Horrible software, I have never used software as bad as Workfront. This is a multi million dollar company with so many issues. I had to find this site just to leave this review. Its been frustrating using this software, it fricken blows. Customer support sucks too, they follow up with an email that doesnt have any details on what they are following up on. So if you have multiple issues (yea no kidding, horrible software, so yes I have multiple issues), you are dealing with abysmal customer support.
Review by Zaykihah1 month ago
Workfront has been a game-changer for our company. By utilizing the system I have a full picture of what is happening in our organization. I am a firm believer that I must understand the work before I can manage the work. By utilizing templates, workflows and request ques I can understand the full scope of what is happening. From this viewpoint, I can easily assign and asses resourcing needs. The reporting engine allows me to customize reports quickly and easily.
Review by Bumblebeesmum Castricone2 months ago
Workfront is an incredibly dynamic tool that can be truly customized based on your organization's needs. It's not without its flaws, however the incredible service from their Support and Engineering teams are exceptional.
In addition to their exceptional customer service, Workfront has done a wonderful job building an entire community for their clients to share information, tips, and best practices with each other. I am always impressed to see how much interaction there is, not only between Workfront users, but also the input from Workfront staff who actively join in on the conversations to offer insight or advice.
Workfront is a wonderful, dynamic, and very complex system that allows you to tackle your work processes in a variety of ways. The amount of options available can certainly be overwhelming, but Workfront staff will bend over backwards to help you understand and make the most of your implementation and ongoing system improvements.
Review by Temesghen Villahotell4 months ago
I am working with Workfront since 2017 till now. My expectation is learning with this team.
Review by Scarano Pheysey4 months ago
The system is pretty complex and if you don't have someone dedicated within your company to manage it, then it will fall by the wayside. But using it from a user perspective is pretty intuitive if you are fairly tech savvy. Some of the older folks have a difficult time using the system. It seems to be set up better as a ticketing system for troubleshooting/technology issues. We use it for creative projects and it seems a bit limiting in that regard. The proofing could be better for more interactive prototyping. Overall, the system works for what we need to at a surface level, we just do not have the dedicated resources to use it properly, therefore we do not feel like the expense is worth it for what we are getting out of it.
Review by Mamud5 months ago
Workfront is a very robust yet also fairly flexible, customizable system. As with any platform, system or tool, there are always things users would like to change about it so it is ever evolving.
We have two departments using Workfront thus far. Our IT department currently is using it primarily to manage its projects and provide hi-level reports up to executive teams via custom dashboards. Marketing & Creative are using Workfront for request intake, project management, collaboration including reviews & approvals, scheduling and assignments, and operational reporting (sans finance for now). Would like to see us use the Workfront abilities for planning: strategy, portfolio goals and scorecard, and resource planning - hopefully the latter this year and the former possibly next year.
Interactions with Workfront have been fantastic from Sales through Support. They are typically very responsive, kind and friendly, and most-importantly they tend to be solution oriented. Its also nice to work with a service provider whose employees are as excited about their product as the users are.
Review by Shermanleroy5 months ago
UI is a struggle for new users. The tool is designed for project managers, people who understand or who have had formal training in project management. The deal is, the majority of users aren't. They need a simplified version way to manage work, build out timelines, quickly update add remove tasks without have to thing about predecessors or task dependencies, etc.
Review by Paramprateek6 months ago
Solid Platform and Great Support
Workfront has most of the tools that we need and gives us the flexibility to make adjustments within our build as needed.
Review by AvdLeek6 months ago
Workfront is a very intuitive and easy-to-use tool.
It has fields and information already by default but many times it becomes very limiting because even when you can customize fields you can not do for example a "% planned advance" field to compare against "% completed".
Sometimes making formulated fields becomes very complicated because it does not accept some formulas.
The Ipad APP is a very defined executive report, which does not allow you to configure the information you need or want to see (for example different information fields such as custom fields)
Review by TechMiner6 months ago
On the one hand, I have not experienced a better electronic proofing solution. On the other, still much more time-consuming and prone to error than old-fashioned printed paper proofs.
There are many great features, you know about those, here is the not-so-great:
The worst problem is extreme latency which occurs far too often, many times a week, and when it happens, it often recurs for hours at a time. I click on something, then it freezes for minutes sometimes ten minutes, before I can do anything, even continue scrolling.
