I bought a cross trainer from his people, 18 months later it broke. I tried to contact them, and found that I just could not track them down at all in the UK. I did find some website in Germany which looked like it was them, but that didn't work. I just think they are a dodgy small business with no real footprint which tries to make itself look bigger than it actually is. I would avoid.
Review by Kir3 years ago
I cannot express exactly how bad the customer service is from this company as i have not recieved any thing that i could actually term "customer Service" firstly they supplied a bike thats calibration date was 4 years out of date, there was no gaurentee in the box no instruction manual to build the bike, we have still not recieved a user manual either.
and to top it all off all of the jpegs on the website show the yowza Denver bike being used with the Apple IPAD and the console pad READS Airport (which is an apple brand). and no matter what apple device i try they will not connect, i must elaborate that I am a Cisco Wifi engineer so getting things to connect wirelessly is my job. but with apple products you just get the message the bike is not supported(Firmware issue) but they wouldn't sort it out. and after 6 months of try i gave up and asked them to take the bike back, which they promised to do but two days after they were due to collect, they called and said we could keep the bike and refumd us the money!! the regoinal sales manager called and said he would send us paper copies of the user manual (so that we can set it up ) but we still have not recieved this and whenever i call him back i get no answer. so all in all we have been left with a huge clothes rtack in the corner of the room all because Yowza UK do not appreciate their customers
Review by Yessica3 years ago
Do not buy from this company. They do not reply to any communications anymore. First Miami was broken, I had to call them to get service and they send a replacement.
Now, I've had two Miami's, both had malfunctions. Bad product, non-existent customer service.
I cannot belive, that I wasted 3000€ for this. Stay away!
Review by Covent Derrow4 years ago
Bought the Captiva Plus elliptical. It is a well crafted machine Very sturdy and you get a full workout while keeping cool thanks to the on board fan, I would highly recommend Yowza products as they are built to last.
Review by Tonza Lukaszewska4 years ago
Sent Rob (Yowza contact) countless texts which just get ignored. Waiting for details of the boss so I can contact him directly to give him my feedback of shocking customer service I've had since I purchased the machine. 3 machines in the space of 4 months - post care awful. No one replies to emails, texts, phone calls. latest replacement still not fully functional but no one at Yowza seems to care. Just want rid of it now and want refund. I will put my money elsewhere. Buy a Yowza from these guys at your own risk. I have full audit trail of every message ive sent, so if someone at Yowza wants to contact me and discuss I am more than happy to provide. But suspect no one will because they don't care.
Review by Havelock4 years ago
Bought one of these in the sale. Really quick delivery and sturdy equipment. Very quiet and smooth operation. You do need a tablet and install app to get the most from this good quality machine
Review by Ponyo4 years ago
After searching the internet for treadmills I was intruiged by the Yowza brand. I contacted Yowza direct and I was immediately impressed. After a bit of reaearch and their advice I purchased a Yowza Chicago treadmill direct from Yowza.
It was delivered after 2 days as promised by a 2-man crew who put it exactly where I wanted it. What a fantastic piece of kit. If you're a bit of a techy this is the treadmill for you. It connects to your ipad so you can see everything that is going on. It's just full of features.
Now for the better bit. It's ok buying a treadmill or anything else for that matter, and after-sales is very limited or non existent. Nothing is too much trouble for these guys either by phone or email and I mean it.
Chris, Rob and Seb are all fantastic guys who know their products inside out and nothing is too much trouble for them, believe me I've questioned them, and put them to the test. Give them a try you will not be disappointed.
Review by NDpu Opaluwah4 years ago
I ordered the Yowza Monza treadmill on the Sunday of the bank holiday weekend. I received an email from Chris on the bank holiday Monday to say that he would deliver the treadmill on Tuesday. Chris arrived on time on Tuesday. He not only helped to unpack /install the treadmill but explained how to use and take care of it. He could not have been more helpful or friendly and even took the packaging away. I've been using the treadmill everyday and I'm really enjoying it! Thank you Yowsa.
Review by Kaytie5 years ago
I recently bought an outdoor Adidas table tennis table in Candy pink for my two daughters aged 14 and 10 and they absolutely love it. It is the "coolest" thing and they have played everyday since we got it. Thank you Yowza for a fabulous product, delivered on time and put together by a great team who new exactly what they were doing. Highly recommended.
Review by Asaad5 years ago
I recently brought a tread mill. The one which my wife wanted was out of stock so they upgraded at no extra cost. 3 months down the line I have to contact the company with something that was no fault of theirs. They resolved the problem within hours and at no charge to me. Excellent after sales service. could not recommend a company more.
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