What a horrible experience from start to finish we was passed through booking to all stand in a stairwell for over 20 mins and then the seats are so close together that they hurt your knees 5'9" I am not a gaint !! Cahrge you for everything and dont even consider taking a normal sized travel bag on 25 notes extra I hope I never have the misfortune off travelling with this company again !!
Review by MarciaTilt Badenas1 month ago
Most unreasonable airline ever.
50€ to check in at airport. No machines, not possible to check in online after 24 before flight.
Extremely unreasonable when travelling with elders etc.
Horribel start to your vacation. Never again.
Review by Benree Japhtha1 month ago
Truly shocked by how horrible and stressful the Wizz Air experience was.
We booked the "Basic" flight online, paying extra so we could choose seats to sit together.
When we arrived at Budapest airport, 2.5hrs early, the queues were enormous and badly managed because Wizz had only 1 person on their standard check-in desk. The other, "Priority" desk, was poorly labelled (just a small font on the screen above them, no other signs or staff directing people). As a result we saw multiple people accidentally join the Priority queue, some refusing to leave it ("we've already waited 20 minutes" one couple said, as 3 ineffective staff members gave them contradicting orders, eventually giving up and letting them stay). It was a disorganised mess.
After queueing for standard Check-In for 1 full hour, we reached the desk and were met by a surly young girl. She asked for our boarding passes. "We don't have boarding passes, that's why we're checking in". She then told us, in the most rude and dismissive manner possible, that because we hadn't checked in online we had to go to another part of the airport to pay some kind of fine, and then rejoin the queue from the back. This after queuing for a whole hour, and watching other people be allowed to skip into Priority. We were upset and confused by this, but the girl continued to speak to us like we were petty criminals.
At the "fine" desk, we were again treated like criminals as we were told we had to pay €35 each.
We then had to queue all over again. When we finally reached check-in, a different check-in girl was more polite but totally incompetent. She didn't know the country code, so had to wait to ask a surly colleague, and then sent us off without giving us boarding passes. She'd forgotten. Luckily my wife noticed this and asked where our boarding passes were. "Oh yeah, I forgot" was the response. Unreal.
I went back to review the full Wizz Air booking process and all the emails they sent to see if this horrible practice of fining people for not checking in online was made clear anywhere. It isn't. When you book, it simply says "Online check in up to 2 days before departure", which seems entirely standard for all flights. In your invoice and confirmation email, nothing is mentioned about MANDATORY *ONLINE* CHECK-IN. Even in the "online check in is open" email, it says "Check in now for a carefree travel experience!" not "Check in *online* is MANDATORY or you will be fined €35 at the airport and made to queue all over again, potentially missing your flight (in which case we will still keep the fine)".
This reeks of a deliberate extortion tactic which underhandedly hides crucial information that clearly deviates from virtually every check-in process across the world (I'm flown with super budget airlines all over the world, for many decades). Even if you argue that I should have checked in online (I didn't because we'd already paid extra for our seats so assumed we could simply check in at the airport, as standard), the size of the penalty (€35 each) is extortionate, it was vindictive and cruel to make us queue all over again after a 1 hour wait, their spiteful attitude was horrible, and they displayed incompetence and disorganisation at every stage.
Truly awful, unethical, disorganised, incompetent. I strongly urge you to avoid them at all costs.
Review by Dlucke1 month ago
If you can use other airlines, please go ahead to avoid ripping off and poor customer service when you need it.
Dear wizzair, you don’t value your customers, I don’t value such companies. Never flew with wizzair since and I hope I’ll never have to.
1. They charged many passengers besides me €35 each to print a ticket to board the plane, besides I was checked in on the app and there was no boarding ticket on the app. The worst of all – there was nothing sent to email to be printed either or any other given info what to do in such case. Each passenger was charged as if they were issued a golden ticket, bravo, a way to cut down the number of future customers.
2. Also they sent a promotional code that didn’t work, refused to issue a refund.
3. I spent some time emailing support to get a refund – no success either, besides poor English and communication in general.
Review by Haryodh1 month ago
I dont get the bad reviews. I fly regularly with wizzair i have always found the service and flights of good standard. It did happen few times some delay but if you use their app you can get all info you need. No airline perfect but wizzair is much much better than ryanair or easy jet.
