Fast communication. Able to customize an order for me without any issue. Highly recommend.
Review by Hrmn1 month ago
WOW! This hood is GORGEOUS! Highest quality craftmanship. Can't wait to install it. It is definitely going to be the centerpiece of my kitchen. Thank you very much!
Review by Sambasivareddy1 month ago
They have been wonderful to work with!
Review by Skutumpahman Pasp2 months ago
This custom-made table top is beautiful and much better than I thought it would be I’m very pleased service was incredible
Review by Till3 months ago
Beautiful product, timely delivery (in fact, earlier than promised by a week), and AMAZING customer service. Cannot recommend enough, especially if you want a gorgeous copper oven hood.
Review by Clessie3 months ago
Austin was great to work with pricing and with the actual order. Product was delivered on time. Great experience !!!
Review by Mahsaud3 months ago
Customer Service is excellent I had ordered the stainless steel hammered farmhouse apron sink at the direction of my client. The order was placed feb 26 2019. Due to the extensive renovation of a historic home and issues that held up the project we did not install the song until the end of August. The clients were taken back a little by the apron having some waviness to it due to being handcrafted. The sink is beautiful but it bothered them. Coppersmith offered a full refund! In the end my client decided to keep the sink and overlook what they thought were defects. I think if they would not have offered the refund the client would have felt “stuck”. It is my feeling that they will enjoy the beauty of this beautiful sink and come to appreciate the artistry of the Maker. Thank You.
Review by Krimy3 months ago
Austin did a great job!!! Love working with CopperSmith; product is well worth the price.
Review by Scabal3 months ago
Just got our rangehood and extremely shocked and disappointed to see "product of China" on the box. We thought we were getting a handcrafted item from the US! Our lesson on reading the fine print, but definitely feel like the product was misrepresented.
Review by Bradshore3 months ago
From the first time I spoke with Austin, his customer-service focus proved helpful. He listened patiently as I explored and clarified what I wanted. Admittedly, I was more than a little concerned about purchasing something of this import without seeing it in person. My anxiety was somewhat quashed after reading all the post reviews. Austin put my fears to rest with his expertise and knowledge. His follow-through skills are outstanding—he kept me apprised of the status of my copper range hood throughout the entire process. Austin made shopping a pleasure. Our copper hood is gorgeous! We, and every contractor who has come into our home, admires its beauty. Austin, thank you for the amazing customer service you provided us!
Review by Kananga3 months ago
We purchased the Classic Copper Range Hood with the antique smooth finish. The workmanship was superb; from the quality of the materials and expert fabrication, down to the antique finish. I was also impressed with the robustness of the packaging and shipping container. It’s obvious to me that there is pride in workmanship with this company.
Review by CCYoung Antinone3 months ago
Instead of my hammered sink, I received another customer's exhaust fan insert. I contacted Coppersmith ASAP, and they provided a shipping label for ME to reroute the fan insert to the intended customer and asked me to wait for that customer to do the same for my sink. I sent my item out the next day and waited over a week to receive my sink, until I finally called Coppersmith to find out where it was. I was told the other customer never arranged to get my sink to UPS and because it didn't trigger a pickup in their system, my sink rerouting was basically forgotten. It wasn't until I threatened to cancel my order that I finally got service and proper tracking info. 3 weeks after my order I finally received my sink. The customer shouldn't have to work so hard for Coppersmith's error. I gave them a 3 out of 5 because the sink exceeded my expectations.
Review by Transborder Ufuktepe3 months ago
Austin was truly amazing. I contacted Austin at the last minute and needed a customized vent hood for a high-profile development in Houston. The urgency is I needed it prior to a grand opening which will include the mayor and other government officials. Austin was professional, knowledgeable and helped to push the order through. The vent hood was delivered one week earlier than what I was originally told and this is all do to Austin. Austin is an asset to Coppersmith. The product looks amazing! I will use CopperSmith again and ask for Austin.
Review by Christianlelli3 months ago
As a designer this was the best hood experience I have had - and the product also was beautiful. Thanks so much.
Review by Ljubina3 months ago
I like the hammered farmhouse sink,searched many places, but Copper Smith the best price compare with others, I ordered it ,a little nervous, as first time order online. Call customer for a few questions and got a quick respond,good service,I am so impressive
Only one week the sink arrive, I was shock because its so beautiful
breath taking, I am happy that i made a right choice to purchased at Copper Smith and thanks for making so beautiful products.
I am rating them as highest 5 stars of service, price and products
Review by TheSpanishInquisition Kronsted3 months ago
The copper hood looks fantastic and is the centerpiece of the kitchen. Everyone compliments us on how amazing it looks. No issues with quality of the decorative work or with the quality of the actual fan insert. The hood arrived right on time as promised. The box containing the hood was packed bomb-proof.
Advice for the CopperSmith staff: packing for the insert could be better. The cardboard box got damaged during the shipment even though it was strapped to the main plywood box with the hood. Luckily, the insert was intact.
Review by Lta4 months ago
sink is beautiful and online picture is accurate to the appearance of the sink. Very happy with the product - the gauge/quality of the sink is superior to other copper sinks available online. Would definitely purchase this item again.
Review by Fishany4 months ago
LOVE our copper hood! Couldn't be happier! We were going to go with a different company and that company was so unresponsive before we ordered that we decided to switch. SO glad we did. Coppersmith was extremely professional and available, with great installation instructions. Wish they had a space for photos I would upload one!
Review by Extrymas Achcar4 months ago
We love the hood and sink we bought but we bought both in stock. When we talked to the reps, they were super helpful. There are no installation instructions that came with our in stock items and we had to have numerous calls with support to identify the right way to vent the hood since we have a ventless set up. I would definitely talk to a rep and make sure you understand dimensions and installation procedures before buying as paying shipping and 10% restocking is a steep price to pay if you get it wrong.
Review by Asheish4 months ago
I love the color and texture of the copper top, it was just what I wanted for my dining room. I’m very pleased. It arrived in perfect shape, probably due to care of the packers. Couldn’t be happier.
Review by Dcoak4 months ago
It was easy to order this beautiful copper table top online. The table top arrived on time, well packaged, and the finish was exactly as seen online. It easily hooked onto a table base I purchased separately online and stained. Great customer service and overall experience. I would recommend coppersmith without hesitation.
Review by Shahroze4 months ago
Great customer service! Great follow up!
Review by Emmmanuel4 months ago
The folks at Coppersmith were always nice and helpful from the first time we talked right up to answering our questions during the installation process. And by the way, the range hood is absolutely phenomenal!!!
Review by Jerree4 months ago
Inquired about using LED bulbs in range hood fan insert. I was promptly sent a link to purchase the correct bulbs at a good price. Thank you!
Review by Debramyst Perticari4 months ago
We selected Coppersmith as a source for the kitchen hood for our new home. Our builder ordered the hood and was very impressed with the process, how quickly the custom hood was manufactured and the ease of installation.
Now that we are in our home we love the appearance and operation of the hood and are especially pleased with the ease of cleaning. The vents are solid stainless steel and are easily cleaned in the dishwasher - fantastic feature.
I also called customer service with a question and was impressed with the excellent response and attention to my inquiry. Coppersmith sells an excellent product and has dedicated staff representing them.