Le Creuset Reviews

Mixed review here: they have replaced faulty frying pans (non-stick coming off). They have been reasonably responsive on email and service was good.

The downside is that they initially tried some story to differentiate "dishwasher safe" from "dishwasher proof" as a criteria for refusing the exchange. I called BS on that as you would expect and they retreated.

Now they have agreed a replacement but have said there would be no more under their lifetime guarantee. I shall wait and see...

If you have any issues, Le Creuset have closed their phone lines (blaming coronavirus - it’s months on, that excuse is pretty weak now) and tell you to email.

If you then email, an auto reply tells you:

“ Our Consumer Service team has received your enquiry and aim to respond within 15 working days. Delays may occur in response to any measures put in place to fight the current COVID-19 outbreak.”

Having emailed them 15 working days ago to query a pan that arrived damaged, they have not yet replied.

This is for *any* issue, questions about the products, warranty issues, etc. They have basically shut down all forms of contact. Which is awful for a premium brand who sell the the fact they have premium support and warranty.

I would strongly recommend against buying any le creuset products, either from them direct or from elsewhere (as the warranty is worthless if they shut down communications, and it shows a complete lack of respect for their customers)

I do not see how the coronavirus has meant that they are taking more than 15 days to answer customer queries (if they answer at all). Clearly they must’ve either furloughed or fired support staff in order to save costs at the expense of their customers.

The latest reviews confirm my view that you should not buy direct from Le Creuset .
I put in an order worth £343 for various items .
I received an email to say the order was on its way .
Yesterday I received a box of plates with no delivery note anywhere .The box was open because nobody had bothered to tape it up properly .Completely amateurish .
The rest of the order was delivered the next day and left outside my front door in the pouring rain .This was also open and had not been taped up - no indication of who the delivery firm was but did have a delivery note to cover both boxes .The delivery note is practically illegible because the had taped all over it .

Rubbish service,rubbish delivery company ,rubbish packaging .
It seems like nobody at Le Creuset cares either judging by these reviews .
Unbelievable that such a prestigious brand is let down by the kind of service you would expect from amateurs on ebay .

I really should have checked the reviews below before ordering. Ordered a pan my daughter has wanted forever in red as a graduation present Friday 18th Sept as a surprise, she has always loved mine. She came and by coincidence told me she had bought other pans 2nd hand that day in blue. Checked, the item has not been despatched, due to be on Wednesday Sunday night sent an e mail to Le creuset asking them to change it. Had an e mail back this morning Monday 21 saying they are taking 15 days to respond to e mails. Despite what it says on the website, they are not answering calls and there is no chat. It says you can cancel, but you can't as no one responding. Cancelled anyway, alarmed by this, and telephoned Amex. They have taken the money already, as per William's experience below. Amex have suspended payment and raised a dispute.

I know its Covid, but that seems to be no excuse why no one is answering phones, chat or e mails. No kind of customer service.

Just don't deal with them direct, their UK organisation is clearly a shambles.

Terrible customer service! They never answer the phone or respond to emails. I have been waiting for my refund for weeks and I can’t get hold of anyone for an answer on when it will be processed.

I purchased a very expensive Le Creuset non-stick wok on 23 July 2020. The base is uneven and faulty so it doesn't sit flat on my induction hob and the wok is unfit for purpose. I have been trying to get a replacement since the end of July but unfortunately all I receive is a generic email response and you cannot telephone them, it has to be by email! I cannot believe that such a reputable company is 'experiencing unprecedented queries at this time'. You can still order items no problem and have them delivered quickly, so why can you not return an item and have it replaced when it is faulty? How does Covid 19 affect replacements but not new purchases?

I really love Le Creuset products myself and I have never had any reason to complain. However recently I had to contact customer services because a 30 year old pan of my mother's got damaged.
Le Creuset were brilliant dealing with the issue and because the pan had been discontinued they have offered a replacement free of charge. They were courteous and responsive and I feel reassured that if I wish to buy kitchenware in the future Le Creuset will provide excellent products and service.

A warped pan and no one responds to my emails or returns calls. First email was sent on the 7th of July..... Have Le Creuset stopped working completely because of COVID?

Expected better service from a “premium” brand. I ordered some dip bowls, one chipped, spoke to customer service who advised a replacement was going to be sent out on express delivery in yet to receive this. Logged a PayPal case against a grill pan that was never delivered, had 3 pan sets delivered and none were decent quality - scratches and marks on them and on one of the pans the lid didn’t fit properly.

There are a few companies which play such a vital role in everyday life than the manufacturer of a humble set of pots and pans.

When I was younger my parents used the Le Creuset cast iorn cookware and when I left home they boughy me my own set as a housewarming present, as technology moves on with the stoves that we use so do the pans that are available so when it came to buying a new stove with induction it came time to update my cookware as I did not want to be placing cast iron onto a glass surface.

I decided it was time to buy a new set so I purchased the Le Creuset 3-ply signature stainless steel, it not only looks good but performs well it's light and easy to handle which when you start getting older you start to appreciate, though Le Creuset cast iron pans were lighter than the competition they did retain heat well, the new ones respond quickly to temperature change and look fantastic.

