I have been using this company for nearly 3 years now and has just recently had to claim first time, as a rental company has charged me for a tyre damage (which I haven't done). My claim was dealt pretty quick and a whole process is very smoth and straightforward.
Review by Shegufta3 weeks ago
Very bad customer service, my husband put a claim in for £400 almost a month ago, we have submitted every document they asked for and they constantly email us asking us more questions about the claim which is on a hire car from Firefly in Spain.
This is getting ridiculous and all I can say is if they are disputing a claim for £400 I’m glad it’s not for £4,000.
We have used this company for quite a few years and have never claimed before but certainly won’t be using them again after our policy expires.
Review by Petrichka4 weeks ago
As yet, we haven't had to test their product, we assume it will do what it says.
The purchase of the policy and the renewal were straight forward, although I had assumed that like all the other insurance policies I deal with it was done automatically, it was only when I needed to print the policy to take away with us that I realised we hadn't paid, maybe a friendly reminder email might have helped!
Review by Thakor1 month ago
Excellent value, premium never goes up, easy to renew, great service. I claimed in 2016 and my claim was dealt with smoothly and efficiently.
Review by CuberGames1 month ago
Prompt and informative service on phone very helpful and efficient.
Review by Rotto1 month ago
Easily organised as usual with Worldwide..dealt with over the phone in minutes
Review by CossAir Braskey1 month ago
I have used Worldwide Insure for many years and have always found them friendly and helpful when I have need to make a claim. They should not charge so much for senior citizens!
Review by Minchinhampton1 month ago
Never had to claim but value the peace of mind of having excess cover throughout the year without having to purchase extra, and expensive, excess indemnity every time I hire a car whether in UK or abroad.
Review by Kihan Nugloze1 month ago
This is my first time making a claim after using this company for excess for two years. Beware the policy for excess insurance through this company has a 75 gbp deductible. I ended up getting back a fraction of my claim after nearly a month wait. Very disappointed that the excess reduction company takes excess and that this was not upfront or clear on website or during communications but is written in the fine print in a way that I, and perhaps others, did not realize when signing up for this service.
Review by BedrockArmy Angsell1 month ago
Understanding, professional, questioning without being overbearing, friendly, knowledgeable and keeping their promises, calling back as promised, fast turn around and provision of documents.
Review by Edvaldo1 month ago
The service was great
Review by Crert1 month ago
I’ve had Worldwide Insurance for years but only needed to use it when a large dog ran into the path of the hire car I was driving in Spain. I reported it to police and submitted my details and forms to the insurance company. They credited all the money the credit card had debited my account with, around €1200, back into my account very promptly. I renewed my insurance policy and expected it to be a lot more expensive, but was delighted when it was only about £5 more than the previous year. Would highly recommend this company
Review by SzywyPL1 month ago
I have used WWT for the last 10 years always great service
Review by Yive1 month ago
I have used worldwide for many years because they fit exactly what I need for my travel requirements
Easy to use
Quick to respond
Extremely well priced and competitive every year
Review by JulieLiv1 month ago
I did my application on-line but I had a question I wasn't sure how to answer. I rang and the lady who answered (nearly straightaway I might add) was extremely helpful and polite. I felt to be a person not some number unlike the feeling you can sometimes get with other companies.
All being well I will renew next year and recommend you to friends.
Review by Jenuki2 months ago
Efficient response by phone and everything completed almost immediately.Thank you.
Review by Sumyya2 months ago
I had to claim in my 1st year, and payment was fast and complete on that occasion. Have renewed annually several times since then, with the assurance that I am with a reputable insurer should a claim become necessary.
Review by RicQuesha Kotagi2 months ago
I had to confirm very bad experience with claim procedure.
It is 20 days since I logged claim (policy number: CER18-WEB-40225, claim ref: 19003517). I have uploaded all necessary documents at day one. I have labelled all the files according to bullet points as are stated in T&C for streamlining communication and claim process.
What I got in return?
Constant not relating questions (ex: what is living equipment fee for? - it is not related to claim and it is stated in rental T&C btw) and demands like upload files which are already there from day one (ex: picture of car).
When I asked about an update (wanted to know if I should really do something from my side, what is the status of claim, and when I can expect payment) - no response for one week.
For now at this state, with this experience - I CANT RECOMMEND the service.
Review by Saerens2 months ago
I bought weekly car insurance while holidays in Mayorca. Unfortunately, someone has scratched front and back doors (left side) during parking by the beach. There were no witnesses. The lending company has blocked approx. 340 EUR on the credit card. Form submitted via Claim Ez. Smooth - basic documents and driving license needed. Positive response after 2 days, money on the account after a week. My first incident abroad and first insurance with WWI - very good experience. I would recommend. Best regards!
Review by Shimali Alilouche2 months ago
Great insurance. I was using this insurance for the first time. Lost the car key. Once all requested documents have been submitted my claim was accepted and paid out. I'll use this insurance company again in the future and I'll also recommend to all my friends.
Review by SocialPeloton2 months ago
Absolutely straightforward renewal of a clear policy giving me just what I want.
Review by Sajeevan Lochav2 months ago
It was very convenient and affordable.
Review by AshF Vaillaud2 months ago
Great cover, great price, knowledgeable staff, very quickly arranged.
Review by Jianzhang2 months ago
When you raise a claim, the interaction is through the claimEZ website where you communicate with them via messages. Every interaction takes them at least 5 days to get back to you. So the resolution (if you ever get to it is going to be slow and painful)
In my case, they've come back several times already asking for evidence of my claim that is not listed in the list of evidence required in the "how to make a claim" section of the policy.
I find it baffling that they'd ask for stuff that is not listed in their documentation, and my only guess is they are just making as much time as possible. Not that i'm claiming a huge amount (only about 500+ eur), so they may do this to every customer.
To this date, i my claim has not been resolved and there is no indication that they will resolve it, even though i've already met all the requirements written in the policy.
This is obviously very stressful and annoying.
So, my advice to anyone reading this is to AVOID these people.