I am an Australian Worldmark NA owner. Have had the ownership for 3 years and happy with it. Our children live in USA and Canada so we holiday there about every 2 years. Certainly it is great to visit the children and their families, but it is even better to be able to take them to a resort for a holiday with their own unit. This allows everyone to have their own space (think young child melt down) and yet spend time together. Resorts are very accommodating allowing us to move tables and chairs so we can have evening meal together cooked in one unit.
By having a US ownership we have the same booking time frames as the US residents do ( SP have a shorter booking window) making it easier for whole family holidays.
The initial cost and maintenance levy however is high as in US dollars not Australian, eg monthly $150.00 becomes about $200 for us whereas the same number of points in SP is about $155.00. However I truly feel if you understand how to use the ownership it is worth having a unit to holiday in over a hotel room. Savings in meals for starters, means can participate in other tours and activities.
Regarding the housekeeping you are entitled to at least one a year depending on the size of your ownership. We have had to pay some when we ran out but at $120 or so for 3+days stay in a unit it is ok.
Remember to check other options with RCI as well as bonus time and fun time.
Enjoy your holidays!
Review by MChammer2 months ago
Avoid at all costs. Trendwest or worldmark the club is the biggest scam and waste of money you will ever do. Please do yourself a favor and steer clear of this company they don't care about you or your experience. They could care less about your vacation being fun and they will hound you at every stay and every location to pressure you into buying more points because it will make your vacations so much better and you'll be able to stay any where you want bull crap. This company is terrible DO NOT FALL FOR THEIR PITCH. RUN AWAY!!!!!
Review by Dudee3 months ago
Congratulations to Worldmark by Wyndham for creating a new way to abuse their owners and members. Where else in the travel industry would this scenario be seen?
Traveler: “The reservation is in my husband’s name, but he won’t be arriving until later in the vacation, but we still need to check in today as per our non-refundable reservation.”
Front Desk or Reservationist: “No problem, that will be $129, but, as we always say, please know that as a Club, WorldMark remains fully committed to uphold our ‘Count On Me’ promise to you, our valued owners.”
Traveler: “But we have nowhere else to stay.”
Front Desk or Reservationist: “You can’t stay here unless you pay an additional $129 to change the name on the reservation, but please know that as a Club, WorldMark remains fully committed to uphold our ‘Count On Me’ promise to you, our valued owners.”
Traveler: “But the reservation was always for our family. My husband is just arriving at a later date.”
Front Desk or Reservationist: “It’s too bad you didn’t know that when you made the reservation several months ago because now you have nowhere to stay and you lose what you paid for this non-refundable reservation unless you pay an additional $129, but please know that as a Club, WorldMark remains fully committed to uphold our ‘Count On Me’ promise to you, our valued owners.”
This would have been so easy to fix. What a shameful way to treat “valued owners” and what an empty promise that is!
Review by Salabamba4 months ago
I started loving it then was disappointed by my experience but we stuck to them and now I am very happy with the service and I will have to apologise for the review I did leave as you just need to know how to get the most out of it that's all thanks and we are thankful and look forward to our next holidays coming up
Cheers Michelle Bowen
Review by Shoptil4 months ago
As I said, it’s been rough enough to work the timeshare in “reality of life.” The only reason I sat through one more of their spiels was the intent of achieving a level of appropriation to serve a few of my friends over the next few years to afford what “I thought I had to share!” That’s how I got to HI with them to begin with. I was visiting a best friend in Florida in October, 2019. She had arrangements for 4 of us to enjoy 3 nights in Pompanou Beach with World Mark on her first level of membership. She chose to go to their meeting just for any update on ownership. I chose to escort her with her generosity of vacation. Once this organization learned I was already a member, I was at best targeted. I can tell you without any purposeful act, I was at best in a frozen state to have any kind of dialog to desire for a second another upgrade. This agent, smoother than most-corralled me for at least, 40 min. before he displayed personality, though with purpose. I right off, told him-“You display right off a great guy, but don’t waste your time I am the furthest from any kind of upgrade, or anything.” He turned it up another 50%, if that was possible and highlighted his “CPA” hat; but when that didn’t work-he indicated, he took it off and talked, as a “friend.” He assured me, how I was “undersold” in May and that, he could show me how all of it could be “re-allocated” without spending one more cent.” Quote! If I heard that, 6x-it was a dozen. I emphasized, also a dozen times my only desire is to pay off my present loan and minimize the monthly maintenance fee. Stay tuned for more...if you haven't been convinced if you have nothing better to do with your money. Then go for it. But it keeps on giving and giving. You were warned. I have no reservation you'll want the nitty gritty, if only to feel better your poor decision to have joined, too; or a true reason to rejoice b/c U didn't. For now I go with email...soon facebook and I have never been that kind of gal. Trust me. Friends would attest!!!
Review by Zhongyang Kostov5 months ago
Being a regular/standard owner of Trendwest we've actually thought about selling WM by Wyndham to join another Timeshare but glad we didn't (we've already invested too much here). However our experience as a Platinum Elite member was night & day (Motel 6 customer services versus Four Seasons).
