Poor quality out of the NJ plant. No pride in their work, especially the bindery department. Job done three times and still couldn't fold it correctly. Very obvious mis-fold. Platinum customer and free shipping is no longer available to us from across the river.
Most customer service people are rude when you question their answers, its a take it or leave it attitude. Proof notices don't have the links they say to follow for the proof, no job numbers either. Been that way for MONTHS and MONTHS. Nobody cares.
Owners should have stayed in the NFL.
Review by Andric4 months ago
Good pricing, but not that smooth of an operation. Constantly missing deadlines.
Review by Clarkestonedvillage4 months ago
Zoo is always reliable and priced well giving us the ease to mark up jobs for our customers.
Review by Mcanus5 months ago
They have a very realistic delivery schedule. We have been using them for several years without any issue.
Review by Trudiva7 months ago
Been using Zoo for years and am happy with the quality of products offered.
Review by Lewbacca7 months ago
Rarely have I ever had any issues with Zoo. The few I have had we've been able to work through and make things work either by a complete redo or by allowing Zoo additional time.
Review by Jewarld8 months ago
The proofing process is a mess. Some jobs you can access the proof through the website, others are only in the website. Fold lines are not included in brochure proofs. The website does not properly update the status of the job resulting in calling to check the correct status.
Review by TiPa Tuluk8 months ago
Zoo does a descent job but can definitely use quality control. We use Zoo for about everything & we have issues sometimes about their folding on brochures, cutting on Business cards (Not being Centered)
& some quality of color. I know these are gang run & understand some things but lately it seems to be getting worse & when they get overloaded I see it more. I have sent jobs in & approved them, then when received, images are not there. Zoo treats their customers very well, when the job is wrong, they stand behind it & the customer order center is wonderful to work with. The big issue is the folding on brochure though.
Review by Kavelj8 months ago
Zoo is my first choice!
Review by Awangko9 months ago
The website is difficult to use and the reorder process is not smooth with having to resend art and process the order like it was new. reorders should be seamless.
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4730 Eastern Avenue