I really loved Yapta.They would track flights for you and let you know when the price went down (whether you'd purchased the flight or not). However, the last 6 mos. or so, I have not been happy with them. They missed price drops (when I've checked, the price was lower than when they checked) AND they have notified me of price drops and when I immediately check with the airlines, the price has NOT gone down. And then on their site, for a ticket I've purchased, I cannot get it to recheck the price (edit does not work to do so), so it continually shows the price has gone down (and thus I am eligible for a travel voucher), when this is not the case. Also, they are not keeping up with changes in the airlines' policies (e.g., Alaska airlines, on Sept 1, 2018, changed their policy so that they no longer issue travel vouchers for nonrefundable fares. However, Yapta still says I am eligible for one). I've attached a photo from today that indicates a price drop of $170 and thus eligibility for a travel voucher, but it isn't available (and no way to change it on the site). I've tried contacting them via their web site several times, and have heard no word back.
Review by Zohur4 years ago
I had one of the worse experiences ever with them and would suggest to everyone never to use them. I am a travel agent from South Africa and have been in the industry for 10 years and went to India for business, charity and leisure. Don't ever use them. They are a money making scheme and that's it. Their customer service and complaint centre is useless. As a tourist and traveller to India if a travel agent can't work out how to use this site to it's benefit then i don't know. We booked a train trip for four and once they took payment we were told it was on waitlist for a train the next day with over 30 people in the waiting list. We were then charged cancellation fees??? For a trip that couldnt be confirmed and we were never advised prior to paying that it was on waitlist. We also booked a bus through them which after searching for this station for 2 hrs found the bus that was an hour late and was not safe for any human to get on. it was barely upright so smashed up and banged up you'd swear it would never get to it's destination 5hrs away. The driver was falling asleep at the wheel and the whole thing was just completely scary. We could not get on this and when we complained about the level of transport were refused a refund and then strung along with countless emails. Rather find a travel agent and go and speak to them personally as that worked out perfectly for us alternatively chat to people that know the trains and buses that can assist you with booking online directly with them NOT make my trip
Review by Dimanicia Lemings7 years ago
I don't trust Yapta's reviews. Yapta allows people to post untruthful reviews without even verifying for accuracy or truthfulness. Not only does Yapta allow people to falsify their experiences, most of these reviewers have never even stepped into the establishments they gave a negative review. Usually, these reviews are posted from disgruntled employees or the establishments competition. DON'T TRUST YAPTA !!
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