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Review by Hayley1 year ago
Customer service was appalling, bought chair in January for my partners birthday in February and was told to expect my deliver by the 4th. On the 4th the chair had not come and I could not contact the shipping partner so I called ZQ like their email says to do. I was told it was my responsibility to sort it out and there was nothing that could be done by ZQ. My father ended up overhearing the phonecall and spoke for me to the ZQ woman saying that she should be able to contact the shipping partner as it is the business’s responsibility to care for the packages. After asking for name of woman and a contact for her manager, she was suddenly happy to contact the shipping partner and sort it out. Overall terrible customer service but great product (bought the red and black alien series chair). Would maybe consider shopping again.
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