Simple to use website, competitive quotes and rapid settlement of a recent claim makes World Nomads the best in my 40 years of obtaining travel insurance.
Review by Soeradj Bukatin3 weeks ago
Travel insurance is a scam with too many loopholes and unfortunately world nomads is no exception. They are not worth the money or the time you will spend submitting claims that will only be denied anyways. My husband and I purchased their most expensive plan for our three week trip to Africa in August 2019. As we began our trip home our initial flight was cancelled and we ended up arriving home 28 hours later than scheduled. This was not covered by insurance because we didn’t spend any money and they don’t value time. However, because of the extent of the delay, when we arrived home and our bag was another 4 days delayed they also didn’t cover the cost of basic items we purchased to return to work because it was beyond our insurance dates which ends the day your ticket indicates you have arrived home. This is ridiculous. The plan covers 150 dollars per day the bag is delayed but apparently only if you lose your bag at the beginning of your trip, not at the end. Do not waste your time or money with this company. I definitely won’t be in the future.
Review by Jamye Leidolt3 weeks ago
I have sent you an email and have been waiting for your response for last 3 days. Is it just after writing here that you reply on the messages.
Review by DounleTrouple1 month ago
I have used World Nomads Insurance for three trips I have done through Europe and North Africa in the past year. I booked a fourth trip this October that unfortunately I was not able to take (after purchasing flights, insurance etc). I was so relieved to be given a refund from World Nomads even though the cooling off period had passed. I received amazing service, communication from the company was brilliant and my refund was bank in my bank account very efficiently. I will continue to use them for my travel in the future.
Review by Mikals1 month ago
I just cancelled based on all of the poor reviews. 3 stars because cancellation was easy since I just purchased the policy today.
Review by AldaFlorencia Cowl1 month ago
I needed a Summary of Cover letter for a Visa Approval, both Mark and Sonja were very helpful through the whole process.
First time using world nomads and I'm delighted with its customer service experience.
Review by Gamina1 month ago
Had a lot of help and the people I spoke too most helpful and polite
So well done andthanks Marilyn
Review by Limbusubba1 month ago
First time I have ever had to make a claim on travel insurance and the claims process was much quicker and easier than I had feared. There was a bit of running and around and chasing up to get all the documentation together, but it was all reasonable and doable, and the claim was paid out in short order once all the information was submitted.
Review by Smirnow1 month ago
Hello, my expirience with travel claim had no problems going through.
The people at the call centre were always helpfull and my emails always had a fast answer.
I think that worldnomads is the best travel insurance in the world.
Review by RedDragon1 month ago
Was a very simple, stress-free process logging and having my claim accepted. Was very glad I had insurance in place and am very confident in World Nomads for future travel cover.
Review by Unspecified1 month ago
Quick and effective, thanks
Review by Mohamud Wellingbrough1 month ago
I booked travel insurance fro my wife who is flying tomorrow. Got a message to check email soon. No emails from them after few hours. Called customer service who told me it is Sunday and that I will have to wait till tomorrow and call back. Told her she is flying in the morning. Replied to me too bad and she cannot help me. Asked her if I can cancel the policy and get it somewhere else. Said she does not know and that I should log into my account. When I tried to create an account, it states I should receive email shortly. Said if you do not receive email, call customer support.
No email arrives.
NEVER EVER WILL I PURCHASE a policy from such folks. Maybe it is good for backpackers who have nothing else to do.
I would rate this service pathetic and extremely poor support.
Review by Bafford Ivanovs1 month ago
Pretty impressed with the service so far (purchasing and changing my plan prior to trip departure). Thanks for the support LaRae Polk!!
Review by Lucksters1 month ago
Never had to make a claim so I can’t rate them on that process. But I have been trying to ask questions about my policy for over a week now with no response. I emailed them twice and created a Twitter account just to contact them. They responded once on Twitter asking to DM me and that was the end of it. It’s been over a week with no reply. I’ve spent a lot of money insuring myself for the past year and I can’t even get help now. I’m confident that this review will be replied to with “email us so we can look into it” as all the others are but I’m done being ignored. WN just lost a customer because of this incompetence.
Review by Alzyodi Darriba1 month ago
Always helpful and provide excellent cover.
Review by Etchu1 month ago
I had quite a few questions regarding purchasing travel cover for our future trips and Mark (i think he was Irish) was exceptionally knowledgable, patient and understanding. He explained exactly what our options were and it was a very easy process to get the information we needed. Whilst we didn't purchase our policies today on the spot, we will definitely be back when the time comes to get covered! Absolute legend, Mark - thanks for your help :)
Review by Jerek1 month ago
I spoke with Brian about insurance for my upcoming trip, in particular including add-ons for more dangerous activities. This would have been expensive for a 9 month trip, but Brian informed me that I could, whilst travelling, purchase separate short-term policies to cover shorter periods where I required the upgrades, substantially lowering the cost.
I have not yet travelled so have not tried to claim, but from a customer service perspective World Nomads were first rate.
Review by TMitch Kohlhage1 month ago
insuring with world nomads is very easy and they covered us for what we wanted which was awesome
Review by Bushnell1 month ago
My questions were quickly answered and validated!
Review by Dejarnette1 month ago
Great customer service via email when enquiring about purchasing a policy. Really friendly, knowledgeable and helpful staff, who even reached out to me over the phone to make things quicker and clearer.
Review by Aeldo1 month ago
We have been using your services for many years but now that my husband has turned 66, you seem to have kicked him out. Your system does not give me the possibility to acquire a policy for him for our next 3 months’ trip to Chile.
Why being the most popular insurance company for travellers you refuse to cater to those over 65? The people in this age group have just retired and finally have time and energy to dedicate to travelling… I suggest you reconsider your terms and keep your regular senior clients who by the way never lodged a claim. Nowadays the pension age is rising due to the growing life expectancy so you should also face the fact. No reason to discard such a big chunk of healthy and active population in their 60s and 70s and why not 80s.
Review by Mr Morrissey2 months ago
The email welcoming me back from my trip which I had insured made me realize I HAD MADE A HUGE ERROR when purchasing my policy-- I had not realized my travel dates were incorrect. I received prompt responses to my emails alerting WN to my error and requesting a change be made but it was too late. However, WN worked with me when I documented the error I made at the time of purchase. Long story short, the agent managed to correct my error and I re-purchased my coverage for the correct travel dates. According to the WN policy, I was not due a refund or a correction but they were understanding & demonstrated what great customer service generates - happy customers who will return again, great reviews prompting others to purchase and spread the word of an excellent customer experience. Thank you to Malina!!
Review by Devorie2 months ago
Awesome and very easy to do it and it doesn’t take time
Review by Ahmadmunthar2 months ago
Great customer service, claim process easy and fast. I will use in the future
Review by ShreyouX2 months ago
I went on a trip to Africa and bought travel insurance online after some research. I got some things stolen in locked checked-in luggage from one regional flight within Africa. I filed a claim with airline report as soon as I realized item was stolen. I received a check about 1 month after i filed the report. I never had to talk to claims adjuster. It went smoothly. I recommend this service. It is worthwhile to buy insurance, I recommend this service !!