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Review by Lakes Gardeners Kent3 months ago
This is the most incompetent company I've ever dealt with.
We are Trade customers operating a LTD company we ordered Three pallets of porcelain now 4 days late and I have spoken to four different advisors, one manager and an assistant customer services manager and here's what I was told everyday.
Day 1 overdue Were very sorry its at your local hub and will be delivered am the following day. It didn't arrive.
Day 2 were sorry we don't know where it is as we don't track our orders (lies) they use nexus and can track consignments. Spoke with the manager he guaranteed it was being collect by a separate courier and would be with me the following day.
Day 3 still no delivery as surprisingly it hadn't actually left l Leicester hub and that's clearly no place near Kent but would be with us the following day.
Every time I called them as they are just to lazy to call there customer back and inform them on what's going on.
We still haven't received our order so the saga continues.
But according to one advisor "that's just how it is its only £1300.00 worth of an order"
I would NOT recommend you use this company in fact I would suggest you keep as far away from them as you possibly can there are seriously incompetent and couldn't care less
Review by Sara1 year ago
I had the worst experience ordering from Tile Mountain. Can't believe how terrible their service is. They were supposed to deliver on Friday. I had to stay home and wait for whole day, I even called them in the afternoon, they said they'll deliver today and still they didn't deliver. Saturday I called them again, they said they can only deliver earliest on Tuesday Morning!!!!! Tuesday with so much trouble at work I again stayed home waiting, and again they didn't deliver. I called them in the afternoon, was on hold for a long time, they said I just need to wait a bit more. They didn't deliver on Tuesday again! Finally on Wednesday around 5pm they delivered the tiles, and guess where they left such a heave package! 500m away from my house in front someone else house. I begged him to bring it at least in front of my garage but the driver threaten me that he will take the package back! Imagine all this time how much trouble I also caused my bathroom fitter for messing up his schedule. Will never order from this company and won't recommend them to anyone.
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