1) If you are standard owner - you get NO customer service! Shame on Wyndham. No additional benefits, just the rooms. Pay more for Travelshare but it cannot be purchased on resell market or sold - it includes RCI forever, extended bonus time and use of affiliate hotels. This will give you more options and flexibility but it will cost both upfront and annually for these benefits.
2) If you purchased via 2nd party (online pennies to the dollar, not from developers) you are restricted only within WM system. Best you go thru website to reserve rooms or expect to wait 30min plus on reservation calls as you cannot get upgraded status unless you pay more to get into their system. Also OVATION and the disastrous Pathways (scam to get you to buy MORE when you're trying to exit) is simply forfeit your points so you no longer on hook for maintenance fees or resell which will give you 35-45 cents per credit (after adjustment it's more like 26 cents per credit) - that's ALL they offer. Retail from developers is $3.35 of course they'll give you discount off that but it's still $2-$3 credit. Also no tax breaks as 1098 can only be issued by developers financing arm.
3) We've never been late on our maintenance fees but I am horrified to hear these stories. I wonder what level of owners they are and whether or not they purchased directly from developers - did more research, doesn't matter they WILL put you to collections if PAST 60 days late REGARDLESS of your history! They say they will contact you per your info on file, but it's your responsibility to keep it updated. Interest and late charges start 10 days after due date. No 1st time forgiveness! Wyndham paid a lot for WM and they are still trying to recoup the loss. They have purchased back and actively trying to eliminate 2nd market for their timeshare. That is why they came up with Travelshare to differentiate their credits versus other sold online.
4) We've enjoyed all our WM vacations- even got married in Hawaii via Bonus Time 16 years ago (paid only 2k additional for about 30 ppl in 6 units, not happening now with Wyndham prices and limited assess). We miss all the last minute bonus time availability for our weekend trips. So yes I agree it was better with Trendwest but the onsite customer service is better now. I remember the days where late checkin was simply a key in a lockbox and no one at office after 10pm. But I also remember when our car broke down and Trendwest made accommodations to have us one more night - again not happening now with Wyndham.
5) Personal Choice does work! Booked Hawaii last minute for 1 week during Thanksgiving high season (resort not as nice as WM - more like airBnB condo but oceanfront) had to pay about $1k to supplement our limited credits but still worth it.
6) Had we moved to Shell years ago we would have lost money as Wyndham now owns Shell and we have access to their locations. Worldmark credits gives much better ROI as compared to Wyndham The Club, Shell and other timeshare if you have developers credits and enough to get you beyond standard - like Diamond or Platinum.
7) Any timeshare is only valuable if you are able to use it. So use it while you can. Compared to those who purchased 2nd vacation homes, we've gotten much better use of our timeshare with less hassle of maintenance etc. Also some of our friends simply lost their homes during slump in 2010 and few that held onto the vacation homes are barely breaking even now.
8) Don't expect to make profit from ANY timeshare. If you use it, it will give you value. Otherwise it's prepaid luxury vacation which you'll break even or make your ROI after 12-15 years if purchased retail. Buy second market and you should make ROI in 2-3years. It is something you can deed to your children but they must be able to afford maintenance fee which keeps rising. For us it was a valuable as we have had many family vacations, in resorts with kitchen (necessary with small children) and washer & dryer. That type of accommodation was not readily available when we purchased 20 years ago; however now with AIRBnB and RedWeek.com I would be willing to pay a little more at time of use and NOT be obligated to perpetual lifetime debt of maintenance fees. There’s also more availability and flexibility when booking as needed. Trendwest came up with flexible point system that changed timeshare and got a new generation of owners; timeshare industry itself needs to come up with new, more appealing options in order to get my children as owners otherwise they will all parish.
Review by Quanton5 months ago
Stay away from Worldmark the Club. Went to a presentation at Inn at the Park in San Diego. Was lied to about charges for housekeeping by the General Manager. Was told by him there would only be a fee if we requested housekeeping. My wife and I heard the exact same thing about these fees and it was clear to us what he said. If we knew there was going to be additional charges for housekeeping on top of the purchase price and monthly dues we never would of purchased a membership. I reviewed the nearly 15 pages of the contract before we signed. I just skimmed over the portion for additional fees because we were clear on what he said about housekeeping fees. Unfortunately didn't find out the real story behind these fees until after our cancellation period was over. Try to work it out with Director of Sales, all we got was, sorry. So disappointing and now were stuck with it. Beware!
Review by Kirenia6 months ago
I will lead with this, in addition to looking like a cheap 80s motel, that so many people have noted before, Wyndham Pagosa also have bed bugs like one!
I've given enough time for Wyndham and Worldmark to reply to my grievances after a letter dated XXX was sent detailing an incident. I preface this review with the fact that I did elect to allow opportunity to correct this before going public.