Review by Ovo1 month ago
The worst travel experience in my life.Any contact with customer Care.They answered on my complaint after 7 weeks.Blamed me for they faulty system.Do not fly with them.
Review by Isomiddin1 month ago
The most unscrupulous money grabbing company I've ever had the misfortune of travelling with. Con customers in to having to pay for boarding passes by making online check-in mandatory then because both the website and app function so poorly they actually prevent you from doing so.
Pay a little more to fly with anyone else.
Review by Otilija1 month ago
My flight get delayed 7 hours!! but that is not The worst, they give you 4 euros and a sandwich are cost 7. Even a cappuccino cost around 5 on Riga.
To avoid Wizzair.
Review by Jamalinl2 months ago
Never, ever fly with this airline @wizzair Our flight to London Luton has been delayed by over 3 hours and they decided to change their customer service last minute and refuse to give us any refreshments. And then they charged extra for bags. No apology. Terrible customer service
Review by Analzira2 months ago
Never again. Even if 50% cheaper than other companies, I will choose the other airline. Price dumping at its best (WORST) case - dont support this company anymore!
Review by SidshowBob Jolander2 months ago
My flight on the 27th of July was cancelled 1 hour before take off. I was not given a reason why. Fair enough.. I bought some new tickets at another Company. But the most upsetting thing is that it is now a struggle to get my mony back. I have not heard from them in 2 months now. I tried to call the call center, but they could not help.... It is basically not possible to get ini touch with the company. what a disgrace!!! Not flying with Wizz Air again!
Review by Bafford2 months ago
Most disgraceful lying thieving conniving airline there is. Dubious and untrustworthy, pay the extra pounds and purchase a ticket with a real airline like Lufthansa! You have been warned.
Review by Boyd West2 months ago
Un organised. Poor service. Awful plan which smelled awful. Additional bag payment and priority service which is nothing short of ridiculous. Ryanair on steroids.
Review by Malijo Stalion2 months ago
Customer Reviews doesnt seem to care Wizzair.
They really dont care about Customers
Review by Djice Kritschgau2 months ago
The worst comany ever tried. I had booked and paid on July a flight for two person for November, destication Catania Fontanarossa - London. At the beginning of September they told me that the flight was fully booked ad they have changed destination to Athens - London. This is absolutely ridiculous. But the worst was that they thid not fully refound the ticket and the call service is useless and too expensive. I do not recommend WIZZ AIR and for sure I will never think to fight with them.
Review by MariaBerts2 months ago
Tragic Airline- Not recommended at all!
Bad condition of planes, lots of delays, lack of organization and communication skills.
During my last trip from Thessaloniki to London my flight was first 1.30 hrs delayed, then diverted to put fuel in Skopia and after take off, they announced that we are returning back to Skopia due to safety risk and smoke in the cockpit! There was a complete chaos and we arrived in our flight destination 19 hours later vs planned arrival time.
Funny thing is that they refuse to compensate us!
Passenger of flight W9 4464 on behalf of 200 passengers.
NEVER EVER AGAIN.
Review by Sessilee Sangiorgi2 months ago
I have never felt so screwed over by a company as by WizzAir
I received 2-3 reminders, that the travel was close and we could check in online before. That's usually a fine service, but it wasn't... Every time the email link ended in a webpage where we could choose seats for +additional fee, which I refused. The only other option available, as far as I could see was "check in later" on the webpage. I assumed (wrongly, and uninfomed) that this meant we'd just take whatever seats remaining when we got to the airport. Fine by us. But NOT correctly assumed.
I had not installed the app, nor had/have I created an account. Since the page informed us of no other options or ramfications, I decided it all meant that we would just cheek in at the airport and get what seats was left.
I assume THIS is the purpose of the missing info on the web chek in site, because we were presented with a fee for airport chekin, more expensive than the flight tickets total!! 395SEK/person
I was curious, and the lady at chekin could only inform that I'm not the first one being screwed by this Hungarian company WizzAir...
I simply do not understand the reason for such idiocy? I would happily use Wizz again, had they not so intentionally lured me into letting them so blatantly steal money out of my pocket!?
Do they have business experts calculating their odds on my return to their business ever again after this stunt?
Have Wizz pondered the result of me and my friends telling our friends if their business methods, and the chances of them finding other airlines.
