Segwayfun Reviews

I ordered a hoverboard with hoverkart bundle attachment on 23/11/20 for my sons birthday. The delivery was delayed and the kart part did not arrive until 18/12/20, after his birthday.
The charger for the kart did not work.
The kart itself did not have the required holes in it to allow it to be assembled and the poles are too close together so that the required clips cannot be attached making the entire product completely unusable.
Customer services to do answer the phone and only selectively reply to some of the faults listed.

Totally different colour hoverboard and standard cart received should of been off-road cart and black hummer board delivered very late and last minute prior to Christmas so had to give as Christmas present as was expecting it they offered to refund if items returned expecting me to take it off my child where they should really send the correct items that I ordered will never use these again

I brought it for my 8yr old daughter for Christmas and she loves it, doesn’t take long to charge and has very good battery life

Got this with the go cart part for my 8 year old for Christmas he said its the best present santa bought him. Reliable company delivery was fast will definitely be buying from segway again

Sent me a different charger to what they advertised to be told they only sell one charger to then be told they would send me another charger which I never received . There customer service is awful

Excellent scooter and delivery was next day. Really happy customer

Terrible company. Board came in a box that was battered. The board itself had signs of previous use with the battery cover retaining screw chewed up. Rang them and they tried to suggest it was DPD that did this.
Not prepared to give me any money off, OPTION given to return for refund. £400 BOARD.. Customer service very poor I wouldn't recommend. Despite sending photo evidence not prepared to do the right thing. AVOID...

Thanks for the reply. No apology for inconvenience or hassle involved. The board was £350 so hardly discounted as its now £399.99.
This was a birthday present so return is going to make for a sad outcome.
Your response speaks volumes to any prospective customer well done!

Excellent delivery ordered before Xmas and was here next day! My daughter loves her new hoverboard

Dissapointed , incorrect product sent with no notification. Ordered a black Segway a blue one arrived ... ordered an off road cart with suspension and a basic cart was delivered. Have sent 2 emails to sort something out but no response. I understand that the company were trying to fill orders prior to Xmas - product ordered start of dec so plenty of time to provide customers with honest updates. Still awaiting response to my email . Order number 12638.

I ordered the GYROOR hoverboard and was anxious that it wouldn’t arrive before Xmas, but i was delighted to receive an email from DPD advising that my parcel was to be delivered the next day
The next day came and no parcel so when I contacted Segwayfun they told me it was no longer in stock
Very confusing ???
Anyway they said they will send me the new better item the next day and we’ll I didn’t hold my breath and thought I was going to have a fight to get my money back
Well it did arrive to my surprise and relief and my boy loves it
All’s well that ends well but still very confused to what happened to my original order
Maybe Mulder and Scully could only answer that

Great product, my son loves his kart hoverboard. But delivery took longer then it should. Should of been next day, it took 2 weeks, 2 days before Christmas Day. I didn’t need the stress waiting right up till then, weather my son was gonna get it or not.

Great communication, speeds deliver. Would reccomend

Would give zero ⭐️ if I could!!

After waiting patiently for repeated delays!
Then sold a black hoverboard to me that wasn’t in stock!! So I agreed to a blue!
NOW ON CHRISTMAS MORNING MY SON HAS OPENED IT WITH MISSING NUTS. SO CANT EVEN USE IT!!!
DISGUSTED!!!!
Demanding a refund!!!
Emailed this morning!!! 😡😡😡

Update 01/01/21

Replying with a generic email to make excuses about delivery is not acceptable!!
My sons kart was missing nuts to attach the bolts. That we then couldn’t get any to fit until 27th December. When shops opened.

Still waiting for an order that was placed weeks ago. I’ve not been able to contact anyone via the phone and had no response to emails. I feel I will have to contact Trading Standards if the item doesn’t appear before Christmas as it was promised to do so.

