My kids love this. it does require me to work with them. this toy not for lazy parents.
Review by Pirha11 months ago
Terrible experience . They have my correct California address and shipped it to Colorado! Then tell me I need to take it up with USPS! Took no responsibility and I still havent received item nor a refund . Worst customer service I have ever experienced!
Review by Ophé Jeschin1 year ago
Thank God for PayPal as they are handling it for me. Ordered a few things, during checkout was given offers which I misunderstood. End up from two to a total of five. I contacted immediately and was told I can't cancel, have to wait until items received then send back for a refund. What nonsense! I was given a RETURNS link and was falsely mislead. As it turned out on their invoice there is another link saying as long as items have not been shipped I am entitled for a full refund.
Upon contacting wondergears with this info I received no replies for a couple of days, then received and email saying ALL items sent.
Only received two items. I ask for a cancellation, since I didn't get the items, again no replies and the next day was given another tracking number which doesn't exist yet and it's been a few days still nothing with tracking number. What a sly company! Also to make matters worse they took more then what was invoiced saying oh we take more to make sure there is money in account what crooks! Glad I used PayPal so now they are chasing these robbers for me.
Really regret purchasing also my daughters was not rough with it and few already broke. It was the speedway and the gears one. One speedway track was missing a bridge connector, the gear toys was suppose to have bears and a monkey...all were monkeys on both sets....l
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