Most of the time, their staff members were unable to guide me on product ingredients. They were just interested in selling high margin products, not customer satisfaction. Avoid!!!
Review by Lilianny1 year ago
Overall, I am a big fan of 100%Pure makeup products but it has become so expensive over the years and they dont have many deals or coupons either as they used to! Who can afford $30 for lipstick and forget the skin care, which I dont bother because they charge so much for tiny amount of face oil, which can buy somewhere else even the organic ones for a lot cheaper!
About 8-6 years ago, I used to constantly shop 100% Pure but now it has become so expensive, I buy their makeup only now and that too rarely because makeup lasts longer and I dont wear much either but their prices are so horrendous!
And, as far customer service, whoever Suzie Wang has hired, they are the worst, they always had rude customer service before too but I had the worst experience where my order was stuck in transit, wasnt moving , I waited 20 days and I asked one of the reps, apparently she was a manager too if they can find out where my order was and call USPS, she blatantly told me "you have to call them yourself." She was so rude and aggressive and then I spoke with another manager, she was even aggressive than the other one, telling me "we wont make it right, your behavior is unacceptable...." Just something to the effect, just in a very berating tone, I had to get Suzie Wang-founder of 100Percet Pure to help get refund, find a solution, etc! I was so traumatized by the whole experience, these so called "managers" were sociopaths, the way spoke to me! It has been a year and only bought from them once more, only 2 products which set me back $60! Just so expensive and I like their shampoo/conditioner as well but no where I can afford to spend over $20 a shampoo bottle which only lasts me about a month, just so expensive!
I just wish, their prices werent such crazy, I actually would shop often and if they hired better/courteous employees.
Review by Rhachell2 years ago
I accepted a friend referral to try a product - I'm always on the lookout for new lotions, as I'm a bit of a junkie - and they returned with an order cancellation! Then they continue to send me emails wanting my business! This company will try to scam you into business with then and they don't honor promises, so my recommendation is to steer clear of this scamming company. I don't want their excuses, I was an intended true customer, so now they can shove it, I'm moving along to a company that actually LIKES new customers.
Review by Coastside3 years ago
I love everything this company stands for and their products! Just wish they had free shipping or atleast quicker shipping.
Review by Ailsa4 years ago
I do not know why vendors think they have a right to send unsolicited spam emails to people just because someone buys something from them. I have asked them a dozen times to stop, they keep on, sometimes twice a day. I am positive I did not check the "send me marketing emails" when I order. Customer service person, Steph,, needs customer service training, needs to be taught that when the customer is speaking she should not talk over them, she needs to learn that when the customer is speaking, she needs to stop speaking and listen. Shampoo/conditioner is decent.
Review by Mlouder8 years ago
I've been very pleased with their customer service and products so far.
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