pack to them to fix it and expect me (you) to pay for the shipping.
This is what they said "With our new warranty process we ask that you ship the defected bag back to us so we can repair your zipper...........We ask that you pay for shipping costs to send it back to us. Please make sure you send us a tracking number for the return. We will pay the shipping to have your replacement sent out to you."
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8427 S Old Bingham Highway Ste A