Bad delivery outside my garage because of a 5 cm footstep...
You are right 960kg to move is not fun.
i don't want a crane, just the little clark for this kind of delivery is enough...
Yes delivery is a big part of your product, i pay you for that so 1 star.
Check my order, i say "watch out there is a 5 cm step to come in the garage". If you don't agree that, please say it directly or refuse the delivery. It was on the paper of the driver...
A small metal plate was enough. or some truck have the clark outside at the back.
Review by Tynlee1 year ago
Ordering, phone calls, paying & the delivery has been Excellent.
Review by Healen1 year ago
Very good quality of wood: dry, nice wood, no branches! But transporting partner not always relyable!
Review by MasterMitchel1 year ago
Review by Julet1 year ago
Review by Fallaha1 year ago
I do not speek French so my answer is in English.
I am not satisfied for the following reasons.
The pallet was smaller than mentioned in the webshop.
On the top of the pallet 20 cm of wood was missing, in total there remained 1.5 m3 instead of 2 m3.
The wood was partly mouldy, the pallet itself was black mouldy and has probably been outside for a long time in not dry condition, the wood was certainly not < 20% humid.
I informed Hotdevil 10 days ago but never received an answer and I think this is the worst thing. Making a mistake is not the problem. Not solving it is bad.
Review by Oghenerukevbe1 year ago
amazing service.. top👌
Review by Challapalli2 years ago
Delivery was quick, but I was disappointed with the wood quality... - lots of rotten pieces (you take a log in your hand and it's light like balsa)
- lots of really THICK logs that I will have to chop (hopefully I'll succeed, some are full of knots)
- the length of some logs was way over the advertised 30 cm, I have a small wood stove so 30cm is still ok but 34cm is a problem...
Overall the wood is ok but the packers could have avoided sneaking in the bad pieces when the "restaurant quality" is promised.
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