We collate all the best reviews from around the Internet so you can view them in one place
Review by Kelly Blackmore8 months ago
Brilliant service
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Review by Steve lurton8 months ago
Excellent product and delivery as promised
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Review by Costin Dinca8 months ago
NO customer service at all!
Ordered two sun loungers that arrived both broken inside the box, I presume for being wrongly folded when packaged. Anyway contacted them to claim return and refund for my £225.oo. CUSTOMER SERVICE totally absent.
Phones are suspended, chat too. Emails do no show a receipt of your complaint. And I had NO answers on the return form filled on their website.
This is one of the biggest scam I have ever had in my life. Their website looks good, and make you feel confident but don't let you lured by this. They are scammers and customer service is a term that is NOT acknowledged by this company. If you take your chance to purchase anything from this website you have to be very lucky and receive your item in time and functional as after sales customer service is TOTALLY ABSENT! Avoid at any cost!
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Review by Sarah Jane Wilcox8 months ago
I ordered with this company at the end of May and it’s still listed as processing despite the fact they’ve taken almost £100 for the goods!!! I tried to contact them with no response and now I cannot even login to the site!!! Avoid this company at all costs!!!!! I will be reporting them to trading standards - they have effectively stolen my money!!!!!!
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Review by KDevine8 months ago
After reading reviews I was unsure if I should order. I ordered the table and two chairs and also an additional two chairs. My order arrived a day early and I am more then pleased with the quality of the product and they look exactly like in the pictures. I would definitely purchase from this company again.
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Review by Gran from Guildford8 months ago
Really pleased with this item. Perfect fit, good colour, good price and quick delivery. Would use again and recommend.
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Review by A Stevens8 months ago
Great service and product
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Review by Bryn and brook Whitmer8 months ago
I purchased 2 teak wood sinks for my bathroom, both have cracked within 1 month. I messaged company to replace them. I asked for them to send 2 new sinks and i would swap out for mine and put in those boxes and return them. There reply is i have to at least take my existing sinks to a shipment center first to show them in transport, then they would send me 2 new ones. This is in a bathroom and i need a working sink unt new ones come. They have my credit card no. If they are scared i wont return the defective ones, there customer service sucks. Stay with a local company that stands behind there products, they do not care about customer service
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Review by Anna Harris8 months ago
Great product, price and service.
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Review by Michelle Donaldson8 months ago
Very satisfied with my purchase well worth the money really happy with it. Plus didn’t have to wait long for it to arrive.
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Review by Brenda Dean8 months ago
Very good service quick delivery will recommend
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Review by Bradley Maunder8 months ago
Poor customer service. Avoid
Bought a bbq via mano mano and price subsequently went up by £20. Asked seller if they would part refund (since I could have returned the old one and bought a new one at lower price). But they refused. Have had similar issues with other companies (e.g. Amazon and they have refunded with no issues) Would not recommend and will not use again.
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Review by NuFavours8 months ago
Amazing service and products are unique ! Prices are excellent too!! I will definitely be back again.
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Review by Coco Blooms8 months ago
Poor service. Item not delivered Yodel don’t know what they are doing, can’t contact this company except email! A refund will be coming shortly unless this is sorted.
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Review by Brenda8 months ago
Terrible,ordered a pergola style arch with planters for the garden waited 2 weeks before I heard it was shipped and another 5 days before delivery but only the planters arrived ,delivery driver guessed a second package would follow in a few days and sure enough I received another email from Vidaxl to say second package was ready for shipment after 5 more days I chased package and eventually got a reply to say item was out of stock and order was cancelled and I was to send back the planters before receiving my money back, further emails resulted in them arranging a courier to collect the part shipment from me but I still await a refund. Item is still available to purchase on their website, in stock with delivery in 5 days however it is nearly twice the price so maybe thats why they never wanted to sell it to me.
Will never go near this lot again!
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Review by Pauline Spencer9 months ago
I ordered a webcam from this company last week. i paid and then received two emails telling me the order was cancelled. so I wrote and asked them to pay the funds back into my bank account. i then went online and purchased one from another company. shortly after I received an email from vidcXL telling me the item had now been shipped. I wrote to them and demanded a refund, but they replied saying that the item had been ordered through one of their suppliers (the Bargain Shop UK) and that I should contact this other company for a refund.
My contract is with vidaXL, I paid through their online payment portal, all emails came from them and the order was placed by them. if I don't get my money refunded I will do everything in my power to take legal action against them.
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Review by Richard9 months ago
Avoid this company at all costs. I received a faulty spin bike, sent several messages on all platforms and no reply.
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Review by Nina9 months ago
Ordered two sunbeds. Both broken. I cannot get through to customer services. Very frustrating.
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Review by Sarah Williams9 months ago
avoid this company at all costs .. i ordered the rattan lounge set almost £500.00
when this item finally arrived half of it was missing .. 2 weeks later i still can not contact anyone and i am left with a garden set that i can not use
no email address no phone number .. you can only send messages through your account and all you get make is the automated email reply
do not use
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Review by MR S KIRK9 months ago
Quite an expensive item and bit concerned re quality etc.
Arrived quickly & exactly what I need, looks quality.
Defo purchase again from Vidal
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Review by Omara Morote Cassinelli9 months ago
Great item. Already looking at your page to get other couple of things. Great delivery time as well.
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Review by CollectPlus Customer9 months ago
No complaints. Excellent product. Delivery did take longer than expected but due to the current circumstances with COVID-19.
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Review by Hums9 months ago
PLEASE DO NOT ORDER FROM THIS SITE. THEY WON'T RESPOND TO YOUR EMAILS.i wanted to return the pine swings I contacted them on numerous occasions got not response.
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Review by Sabrina Cadman9 months ago
I purchased an outdoor dining set on the 8.4.2020... Was promised 5 working days delivery with the covid 19 situation I knew I'd wait a little longer.
But only recieved 1 package on the 20.4.20 no tracking info for the other 3 shipments and still no complete set today (1.5.20)
After various emails they have told me they found other 2 parcels and I asked them to send them. Haven't arrived so asked for refund they tell me I need to return chairs but I'd already unpacked them due to the promise the others were on its way. Terrible customer service and communication between various sales reps don't buy from this company otherwise you will be out of pocket!
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Review by Very Dissapointed Customer9 months ago
Avoid Avoid Avoid Avoid!!!!!!!!
I do not usually write reviews but wanted to warn others out there so they do not experience the same dire service. They have withdrawn multiple £100's of pound from my account and failed to provide any confirmation or access to my order. For over two weeks now they have been ignoring all contacts. I appreciate with Covid-19 it's a difficult situation but this company is an absolute shambles.
