I booked a stay @ Baymont by Wyndham. I informed reservation agent I had a pet & agreed to pay pet fee. I received email confirmation for room rate of $121/night. When I arrived @ hotel, the bill I received was a) itemized w/ room rates different for each night; b) more money then agreed upon, & was informed @ check in the hotel adds pet fee. So yet again discrepancy in total to pay. (Central reservation did not inform me verbally nor in email confirmation the hotel will add pet fee to the bill. This was never disclosed @ time of making reservation). Then I was informed by desk staff member, John, he would notify the general manager of my disputing total. He never did so he lied. In the morning I went to front desk to ask re: speaking w/ General Manager, J. Shaw, & the desk staff member Dawn became belligerent & talking to me as if I was ignorant. She repeated herself like 3x's re: pet fee. I informed her I heard her first time & no need to repeat & cease commenting as I was getting angry & felt my BP elevating. So staff nasty. On initial invoice hotel staff gave me again each night was a different charge & on web site room rate just set @ $121/night. So Sat night was @ highest rate which does NOT make sense since room did no change nor did the breakfast menu change for the much higher rate. & @ check out I received yet another total of my bill from $402.++ to $398.++. Once I came home, General mgr. sent me email yet again explaining about pet fee (which I was told central reservations can NOT add pet fee on bill) & she removed the "safe fee"! This too I was not informed of by reservation agent nor hotel themselves. So: a) was not informed by reservation agent hotel will add on pet fee, was NOT informed of this verbally or by email confirmation; b) different rates for different nights of week when no change in room nor breakfast options; c) never was informed re: a "safe fee" (each room has a safe for storage) So in the future, IF I can help it, I would NOT reserve anything w/ a Wyndham hotel. They misrepresent & mislead consumer. Also they are not forthright in how they present themselves on Web site. I lodged complaint w/ corporate office about all above issues. No resolution as of yet.
Review by Chocothebear Seyfert8 months ago
I will lead with this, in addition to looking like a cheap 80s motel, that so many people have noted before, Wyndham Pagosa also have bed bugs like one!
I've given enough time for Wyndham and Worldmark to reply to my grievances after a letter dated XXX was sent detailing an incident. I preface this review with the fact that I did elect to allow opportunity to correct this before going public.
The only follow up I personally received from this incident was a call from an insurance adjuster on 02/21 stating they are denying any liability in the case. A call that took only two minutes and a result I expected.
I didn't receive any customer service gestures, follow up, or even a simple apology from Wyndham Pagosa, Wyndham corporate, or Worldmark. In fact, I was met with the opposite (and frankly the reason why I feel so encouraged to at the very least take a jab at their reputation). This is all particularly dissapointing considering this was the first time to Pagosa and first experience with Wyndham.
I made the mistake of not reading the reviews of this place before booking it. The place is poorly managed and unprepared for guests. They clearly lack any sense of professionalism and their "resort" should be downgraded to the lowest rating. Hot water runs cold, doors don't lock, coffee pots are left dirty, microwaves are left dirty, bathroom sink doesn't work, the furniture is old, the carpet is stained, the tile is coming up in the bathroom, the outside layout of the place is odd and difficult to navigate... Need I continue?
Honestly, I wasn't bothered by any of it. I felt our stay, which was mostly inside, was decent. After all, we came here to get away. That all changed when I woke up on January 20, 2019 to bed bug bites and a bed bug crawling on my arm!!!
To make a long story short, the assistant manager came and was very dismissive. Specifically making every excuse possible except face the truth and simply apologize this had happened. He went as far as to say that my bites looked like burn marks and that it wasn't a bed bug at all. Yeah... Cause I go around burning myself.
I should post pictures and ask others if this is a bed bug?
I've stayed in some not so great hotels, but this experience will stick out as the worst. It could have honestly turned out to be a memorable experience. For every problem only presents an opportunity, but that all was quickly lost.
I felt during the whole experience that the appreciation for me as a guest at their resort was undermined. Repeated attempts to humiliate me and my concerns will not go unnoticed.
Review by Leelavati Makek10 months ago
Brilliant cannot recommend highly enough
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