We visited HTH Glostrup to discuss about our plan to add some cabinets to our HTH kitchen and we met the sales guy (Per), we agree on the design and he said that I should email him some measurement and he will provide the quotation.
I sent the mail and have not had any reply in 2 weeks. I sent reminder to ask for the quotation. Another guy replying saying that due to workload, Per asked him to provide me the quotation and he promised to return to me the following week with quotation. Now it has been another 3 weeks and I still haven’t heard a single word from them.
I’m a disappointed customer even before I managed to order something. It would be really appreciated if you could take your prospective customer seriously.
Reply to HTH response:
Yes please I’d like them to contact me and reply my email.
Review by Kuzmich Terrano11 months ago
We have decided in early 2018 to build an entire new kitchen in our house – including new floor, floor heating, new windows, new design, new sink incl. Cooker, new cooking station, new M-Head new everything. Selecting a trustworthy partner as a turn key supplier as a general contractor was our way forward. The general contractor opted for HTH as the supplier for the kitchen design, cabinets, sink and electrical appliances.
According to the joint planning of the general contractor together with HTH the construction period was estimated at app. 3 months.
The basic construction work was going according to plan and after the floor had completed we were ready to receive the kitchen – to be installed by HTH “specialist”. It was then that we learned that the main plate for the kitchen was not ordered and consequently not delivered at the time when the assembly work was scheduled to begin. We also learned that the cooking station was wrongly ordered. Nevertheless HTH began to install the different cabinets and some makeshift arrangements for the main plate, cooking station – oh yes: the M-Head was not ordered as well…
As the thickness of the final main plate was decisive for the placement of the window the kitchen window was not to be installed – which left us for about 6 weeks with a wooden cover of the wall opening.
We had also agreed on the installation of an “apotheker closet” for spices and similar kitchen utensils. A design well known which were not considered problematic by the “specialist” of HTH.
When the main plate finally arrived it got damaged (design was concrete, it broke partly at 4 locations) and we realized that the entire plate was not straight. The “apotheker closet” was a patchwork of 4 front plates kept together with two screwed on metal plates on the inside plus three standard element to carry the content. A design which rendered three compartments almost useless as access was too small and three compartments so wide that the space could not at all be used in a sensible manner. The total construction was completely out of water resulting in a tilting of the closet which made it extremely difficult to open and close.
We complaint towards HTH and with the support of the general contractor managed to get an answer after several weeks of follow up.
That was the answer we received from HTH:
1. The plate cannot be replaced as the production process does not allow for straightness – but they will send a service engineer from the supplier to patch up the cracks
2. There is no solution for the apotheker closet other than changing it into a three part design (funny that this kind of closet is a standard for which e.g. a Dutch do-it-yourself chain offers a complete set for taking home and install yourself…) – we did not agree on the patch up of HTH lousy design…
3. The M-Head was never formally ordered – that why it was not delivered…????? As we by then were very well aware of the performance level of HTH we decided to order it ourselves and have the General Contractor mount it
Now we are 6 months down the line and there is still no action taken to rectify the blunder HTH has committed. We have now decided to ask our general contractor to remove the HTH design and trash can it – replacing it with a design that is delivering on the agreed function.
All in all: HTH was founded by the brothers Hans Henning and Tonny Haahr in 1966. The two skilled craftsmen had previously worked with kitchens for other suppliers, but were not impressed. "It needs to be done better," they thought. Today we are convinced that there must be better ways to do a kitchen than using HTH – “specialists”.
The performance of HTH – communication and solution far below industry standard, not even getting close to fulfilling expectations, and certainly not living up to the vision that they proclaim on their website.
Review by AryanYT Magnanelli1 year ago
Today morning at 8 am we were in a meeting with David, that guy was very cool,smart,helpful and very smily, we didn't have that big budget and he helped so much with that without beeing disturbed, that kind of sellers is rare to find, so thats why we are writing here that review just to say Thanx
forfot to say that we got out new drawing and the offer after 7 hours.
Review by Chezzaroo Brenlund1 year ago
Review by Bangkok Høirup2 years ago
Superfin og prof. behandling.
Levering til tiden.
Vi handlede med Lasse Lysdahl Lund HTH Holstebro
Review by Nobu Kjerslev2 years ago
super fin service og alting var bare klar til afhentning den aftalte dag
Review by Hpdd2 years ago
Fint at handle med Lasse Lysdahl Lund
Review by Mykhaylo2 years ago
Super service - Lassse Lysdahl HTH Holstebro
Review by Zanece3 years ago
Fin handel, fin service, fine produkter. Bare OK.
Review by Morpalho3 years ago
We renovated our kitchen via HTH glostrup with Ole Martin Topgaard as our consultant. Ole was very helpful and professional. We received many good suggestions when designing the kitchen. There were some difficulties regarding to install couple of front doors in our chosen model but he helped us solve all the problems! We finally got a kitchen exactly as the way we wanted. It could be much harder without Ole's help. We are very satisfied with his service :-)
The only thing we are not so satisfied is the wrapping of the kitchen elements before delivery. The pre-delivery wrapping can be much more improved to prevent dirtiness or scratches on the new closets. But we do get new ones from HTH, for the parts with visible scratches on the surface after kitchen installation.
All in all, we are happy for choosing HTH Glostrup.
Review by Ancki4 years ago
We had bought a new kitchen for about 60.000,- DKK at HTH in Hillerød. The elements were delivered at due time, could however first be installed several months later due to delay of the construction work in our new house.
When the carpenter finally started Installation, it showed that several kitchen elements were wrong deliveries by HTH, missing or damaged. The worst problem was that the very expensive, massive tree kitchen tabletop was wrong cut. It was several centimeters to short.
HTH rejected to correct this issue and had severe problems to correct the other mishaps they were responsible for,
I had to go several times to their office (60 km drive by car), often promised correction deliveries prooved to be wrong again or delayed etc.
Such an inadequate performance and lack of service & reliability is in this price category a very dissatisfactory experience!
Review by LincsCustomer4 years ago
Review by Valhina5 years ago
Super service i HTH Viborg
Review by Hugene Gadie6 years ago
I was very happy with my purchase. Service was very good and delivery was speedy even though I shipped to Sweden
Review by Roylock Podroikin7 years ago
Og ok service
Review by SilverSage Matea8 years ago
HTH Køkkener A/S is rated 4.0 based on
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