Snow And Rock Reviews

Bought Kjus freelight jaket (worth ever peny) which is excellent quality extremely happy with service and expensive but worth it as well as several other items at more of an average price scale though equally satisfied just thought a shout out for Kjus was deserved. System was smooth long term Klarna pay option a bonus and rapid delivery with excellent service from Yodel. Good top end brand selection as well as some more bugget friendly but good all round experience. Thank you for the quality brands selection, service and price.

SNOWANDROCK Manchester
Fantastic helpful knowledgable
i went in with Volkl racetigers used skis for advice and Elliot was the best ,he explained all i needed to know and more .
five star rating
highly recommend .

Port Solent branch provide outstanding service and advice.
Some items weren’t available in store but were ordered for me with delivery arranged to my home free of charge.
Always enjoy going there.
Quality products too.

Friendly staff and nice shop layout with good product range.

Great customer service took there time to understand my needs

Slow delivery

DO NOT USE ONLINE RETURNS.
I had to return goods due to not fitting and had to pay £4.60 using collect+ via snow and rock website. Somewhere along the way my parcel has gone missing and Snow and Rock are refusing any liability and won’t help me in getting any of my money back.
£130 worth of clothing gone missing and the insult of the £4.60 I had to pay for this service.

ordered good than have a delivery date to be told on that date the good would be late
No new date for delivery
No one answers the phone when they say they are open
Send emails no response

There’s a trade off here...
I’ve shopped with Snow and Rock many times, in store and online. The product range is good and the prices are competitive (when in sale, don’t go near full price items). They are however, the SLOWEST company for online delivery in the whole of internet land. It’s like they have to put the jacket on a bus from a shop in Manchester, to send it to an NDC in Swindon to then send it to the customer. Over two weeks delivery time frame for a hat and a jacket. It’s a joke. Come on Cotswold Outdoor, because that’s who this is, get your act together.

I shopped many years ago from Snow&Rock and I remember it was an overall pleasant shopping experience.
I've been looking for a specific Snowboard model, at specific size, and Snow&Rock was the only shop to offer it with reasonable shipping outside the UK.
Once again the shopping experience was great, and will have Snow&Rock high in my preference list for any future purchases

Really good products at reasonable prices.

I ordered a bike via the cycle to work scheme. It was due in the Bristol store a few days later. 2 weeks later I was told that it had arrived at the Bristol Store but there was no mechanic available to check it etc. They asked me if there was an alternative store to send it to. I requested Exeter, which they said they would do.

Still waiting a week later, I contacted customer services. They said they would now send it to my home address, which I was happy with as i just wanted to get hold of the bike. An hour later, I was suddenly told the bike is no longer available (I doubt the sincerity of this or the bike was never available in the first place).

So I waited almost a month for nothing. People in the store and online were polite but the actual service was terrible. They sound very disorganised and I will be avoiding in the future and sad to say I'll be advising anyone to avoid using them if asked.

This was initially ordered via cycle surgery but all the logistics and customer service was through Snow and Rock hence reviewing them.

Very frustrating experience. My search for a bike continues.....

I received a damaged snowboard and the customer service continues to be terrible. The discount offered was insulting or for the board to be collected and assessed - no offer of immediate replacement, or full refund or a considered discount to reflect the damage, hassle and lack of customer care. I have a ski trip in 2 weeks and will never be using snow and rock again. Avoid

As great as it gets for first time shopping with Snow + Rock. Ordered an Arc'teryx gore tex coat as it was the cheapest around and delivery arrived next day on a Saturday, ahead of the delivery estimate which was brilliant. Well packaged and as described. Happy with the purchase.

Hugh, from Newcastle is the one. Helped me pick the right goggles for my snowy adventures and was very knowledgeable. Will be back for a rucksack in the future.

Aye cheers X

Excellent service from Bear @ Chertsey shop. Needed ski boots for my teens, and this was their first experience of buying rather than being rushed through the French rental process. In all, we spent nearly two and a half hours on the process of measuring, fitting, adjusting. Time extremely well spent; nothing was too much trouble for Bear who built an immediate rapport with the ‘kids’ and kept them engaged and informed throughout the process. Net result: very happy customers. Even as adults who have been through this process a few times, my wife and I learnt a lot about the mechanics of ski boots and feet in general. Thank you :)

Bought a Ski jacket online which was on sale and I felt that it was really good quality as compared with the likes of Mountain Warehouse and Decathlon. I also get the impression that the 'before sale' prices quoted on the website are much more realistic as compared with their competitors, especially SportPursuit where almost everything seems to be inflated and then discounted down substantially.

Horrible service at the Kensington store which has prompted me to write a review. Sold me faulty product and passed me to 4 different people who were equally useless. Won’t replace the item after being used barely once. You can find a much better selection online much cheaper and the whole point of shopping in a brick and mortar shop is for the service which this store is totally lacking. I can see why the company is not doing well with it sales. I will NEVER shop here ever again!

Happy they price match I saved some money

Excellent service in the Leeds store- Ollie was great, understood my brief and budget and a couple of hours later I’m the owner of some new ski boots - price matched online and custom fitted.

He’s a credit to the business and is definitely recommend Snow and Rock to others and already have.

Dublin store, ski equipment: excellent service and super knowledgeable staff!

Very good shopping experience, as usual. I went in to buy an avalanche pack but wasn't 100% sure on what I needed. Gav was super helpful. Helped me find the right one for me and gave me some really good advice to go with it. Also honoured a sizable price match and invited me to come back to go through its use once it was fully charged. Their boot fitting service is excellent as well, having used that on a couple of occasions in the past.

Very helpful and friendly staff. Also very knowledgeable about the product and ski boot fitting process

great choice and prompt service Next day delivery as promised

Quality great service great price totally happy customer