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Review by Richard Fedewa11 months ago
I called Your Engine and Transmission located in Houston Texas. The person on the phone never obtained my vehicle vin number, block numbers or codes during this 1st phone call. I only gave the year make and model of my vehicle which this model has several different possible engine types. They said the cost would be approx 1,740.00 I was told they would not charge my card until the engine was ready to ship. I told her to call me before they charge my card so I could call my bank and raise the daily spending limit on that day because the cost of the engine was more than my daily limit. They never contacted me, they immediately charged my card for 900.00 even and never called to get my vehicle vin numbers or engine codes. I was never notified by this company that they shipped and engine and then charged my card again. They broke up the charges to get around the daily limit without my authorization and then shipped the wrong engine without any notification. An engine arrived unannounced and it is the wrong engine for my vehicle. I called nicely without any problem because mistakes happen and all I want is the correct engine. I called nicely and was told that they sent the correct engine and was yelled at, cussed at called a lier and a cheat and the lady cussed my mechanic and called him a liar, for what reason I don't know. I just wanted to arrange for pickup of this incorrect engine and either have the correct engine shipped to me or a refund. The lady went back and forth all day trying to convince me that the original engine in my car was a V6 model which wouldn't make any difference because if they asked me for my vin number they would have known exactly what engine type to send me. My mechanic called BMW and confirmed that I do have the original factory installed V8 4.4i in my vehicle and they verified that the engine this fraudulent company sent was for a totally different model vehicle and year range. The lady I have to deal with is a total unprofessional raging narcissist that will absolutely not communicate effectively in a manner in which to resolve this situation. So I simply want a full refund within 7 days, she has tried to force this engine down my throat and I am sick of her [email protected]%#& and her lies. She gave me her cell phone number to send pics to and it turns out this phone number is actually the phone number for a barn that has been converted into a bar called Scotty's Saloon in Richmond. So now I'm confused, did I purchase a stolen engine out the back of a bar or why is she trying to force me keep an engine that is no good to me and why did they charge my debit card without my authorization?????????? I have called them today multiple times simply asking for confirmation if they are going to refund my money and if so what is the procedure ( what can I expect) and I was hung up on at least 15 times and threatened to be put in jail for simply asking questions. They will not provide any info and will not use email to communicate. They are shady at the least, deceptive in all aspects.
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Review by OJT1 year ago
After receiving email offering a low milage used engine for my 2011 BMW 535i xdrive for $4995.00 no tax and no core charge, I decided to go ahead and gave them my credit card #, next day I wanted to cancel after seeing reports on the internet about this company but they would not let me cancel even thru I had not received any order confirmation and then I found out they had charged my credit card for the CORE at $800.00 without my consent, I called to inquire about this and Melissa told me they always charge for core but they pay all the return shipping and full refund when they receive the core, this was just the start it's a long story but please do not ever do any business with this company it's a total scam, please stay away for your own good. See attached their "warranty" (read it) and emails ref this sad story.
Engine was wrong year and extensive work needed to be done to fit my car, extra cost of over $3,000.00
Also they charged my garage for the return shipping of the core US$1089.23, I just got a email almost 30 days after they received the core, stating they would only pay $400 for the core since parts was missing !!, total scam and dishonest company . STAY AWAY from YOURENGINEANDTRANSMISSION.
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Review by DONZECHRIS12 years ago
My receipt is for a 2001 ranger, 2-rear wheel drive, automatic transmission engine. I paid the $1095 and then paid shipping of $189.26 after being told it would be $130.00. The engine arrived with broken pallet and valve covers. The engine was for a 2006 front-wheel drive taurus and not interchangeable.
Upon calling, melissa insisted she was the manager, and yet, she kept hanging up on me if i asked her to stop reading the scripted response that she used time and again, saying that i was being loud and abusive. I was not. She was unwilling to send me the engine that is listed on my receipt. The manager hung up on me a total of four times,
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Review by swixie4 years ago
Purchased remanufactured engine when engine arrived it had three holes, two were covered with duct taped and painted over. one was stuffed with a plastic bag my son has had a run of bad luck so my husband let him purchase it with his credit card after the engine arrived and the company was called, they would give one excuse after another and would not allow anyone to talk to them they hung up the phone more than once. there more this story that would have to come from my brother in law who is the mechanic to put the engine in my sons truck eg. compression testing that he did that failed etc.
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