Second worse is the the lack of control when navigating multiple corrections marked on many different pages in one comment—we call them "spiderwebs". We often mark the same correction on dozens of pages as our files have multiple versions of the same letter. The interface ALWAYS zooms out to show ALL the "spider links" on every page, causing us to need to zoom back in on one in order to read anything or even to identify the page it points to. This feature is important but needs great improvement.
1. The ability to disable the Zoom-out and have the interface just take us to the first occurrence at a 100% zoom.
2. The ability to quickly jump to the next occurrence without having to zoom out and then back in.
3. The ability to use the multiple-selection "spiderwebs" with TEXT corrections, not just boxes and highlights—most of our text corrections occur on multiple pages and so editors cannot use the text tool or "replace with" text features when they need to mark multiple pages, which is most of the time.
ADDING MARKUP TO EXISTING COMMENTS—very frustrating and limiting that one cannot use any of the commenting tools to ADD to an existing comment-to say "no, do not change THAT text that was marked, instead change THIS text on the next page" and be able to point to the instance. We have to crate a NEW comment to do that, which is very confusing as we will now have multiple, conflicting comments.
IN PROOFHQ (WORKFRONT PROOF), THE LACK OF BASIC STYLING (rich text) in the comments makes it so inconvenient to mark bold and italic etc. in text corrections that none of our editors even attempt to indicate correct text styling anymore. This often results in additional correction rounds to mark up bold and italic in body text. Please add rich text to comments.
So annoying that in the the html5 version of ProofHQ one cannot MAKE A COMMENT AND MARK IT DONE IN ONE WINDOW—this worked FINE in the Flash version, but now I have to first make the comment, then post, which closes it, then find the new comment in the comment list and reopen it just to mark it done. I ALWAYS need to make a comment, execute the correction myself and mark it done all at one time. PLEASE restore the “Done button” (and the other actions) to the NEW COMMENT window and don’t make us POST the comment and then reopen it before marking it done.
TAGGING OTHER USERS who are not scheduled to access the proof yet—I often need to leave a comment for a reviewer who will not have access to the proof until it is their turn, which will be several days after my turn… If I try to tag them they are not available in Proof HQ for tagging. If I add them to the stage to be able to tag them, then they are tempted (and able) to access the proof out-of-turn and disrupt our workflow. NEED TO BE ABLE TO TAG ANYONE AT ANY TIME and a way to CHOOSE BETWEEN REQUIRING AN IMMEDIATE ANSWER FROM THEM (as it is now) OR TO DEFER THEIR NOTIFICATION and ability to access the proof until it is their turn (stage).
REQUIRES THE SAME MANUAL CHANGES TO SETTINGS EVERY TIME I UPLOAD A NEW VERSION. So absurd that for every upload of a proof in ProofHQ (Workfront Proof) I need to make the same redundant changes to the settings — this is automation???
1. Name of proof version. We do need to change the name of the proof as it moves to a different MAJOR stage, but we do not want the proof to be named with the PSFs’s name. We want it to retain the SAME NAME for a proof during the whole stage. But it defaults to the PDF name (we never want that) so I have to change the proof name on every upload.
2. Workflow—we always use the same workflow for a particular job, but Workfront ALWAYS defaults to “-with parent version changes”—that is a setting we NEVER use. So for EVERY upload, I need to change the Workflow each time. OMG.
3. Idiotic stage diagram — what the heck is this for—it is of absolutely no use to us, yet the stage diagram floats over the upload window, obscuring important info and requiring me to hide the stage diagram each time (which today I cannot even do—it won’t hide today)
4. Recipients - I have to change the Proof role of the recipients every time I upload a new version—why doesn’t it know/remember what role people are supposed to have?They each have the same role every time but it never defaults to the correct role.
Two years of waiting and still Workfront and ProofHQ are not integrated at our company and show different deadlines in each for the same stage of the same job.
Apparently Workfront’s inability to accommodate our company’s workflows prevents full integration.
Still have to mark tasks complete in BOTH places, doing double work.
Neither is linked to our time-entry system Webvantage so triple work really as I have to enter time in a different system.
Frustrating that there are no links in ProofHQ (Workfront Proof) and Workfront to access the same job, I have to search for things in Workfront or ProofHQ even though I have the job open in the other application.
