Yumetwins.com Reviews

I ordered my first yumetwins box in April. On April 14th my box was shipped. As of today, August 17, my box still has not arrived. I have reached out to YumeTwins customer service several times and each time the only responses I have gotten have essentially consisted of "keep waiting, your box should show up, if it gets sent back to us we will let you know". At least 2-3 interactions with them I have specifically asked how long do I have to wait for a refund or replacement and they have not ever answered that question. The level of customer service I have received about this issue is horrid. At this point I have contacted PayPal for a refund as it has now been over 4 months since the item was marked as shipped but has not arrived. PayPal thinks YumeTwins was trying to wait me out past the buyer protection so that I could not get my money back. I did order another box from this company between that box and now that went out through another shipping company. The initial box appeared to be stolen and they did sent out a replacement for that box after some frustration and making me do much of the work with communication with the shipping company and I did finally receive the replacement of that box. I strongly encourage buyer beware with this company. They have done nothing but give me the runaway and terrible customer service.

Very limited amount and not exceptionally different from what you can buy here in Belgium. The value inside does not match what you pay for this box.

I was charged for three boxes. I tried to cancel before being charged for the third box, but they make it nearly impossible to figure out how to cancel. Plus, 35 dollars just for it to be shipped as Sea Mail and have to pay ten dollars extra if you want air mail is a bit much. If I had ever received my packages rather than seeing "Refused" under the shipping area where it once said it was shipped then I might have a better story to tell. I have requested for a dispute today on the first box I made a purchase on and will provide more information when they hopefully contact me back.

I first signed up for Yuma twins in August. I really wanted the Totoro stuff. When I signed up they had a deal that the more months you signed up for the more Totoro stuff you would get. So I bit the bullet and did the 6-month option, even though I really couldn't afford it. That's what credit cards are for, right?

I thought everything was good to go. I received my first box, but didn't receive the extra things in it. I waited until my second box just in case that was packed incorrectly. Still nothing. So I contacted customer service and explain the situation. I was told that I had selected another option to receive an extra box instead of the Totoro items. If I did that, it was not clear at ALL on the website. But I doubt that I did it. She offered no help other than the information. And then told her that I wanted a refund on the remaining boxes that had not been shipped because I felt like I was being mistreated and I didn't want the boxes if I couldn't have what I actually signed up for. I was told I could not get a refund. And that was the end of the communication.

I really do not recommend these boxes, the customer service is horrible. Also the items are cute but they are NOT worth the amount that you pay for the boxes. I think after my subscription is done, I'm just going to start saving my money and go to Japan and buy everything I want. It would be a way better investment.

I was charged for two 1 year subscriptions in July in the amount of $790.98
I disputed one of them as it was a duplicate charge and I received 2 boxes in August. The dispute resolved in your favor, somehow HOWEVER I have not received *any* boxes since. So, nothing in September or October.
And, mind you, nothing was refunded.

So, I emailed your support recently and they said because I had disputed 1 of the 2 year subscriptions, I will not be refunded AND I will not be receiving the goods/services I was charged $790.98 for.

I'd like to bring this situation to your attention!
Their support said it's a policy of theirs to not send boxes and not refund anything if anything is disputed regardless of how the dispute is resolved.
So, now they have $790.98 of my money and I've only received 2 boxes from back in August.

WTF

That's an insane amount of money to steal from someone.

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The idea of cute goodies from Japan is amazing! However, the company is so money hungry it is ridiculous. You have to pay for insurance so that if the box gets lost in transit you can get a refund or another box. Any other company would be happy to replace it no matter what. Not to mention their customer service is awful as well. They only give you copy-and-paste responses and just tell you to wait until they finally tell you Too bad you didn't buy insurance. Sucks for you'.

Don't gamble your hard earned money on this. It really is not worth it.

They will auto charge your card with no warning!! I'm currently working on a refund and will continue to harrass customer service until I get one! This is ridiculous! You should always offer a refund to unsatisfied customers and especially for renewable overpriced subscription boxes that are was less important than paying rent and other bills. It was cute when I had the money, and now I'm worried that I cant feed my child because they decided to auto charge me. NEVER ordering from this company again! To make matters worse customer service is super unhelpful with their emails back.

EDIT: I am fully aware of your guys "terms of service" because when you guys automatically charged me with no warning you informed me of the same lame excuse why you dont issue refunds. As someone who works in customer service I'm absolutely disappointed with the lack of consideration. You should always allow customers to cancel at any time and recieve refund for any unshipped items/boxes/products. Not to mention you guys fail to inform your customers that it's a automatic charge with no email warning or notification that the subscription is about to renew! It's a scam to get more money and it's horrible! I stand by my word, dont buy from them and if you do please be mindful of this.

Previous subscription 2 years ago was good. Recently reactivated my account, made 2 monthly payments and I’ve received nothing. I can’t log into the website, the contact support hasn’t gotten back to me after a week. Disappointed with new customer portal, how can you get in touch if the site doesn’t recognise the email?