Ordered a hoverboard next day delivery 3 days later I email them to find out they have sold out of the colour I ordered they sent another colour instead which was fine 6 days later it arrived 2 days after my daughters birthday they take a day or two to email back and never answer the phone line won’t use these again

This is a Xmas present for my granddaughter just unpacked it and already I'm impressed it's very well made and looks fab she's going to love it and great that it comes with all the necessary safety accessories very well done for that the packaging is excellent the service is great well done guys would definitely recommend to anyone thinking of purchasing one all I can say now is my granddaughter is going to one very happy girl on Xmas day thanks guys

On the experince I've had, I wouldn't deal with this company again. Very nice people, however they weren't honest regarding my order. It had taken countless emails over almost 7 weeks before they let me know my item was out of stock, this being 9 days before xmas. I was even emailed from the delivery company to say delivery was scheduled for next day, the 16th dec. On the plus side, my refund was promptly in my account the next day. My daughter will now have to wait till after xmas for her gift from elsewhere as it was too late for a before xmas delivery. Ordering 2 months before xmas was not early enough for this company.

Ordered a hover-cart on Black Friday/cyber Monday deals. Paid for next day delivery. Not received after one week, told they were pre-order and would be delivered on 12th. Finally received on 17th with no hoverboard. When I finally managed to get through ( you get transferred to leave answerphone message after being on hold 15 mins) was told that my order of hoverboard WITH cart was infact just the cart and they know it can be misleading but they know what it means. The fact that the website said ‘with’ and all my email order/delivery receipts said ‘with’ is irrelevant. Would do a refund which I wouldn’t receive before Christmas , wouldn’t discount a board to match the bundle price they were still showing online. So basically someone messed up on their site and they were no help in resolving their hash up. I now have a cart with no board, no refund money to buy a board before Christmas and will have a very upset 10 year old daughter. Would never buy anything from them and wouldn’t recommend them to anyone.
Edit: After reading their response I have now included the email receipt for the item I purchased : Drifter-X Swegway Hoverboard with Seat - Hoverboard with seat Suspension, Suitable For All Swegway Hoverboards - BLACK x 1. I’m sorry but that definitely reads as hoverboard WITH seat. And to add after tears and discussion with family so my daughter could have a Christmas present I also asked to pay £100 extra and have a board delivered to equal the price of the current bundle but was refused.

I ordered a Hooverboard from this company on 17th Dec. It wasn't until the 18th I read reviews on here and tbh I started panicking as all reviews from the past 24hrs were bad. I was thinking my daughter will not get her present till after xmas! How wrong I was. Later on on the 18th I received notification the Hooverboard had been shipped and will be with me on the 21st Dec. Well I recieved the Hooverboard today 19th Dec. To say I'm over the moon would be understatement! This company is absolutely brilliant. Communication is great and well delivery time for me excellent!. Thankyou Segway Fun, My Daughter will be soooooo happy on xmas day 😊

Fast Delivery A+ , bundle came in 2 separate delivery’s due to the busy festive period, called up and this was all explained, very helpful... overall the hoverboard looks fantastic and I’m pretty sure my little girl will be over the moon on Christmas Day.

I ordered a package deal beginning November 2020 on a swegway bundle and paid for,then got a email to say will be despatched 30th November which never happened,then to be told 9th December despatched instead as some items not in stock.then I called to be told 11th December,finally received it 17th December 2020 and half items missing,we haven’t received helmet,knee pads, elbow pads.I’ve called left voicemails emails still no reply

Didn't deliver within allocated time. Lady at your end of the phone was rude, disrespecting me, she thought I was on hold or mute, which I wasn't. Was not delivered to the correct location. Not told once it was delivered. Had to call around to find where it was.

Excellent website with lots of choices for hover boards to choose for our grandson

Just because one part of my parcel arrived a day later. Apart from that amazing service and delivery etc

As I have only received 1 of my 2 orders causing great concern for Christmas - I am furious.