The only follow up I personally received from this incident was a call from an insurance adjuster on 02/21 stating they are denying any liability in the case. A call that took only two minutes and a result I expected.
I didn't receive any customer service gestures, follow up, or even a simple apology from Wyndham Pagosa, Wyndham corporate, or Worldmark. In fact, I was met with the opposite (and frankly the reason why I feel so encouraged to at the very least take a jab at their reputation). This is all particularly dissapointing considering this was the first time to Pagosa and first experience with Wyndham.
I made the mistake of not reading the reviews of this place before booking it. The place is poorly managed and unprepared for guests. They clearly lack any sense of professionalism and their "resort" should be downgraded to the lowest rating. Hot water runs cold, doors don't lock, coffee pots are left dirty, microwaves are left dirty, bathroom sink doesn't work, the furniture is old, the carpet is stained, the tile is coming up in the bathroom, the outside layout of the place is odd and difficult to navigate... Need I continue?
Honestly, I wasn't bothered by any of it. I felt our stay, which was mostly inside, was decent. After all, we came here to get away. That all changed when I woke up on January 20, 2019 to bed bug bites and a bed bug crawling on my arm!!!
To make a long story short, the assistant manager came and was very dismissive. Specifically making every excuse possible except face the truth and simply apologize this had happened. He went as far as to say that my bites looked like burn marks and that it wasn't a bed bug at all. Yeah... Cause I go around burning myself.
I should post pictures and ask others if this is a bed bug?
I've stayed in some not so great hotels, but this experience will stick out as the worst. It could have honestly turned out to be a memorable experience. For every problem only presents an opportunity, but that all was quickly lost.
I felt during the whole experience that the appreciation for me as a guest at their resort was undermined. Repeated attempts to humiliate me and my concerns will not go unnoticed.
Review by Viena7 months ago
I've been an owner for 3 years, I've used points for 3 week long vacations so far and I've not been disappointed. I've been late on a few payments but was still able to book with an agent because I couldn't do it on line, I gave him my western union confirmation numbers and after payments were verified, I was all set to reserve a vacation at the Palm Aire Wydham in Pompano beach, Florida a must visit! I did attend a sales meeting( because I thought I had too) and was glad I went, the rep looked over my contract after his attempt of trying to sell me more points, I told
him that I was comfortable paying my monthly installment and was not interested in paying more than that, he said well to be honest with you, you have one of the best packages and what I was trying to sell you is no where near worth the price you would be paying, compared to what you have now but I had to give you that opportunity to purchase more points. Wow! so grateful for his honesty. A happy owner!
Review by MiguelPonte7 months ago
World Mark is a Club that is managed by Wyndham. The Club is a good club. Some of the newer properties are in not good locations and high point value - thus putting stress on older / desirable properties at good locations.
Wyndham and Trendwest prior to that were both pretty horrible with high pressure sales pitch. It took me a while to understand that the Owner Education events were really a sales pitch paid by developer. It spoilt a few of my vacations as my time is more valuable that $100 gift card they give after the high pressure sales pitch. Particularly the location in San Francisco at Bush Street should be avoided at all cost for sales pitch. The team there is worst slimy lying snakes . A middle aged woman manger of sales if she is still there or not should not be trusted at-all.
You can get 10000 points recurring on ebay for $3000-$4000. So, the developer price is not worth it. The investment does not hold value.
Review by Elyzabeth8 months ago
Horrible company. Horrendous customer service. Their website is not user friendly. If you buy a time share from them, forgive yourself. If you need ANY type of customer svc on the phone be prepared to be put on hold for at least 10-15 minutes, and get transferred multiple time with 15 minute waits between transfers. Most of the time the places you want to use your "points" to reserve are not available. When my payment was late --even after I paid and got caught up, I couldn't make a reservation online. They blocked me from making reservations even when I paid for the following month ahead of time. NO one seems to know how to help with questions and financial issues..they just bounce you around from person to person with long lonnnnng waits between calls.
Review by Litzie1 year ago
We signed a contract with them and paid over $3000 for a weeks vacation at one of their resorts. They were trying to sign us up for a timeshare, and we couldn't at that time. They told us they had an alternate plan that allows us to try it for about $3000. If we liked it, we could convert over to the full timeshare, and our money would be applied to it. They did specifically state that we had to decide within 2 years whether or not to convert. We specifcally asked the guy "What if we can't use the vacation in the next two years' - his response was "If you pay the money, we owe you that one week. That's yours. But you won't be able to convert, and you won't ever be able to buy a Wyndham timeshare".
Fast foward two year - we can't use the vacation. The salesman lied to us. When I filed a complaint with the Better Busines Bureau, their representation a "Judd Edwards" told me that it doesn't matter what the salesman promised, it isn't in the contract so they don't care and won't do a thing about it. He half admitted that they know that their salespeople lie to people, but it doesn't matter since we signed the contract.
Review by Spartakos2 years ago
100% value for money with vacation ownership nothing but a fantastic experience with wyndham would recommend to anyone and everyone
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