Although built with quality components like any mobility device some will fail while under warranty. Yet unlike the major known OEMs such as LG, Samsung, HTC and even Motorola (Lenovo) be very guarded in purchasing Xiaomi devices. The reason being their so-called "authorized repair shops have the tendency to exclaim the device is un-repairable yet fail to support the Xiaomi" warranty". These repair shops tend to lack the technical and engineering expertise to repair a Xiaomi device (likely for the lack of parts and capability) or they're simply to stupid to ascertain whether the device is under warranty.
Yes, yes the end-user ought to declare that the device is under warranty, yet since Xiaomi had only been selling the device in the Philippines since May 2015, EVERY "white market" Redmi 2 is still under warranty.
So despite my initial thoughts on quality and good customer service, if your device hardware fails you're stuck with a piece of junk.
Xiaomi, who had a fervent fan of their products. An experienced technologist who was initially impressed by this OEM will now pass on the word to avoid purchase of any "warrantied" product for if it fails you will be out your investment.
Thank God this happened a week before I was about to purchase 3 tablets and a few sets of earphones. No thank you.
Xiaomi eventually "reached out to me" to correct the situation but after the fact wasn't helpful enough. If you are going to use local business as authorized representatives and repair facilities then they must be prepared to properly service and repair.
We got the device "fixed" but at the cost of two long distance trips (over 1.5 hours travel). What should have occurred was Xiaomi sending a free shipping label and expedited repair/replacement.
Xiaomi lost some future business as I purchased other brand devices because of the poor initial service. I still like their products expect for their version of Android (MIUI).
I've given them 3 stars up from 1
Xiaomi is rated 4.0 based on
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