Review by Sylv6 months ago
I had implemented four work management solutions prior to Workfront. Where Workfront stood out at at first glance was robust functionality, flexibility and scalability. As our use evolved, from a single department implementation to cross-organization implementation with multi-platform integration, the level of support and accessibility from the Workfront team and the Workfront user community is not something I've seen anywhere else.
This level of support and events like LEAP and local user group meetings play a huge role in the ongoing evolution of our WF instance so that it is a 'living' thing that matches the evolution of our organization.
Review by CodeDonna Dzhioev6 months ago
Workfront has made a real difference in our project management. We now have visibility to all projects that are being worked on. When I run into issues, the Workfront team is quick to respond and help me resolve any issues. I would recommend Workfront to help manage workflow within any company.
Review by Ariold6 months ago
Workfront has so many features that allow for integration!
Review by Kaihaan Sarfaraz6 months ago
I have used WF since Dec 2017 and for the most part it works well. It is good when it comes to creating timelines for individual projects but cannot support when building a campaign which includes up to 50 projects. Whereas Excel allows you to build one big campaign with smaller projects below it with key dates rather than detailed tasks, WF doesn't seem to accommodate this. This makes it very hard for the account teams when sharing with the client.
WF is not the most visual tool so people tend to avoid exporting timelines to share with the client as it is not visually appealing.
The new layout from WF has received mixed feedback with things jumping around on the screen so that does worry me as the old layout didn't present any issues.
It has some good reports which I think is good for tracking!
Review by Charmed7 months ago
I've enjoyed using the product to see new releases of code for mobile. It has been helpful to see and test the new functionality. It is also a good opportunity to provide feedback to our team on improvements that will be deployed soon. Love all of the improvements!
Review by Dyelle Clevett7 months ago
Ease of use, customizable user interface and high customizability is what really sets Workfront apart from my previous platform. The common feedback from everyone I deme Workfront to is "Less clicks!" Considering a person's work day, administrative work should not be a large portion of the time. Workfront consolidates many things into a one-stop shop for increasing efficiency.
Review by Closeted GukWon7 months ago
Workfront is an incredibly robust work management tool that can fit the business requirements for all sizes of teams and organizations. Workfront's implementation team will provide the perfect amount of support you need to implement successfully.
Review by Mckensie Ln8 months ago
We're the marketing department of a small to mid-sized software company but never feel that way in working with Workfront. Everyone is responsive and helpful. We succeed together!
Review by Carlies8 months ago
Lots of customization - steeper learning curve than I expected.
Review by Themaltesir8 months ago
All of our Marketing teams are using Workfront so that we have a 360 view and collaboration across our departments. Everyone can monitor projects in real-time and track progress - from requests through to delivery. (e.g. POS) We have been using it since 2014, so we now have an archive of projects that we refer to daily!
Review by TahAbstraction8 months ago
For the most part, Workfront is pretty easy to use. It works well for waterfall projects. Customization is highly flexible (almost TOO customizable)! The reason I gave it 3 stars vs higher marks is due to the limited agile functionality. We are having trouble adapting teams who are used to JIRA to now use Workfront. It's a constant challenge as JIRA users want some of the same function in WF and it's just not there yet. Overall though, Workfront has aided our move from a manual proofing process (sending big PDFs through email) and has helped streamline our intake greatly. Their support & help services are stellar. Lots of training available--be ready to become an SME if you adopt!
Review by Duggins Markusson8 months ago
I used Workfront at my former job and liked it so much that I badgered my current employer into implementing it. I've often said that I couldn't do my job without Workfront so I'm thrilled to be getting back into it.
While Workfront can be a bit of a struggle to get the hang of at first, I've found it to be far superior to any project management alternatives I've explored.
Review by Ethenie9 months ago
Great project management. Needs to complete the proofing integration. UX has a lot of issues, too developer driven. Needs to have more customer feedback and focus groups.
Review by Cismas9 months ago
Love the reporting and dashboards in Workfront. The ability to develop standardized project templates offer a level of ease for team members knowing what needs to be done and when.
Customers now have the ability to see the status of projects and don't need to send emails or make additional phone calls.
Review by Hannon9 months ago
We purchased this tool at just about the same time our team was fed up with the current process we had for project management (excel spreadsheets). Users were able to adopt the product rather quickly and we have been tweaking the use of our instance since we launched. Overall, we have had a very smooth transition, just a couple of system bugs or workarounds we have experienced.