Amazing... we're so pleased we went with WPS Handrails...
Their website was so easy to use, to plan and we received their quotation within minutes.
Kate was brilliant, she helped with the adjustments and changes I kept making... and once the balcony had been built the size changed again!
My husband and I built the glass balustrade ourselves, and found it quite easy... (we do tend to do alot of diy)...
The deliveries arrived on the day advised/agreed with Kate, all well wrapped and protected.
We would highly recommend WPS Handrails
Review by Stelio1 year ago
Adam was really helpful throughout. Trouble free delivery. Great quality.
Review by JahSunshine1 year ago
A very competitive price for a good quality product. Made to measure glass panels for a bespoke glass balustrade with stainless posts that has finished off our new patio perfectly.
You get full installation instructions and drawings with exact dimensions to space the panels and posts and good communication throughout the whole process from initial query to final delivery. My builder installed with me and he is not one to mince his words on expectations from suppliers and he was most impressed! During installation I found a glass panel with a small chip on the lower edge which we should have noticed when signing for at delivery. This was immediately replaced and shipped without question, which I think is another aspect of what was first class customer service. Highly recommended. Thank you Adam for your assistance.
Simon & Tanya - Woking, Surrey
Review by SprinklesMcT1 year ago
Great product and service. Delivery within a few days.
Review by HavanaSummer1 year ago
We had fantastic service from WPS, a quality product at a great price. I searched online for a glass ballustrade that our builders could fit around our new raised terrace and came across WPS, they were really helpful and coordinated the glass and steel to arrive on the same day, the builders said it was easy to fit and it looks great, we're so pleased. Big thank you to Kate and Adam xxx
Review by Prasoon1 year ago
After trying other companies to obtain the products that we needed to construct a raised patio we finally found this friendly and efficient company.We cannot fault them.Many thanks Phil and Dawn
Review by Tuxzek1 year ago
First time I had installed a glass balustrade and Kate was extremely knowledgeable and helpful. The ordering was simple and quick, the product was excellent, well packaged and delivered on time.
Review by Kckelley Rocchetti2 years ago
We had a ten year old deck which was showing its age - you know, the standard thing, wood with a wooden rail. We decided to replace with a composite deck, and after looking at literally hundreds of pictures decided the perfect way to set off our new deck would be a glass balustrade with steel railing - very California, very smart.
After loads of research we found WPS who are just up the road from us (always the way, you search the world and find what you're looking for on your doorstep).
We contacted Kate who was very helpful - we gave her rough dimensions and our (very rough) drawing and she gave us an estimate which in the end proved to be really quite accurate so we knew right from the off how much things were going to cost. We then visited WPS and met the delightful Adam who offered us a cuppa, showed us samples of the rail and glass, gave us brochures and generally made us feel like valued customers - and we were still in the research stage! As we are not far Adam agreed that when the deck was down he would come out and measure up for us (we were worried about making costly mistakes) and make all the calculations from there.
Well Adam was as good as his word. He came out with a chap who has worked for WPS as a fitter (we needed a fitter as we didn't feel competent to tackle the job ourselves - neither of us is great at DIY). They looked over the deck, worked out how everything would fit, measured twice then went away and produced a CAD drawing of how everything would look with a breakdown of all costs including fitting and vat. Brilliant. We paid our deposit there and then.
Three weeks later the glass and rail arrived at 7.40am and by 2pm the job was done.
It's gorgeous, we love it and the neighbours are jealous (always a bonus). We couldn't be happier.
We'd be more than happy to recommend WPS - they are easy and friendly to deal with; honest and accurate in their estimations; give detailed breakdowns of their quotations and do what they say they will when they say they'll do it.
Review by Bibinur2 years ago
Wanted a glass balustrade to fit myself and from the first conversation with Adam to discuss pricing and design to the delivery and the after sales service was both friendly and professional, the product is great and I would be happy to use wps again or recommend to others, thanks Adam.
Review by Jteezy Bisevac2 years ago
Excellent customer service
Review by Nasr2 years ago
Adam and Kate were very professional to deal with. We had to revise the drawing a few times to make sure the dimensions were correct, as we had a set of steps. Once the drawing was complete, processing the payment and delivery was painless. All items delivered safely on the day they were meant to. The glass was delivered by a separate courier but no issues there.
The installation was straight forward and should be with-in the capabilities of someone with good DIY skills. A couple of things to watch for:
Careful when tightening up the screw heads for the glass clamps to avoid burring the hex head as it can make it a bit difficult to get the cover caps to stay in place - my allen key was a little worn, not a supplier issue. My balustrade went onto a timber deck, so plan in advance and make sure you double up the support timbers along the line of the proposed balustrade to ensure you have plenty of timber for a decent fixing.
I would use WPS again if I ever need to install balustrades else where.
Review by Montrose2 years ago
A few hiccups regarding the delivery date and then the parcel company loosing 1 of the parcels, but WPS went above and beyond to help resolve the problem. I cannot fault the service received, and the product is superb
I shall be using the Company again
Review by Marybeth Bletsos2 years ago
Adam was good to deal with and promptly addressed any minor delivery issues... will be useing again
Review by Sergo Pasch2 years ago
Very good service, polite and friendly staff who are always happy to help.
Review by Adegboye2 years ago
Great product at a very good price, good communication and back-up with any queries highly recommended Will be using for my my main stairs soon
Review by Adelschott2 years ago
I was very impressed with the service we received from Adam from start to finish.A very good product,well made and delivered on time.
Review by Makelifeeasy2 years ago
The design team were very helpful and knowledgeable and turned my ideas into an order. The order arrived when they said it would. When we discovered a problem with missing bits they quickly put things right . I am very happy with my staircase
When the original order arrived it was missing quite a lot of parts - I don't know why but it put our schedule back 10 days
Review by Youri Jacoub2 years ago
Great product, great service.
Review by Tashema2 years ago
We had very good service and product
Review by Razia Soilihi2 years ago
The sign of a good company is what they do when something goes wrong. In my case the goods arrived when they said they would but there was a small problem with mis-supply of one of the items. I phoned up straight away and was immediately put through to sales and the correct item was dispatched by registered post that day and I got it the next day. You can't get any better service than that.
Review by Nawaar2 years ago
Arrived ahead of schedule. Well packaged. An all-round good service.
Review by DBarbosa Tarburton2 years ago
Excellent quality polished stainless steel system with tinted glass looks exceptional and attracting much admiration from passers by. Great service from Adam and everyone at WPS nothing was too much trouble.
Review by BrooklynCommuter Halli2 years ago
Great response from the moment I made the call through to delivery. Each stage we were involved, our design carefully checked and the delivery made as easy as possible.
Review by Ducktight2 years ago
Professional and on hand to answer queries from the start. Competitive on price and have the added bonus that they manufacture the product themselves and have their own fitter who is excellent. Even more impressive was their after sales care, coming back to tweak a couple of pains of glass, no fuss at all.
I'm pretty picky but I would recommend Adam and the team every time.
Review by Claribed2 years ago
Would highly recommend them, very helpful and accommodating throughout the process. Very good quality product also.