Le Creuset slogan is an heirloom in the making they're not kidding I passed my pans on to my nephew and I'm sure they will last him as long as they've lasted me.

Amazing pots and pans which even though the technology has changed from cast iron to stainless steel performs brilliantly today as stainless steel as they did nearly 100 years ago when they were first introduced made of cast iron.

The website is easy to use and easy to navigate orders are delivered swiftly with full tracking availability and questions to customer service via the phone line before making the purchase were answered by a very knowledgeable member of staff and the call was answered swiftly

Purchased pans in december, was sent the wrong coloured pans. Had to return large box to the post office, where they almost refused to take it as they thought it was too big. Now in July I have yet to be refunded and their excuse is that they can't issue cheques! What kind of online retailer uses cheques to refund online card purchases?... Excuse after excuse and they haven't even apologised or claimed responsibility for their actions.

Wonderful products. Beautiful colours. Excellent customer service

Had a complete set of old style pots and replaced with new black version with lids. They are all chipped and no metal objects used for stirring. Really disappointed.Is
Expensive but quality poor.

I ordered two sets of the Calm Collection mugs and ramekins. The colours are absolutely gorgeous! If you like pastels, I highly recommend the Calm Collection range.

My husband and I love the look and feel of Le Creuset products overall, and have shopped there numerous times. For most items in our house we go with cheaper retailers, like Next Home, but there are certain items in your kitchen that you want to last for decades and Le Creuset can’t be beaten on that front.

My only gripe is that they have a high-ish cap for free delivery and it can take up to a week for items to arrive, but I’d still give LC 5 stars.

To look after our (expensive!) Le Creuset pans we ordered a set of cooking utensils which I think came to £70. This was probably over a year ago now. We recently realised that one of the utensils was coming apart which we were disappointed with for the price. I sent Le Creuset an email with a picture attached and they quickly arranged for a replacement to be sent out to me at no cost.

Ordered an item a month ago and it still hasn't arrived.
It's interesting this one. I ordered two Le Cruset items on the same day last month. One directly from them and other from a different supplier.

Order from other supplier - Email confirmation of order. Then dispatch email with tracking number. Item arrived on the date they said it would. Then received a courtesy email two days later asking if everything went ok and was I happy with the service etc.

Order directly from Le Cruset (this was for a friends birthday/housewarming present) - Email confirmation....then nothing.
I email customer service after two weeks. A few days later I get an email response saying there was an attempted delivery and a note was left advising to make contact with Parcelforce.
I'm working from home and I can see and hear if someone opens the gate and comes to the front door. There was nothing that day. No note either. I have a Ring doorbell and surprise! I check the footage and there is no attempted delivery.

I email back to customer service who say they will look into it...and NOTHING.

That was a month ago. I have had no responses to my follow up emails. I've tried reaching out on Twitter even. NOTHING.

I don't really know what to do now. Nothing for my friends birthday. No item and no response from them.

Now I'll have to try and open a dispute with my card company to try and get the money back. This is so stressful on top of everything that's going on in the world right now. They've wasted so much of my time already.

DON'T ORDER FROM THEM DIRECT!!!!!!

We bought lots of stoneware coffee mugs and have to say they are fantastic and well worth the money. The customer service was excellent from start to finish, after having a small issue it was rectified in no time. I would definitely recommend with no hesitation 👍

Fantastic support from Le Creuset! I have just learnt that my pot is under a lifetime guarantee and they would be sending me a replacement. This has certainly made my day. Knowing this, I will be buying pots from Le Creuset only!

Great products, very well made and exactly as described. Delivered quickly and well packaged. Will purchase again.

1. Poor customer service
2. Slow response
3. Discrimination againsts online purchases
4. Pretentious brand
5. Prejudiced
6. Slow delivery

i have just received my replacement casserole dish, a gift through the post in these strange times. I had a fifteen year old casserole, and the enamel had started popping off the base - little round pieces. I got in touch with customer services, who could not have been more e helpful, got sent a returns label, sent my dish back and got a brand new one.
I am amazed by the service, particularly as the dish was not new. Well done Le Creuset - an absolutely fantastic service, which has cheered me up so much today !

Bought a casserole dish many years ago. Had an issue and called customer service to get some information. I was then told that my guarantee is still valid (didn't even know there was one), was given instructions and few weeks later I have a new casserole dish. Throughout the process i have found customer service really nice, polite, efficient and informative. Can not recommend the product and customer service high enough and hence 5 stars.

Great product and really helpful customer service! We had a problem with our casserole dish and this was sorted efficiently and in a friendly way. Thank you!

Spoke to Tiffany, who was helpful and knowledgeable about the products colours as that was my query. She even went to the Warehouse to double check and called me back. A real credit to the business to have staff who go the extra mile! Thank you

Really amazing customer services. They were extremely helpful with an issue I had. I admit that they did ask a lot of questions initially but luckily I had kept all the information that they needed and my issue was resolved fully. I was very happy with the outcome and they could not have been more helpful. I love Le Creuset pots and pans and have slowly built up my collection and now don't own any that aren't Le Creuset. I will definitely keep buying them!