Ordered a pool ladder on may25th
Says 5-7 business days on email it's June12th . But I haven't heard anything . I emailed twice no answer waited on live chat no one . Called number after waiting 8 minutes I hung up you took my money for the ladder which isn't cheap! Where's my ladder !?! Either ship my ladder or refund my money please !
Review by Puertocarmen7 months ago
I ordered pool part PENTAIR Easy Touch Remote Control came late but didn't work. Called for return info. Called to see if return was received and they confirmed it was received. It's have been 3 1/2 weeks and still no refund made. Sent several emails and made several calls, they have only person working in there for customer services his named is Shawn. Deb is the lady is working on processing email. But, never reply my email back. Do not called Saturday and Sunday for customer services. They will never pick up the phone.
Review by Keji10 months ago
Ordered a pentair system. Did not ship when promised and could not get an update so cancelled before it shipped and was promised prompt credit. Received replacement order immediately from an alternate vendor. Months later Pool HQ shipped. it has taken several months and multiple phone calls and paperwork and it still has not been credited despite many promises. Will file fraud dispute with card company. DO NOT TRUST ANYONE OR ANYTHING THEY SAY AND DO NOT USE THIS VENDOR. I only bother to rate exceptionally good or bad service so this is only my second ever rating. Save yourself, its too late for me.
Review by Harabelly Silcenko1 year ago
You're better off buying from Jose' behind the dumpster at Big Lots!!!
Ordered a hot tub motor/ pump from these idiots! It was shipped in a box with NO padding or protection - plastic pump side down, heavy motor side up, with the shipping label attached to the motor end of the box!!! No wonder the package arrived, and the pump was SHATTERED in pieces!!!
When I contacted them, they tried to tell me, "The burden of proof is on YOU, as to who's at fault - our supplier, FedEx or YOU!!!"
Initially, they were quick to apologize, but when they realized it was the IDIOT who packed it for shipping was at fault, they ended ALL communication with me, and forced me to dispute the purchase with my bank!!!
You're better off buying used' and taking your chances, than you are buying new' from these scam artists!!!
Review by Earner Sabittah1 year ago
Placed an order with this business on 5/31. Email said I'd receive it in 7 business days. It's now July 25 and still no sign of my order. Moreover, on 6/18 I sent them an e-mail asking about it - never heard back. Tried to call - always voicemail, never managed to talk to anyone for real. Sent another e-mail, never heard back. I guess I'll see with Paypal if I can get my money back. What a joke!
Review by Slawomira1 year ago
Ordered parts June 15th. It is July 5th no parts and the web page now reads. "This is a demo site no orders will be fulfilled, but they took my money."
Review by Valenthia1 year ago
Ordered pool part came quickly but didn't work. Called for return info. Called to see if return was received and they confirmed it was received. Has been 3 weeks and still no refund made. Sent several emails and made several calls, no answer and voice box is full so not able to leave a message and no emails have been responded to. WHERE IS MY REFUND OF $65.99!
Review by WatersonE1 year ago
Totally unacceptable. I placed an order for a simple part over a week ago and the shipping status still shows "processing." I've sent numerous emails to the customer support email provided without any response. I've tried contacting the store front phone number 877-721-2555 repeatedly and it's never answered. The voice mailbox is full so you can't leave a message. In the meantime, my pool is shut down turning greener by the day, awaiting a part Yourpoolhq apparently can't ship.
Review by Unicrnsrrl2 years ago
No answer. No customer service response no email response. Most likely a scam company. I had to contact my lawyer and cancel bank transaction. Do buy!
Review by NaomiQuick Zmedena2 years ago
Order parts June 8, 2018. Many Calls, Email. No response. My CC was charged, but not parts. Called BBB, filed complaint!!
Review by ManJack2 years ago
Ordered part June 11
Money taken June 11
Still waiting for my part July 4
Sent e-mail no response
Called no response
Tried to leave message voicemail box full
Review by Maralla2 years ago
Order placed on 6/4/18. I haven't received order, voicemail is full, no answer during business hours and no answer to emails. I think I've been scammed out of $258.
Review by MOPHKoelschOutdoorProperties2 years ago
No one answers phone.
No one answers email.
Reported them to BBB.
My account is still processing but it didn't take them anytime to get my money.Ordered June 21 ,2018 still waiting on part.
Review by Tkmmcustomer2 years ago
I had a complicated parts issue that they quickly stepped up to resolve and ensure I got the right part in my hand,even before sending back the part they already shipped. They were genuinely concerned in putting my needs first and I will only shop with them in the future.
Review by Brodgan2 years ago
Very easy to order and at a GREAT PRICE.... about $25 cheaper than the store!!!! PERFECT!!!!!! I will definitely be buying from you again for our pool needs!!!!
Review by Janile2 years ago
I have ordered in the past from this companyand they were very KNOWLEDGEABLE and very helpful fiding what I needed . I recently placed another ORDER and with the Holiday's I thought it would take a longer time to receive , but the order arrived on time and exactly what I needed . GREAT JOB !! and HAPPY HOLIDAY !! I 'll be speaking soon as I just Purchased another house with a BIGGER POOL !! :)
Review by AHWebb2 years ago
Old unit lasted 10 years plus. Relay and high temp unit failed Cheaper to replace than repair. Great way to go. Same as old model but with improvements
Review by Masher Rudeska2 years ago
I dont know if its because I am not a customer, only a guest, but I never received a tracking number when the product shipped. Also, the shipping info that I provided via paypal checkout was not used in its entirety so I had difficulty getting my package. Other than that, prices are great, product is what you need. website is very helpful.
Review by SFCPizzed2 years ago
The delivery time was very good it appears because it came out of Georgia.
The Drive Controller is installed and working well.
Review by TeUarangi Lebednykaite2 years ago
Lightweight, easy to use, works great!! This pump is easy to maneuver and pumped the water off the cover really fast. Looking forward to the ease of using this pump.
Review by StephenSumner2 years ago
Very well packaged and arrived quickly. Best price that I found. Follow up email to confirm receipt and satisfaction.Will use them again without hesitation
Review by Kasandara2 years ago
Great, efficient, fast service. We'll certainly shop there again. They were able to help when we couldn't locate a pool supplier in our area.
Review by Ozmike Kucera2 years ago
The small jets I ordered worked perfect on my old hot tub. Thanks for having so many products to choose from
Review by Angeni2 years ago
Part/component arrived within the 2-5 business days as stated when ordered. Impressed. That doesn't always happen with other items/other businesses I've delt with.
Review by LeoG2 years ago
Slow on shipping as I called and they said they were shipping my order that day, they didnt. Being a customer honesty is a good policy for a first time buyer.
Our reviews are aggregated from multiple sources to give you the best overview about yourpoolhq.com.
At Your Pool HQ we specialize in the sale of new equipment, replacement parts, commercial pools, pool covers, maintenance tools, chemicals and anything else needed for swimming pools and spas. We carry over 10,000 items and our inventory is growing daily. We sell to the public as well as commercial accounts through our website: www.yourpoolhq.com.