Unless Wizz can explain where on their web chek-in I overlooked the rule that their deadline is 3 hrs prior to take off, and that we did NOT HAVE TO ACCEPT their assigned extra-fee seats. My claim is that none of these informations were available. Only "check in later".
In the app, however, I had the option to "assign random seats" for free.
Review by Punkhouse2 months ago
I booked two tickets with Wizz Air in June 1019 for return flights from Luton to Ljubljana, Slovakia. The flights were for February 2020. Yes, quite a way away still. At the beginning of August I found out, via a friend who was travelling on the same flight, but had booked separately, that the flight times had been changed. No email or information from Wizz Air. In the middle of September I found out from a different friend (there were 10 of us travelling) that the flight had been re-scheduled to land at Prague and not Ljubljana. No email, phone call to anyone it was just my friend checking another Wizz Air flight checking on this one. When contacted Wizz stated the decision had been made on 29th August. How long do they need to notify passengers of a material difference in their booking? Totally unacceptable. Now awaiting a full refund. By the way, EasyJet do the same flight but cheaper out of Gatwick.
Review by BaseStation Consedine2 months ago
Our flight was delayed over 2 hours and they never offered us any refreshments. Terrible company, terrible customer service and not even cheap. You are advised to use another airline.
Review by Annedrea2 months ago
A friend and I flew with Wizz air in August for the Hungarian Grand Prix. We were unable to check in online for the return flight, their website could not confirm it for some reason. We arrived at the airport 2 hours early and they would not allow us to fly as they told us we hadn’t checked in on line. We were told we had to pay an additional fee which they would not take at the check in desk. He pointed to another desk where we had to pay. They’re were many other people on the same flight in a very long queue. There was only one person at the desk and we were in the queue for over an hour and a half. We paid the fee and were told that we would get on the flight. Just after we paid we were told the departure gate was now closed and we missed the flight along with many other passengers. We had to book a later flight five hours later. They charged us for this even they Wizz air made us miss the flight. They refused to refund the other fee. We also paid for priority boarding on our original flight but they refused us this on our late flight. They responded 30 days later to our complaint and refused ant refund. They really don’t care about Catherine customers and are a rip off airline. Do not travel with them
Review by Uge2 months ago
Horrible. The worst customer service I have ever seen. An hours and half before a flight they haven’t opened the check in.
Review by Ichan Craftz2 months ago
What a ridiculously misleading company this is.... advertising as the cheapest flight fares in europe then when you try and book you are met with lots of hidden fees... you pay for a ticket and then you need to buy your seat on top of it?! Ridiculously expensive baggage fees, and just fees for everything imaginable. They also have a handy school term spot fare, as you can easily spot the off term days reflected in their flight fares?! Modern robbery!!!! I don't even want to start on their customer service, if you can call any interaction with the company and its employees that - non existent. I really hope CAA will pick up on these reviews, looking forward to the day when they will be featured on the news and public revelation of this company's operations!!! DISGUSTING!!!!
Review by Paro2 months ago
This was a great company in the start but since then everything as just turned upside down. Were supposed to get picked up with their Shuttle bus in Kutaisi (Georgia) 2h before departure. Our departure was 07am so we went outside 5am and waited, called the company and the woman on the phone said
"we were there two times at 3am", we asked "so why 3am, thats 4 hours before departure!". She replied "So what are you going to do now?". Well, you tell me.. what kind of support does not have a solution to a problem?
We had to book a taxi ourselves and have not heard from them since or received our money back.
When we arrived to the airport to check in, the women working at the desk did not even look us in the eyes when speaking to us and asked us questions in a rude and very nonchalant way.
I asked, "so why is the flight delayed". She replied angrily; "it is only 30 minutes". So what, that was not the question.
And on to the airplane and the flight attendents did not smile once. They looked like they were trapped in soviet union in the 60s.
I have friends who says its so bad that even Viktor Orban on hungary have warned the company to take better care of their customers.
Please, choose another company if you are able to!
Review by Moglie Bukhrashvili2 months ago
Denied boarding due to overbooking by aircompany. According to their Policy, should be paid compensation and refund of tickets. In the airport was filled all necessary documentation (DENIED BOARDING COMPENSATION FORM) which was sent to WizzAir complaints department. They answered 1 time asking to send this documentation again and disappeared! No answers to my several emails, no information at all when the compensation will be issued! Almost 1 month and no answer!
How is possible nobody even answer?!
Review by Cartriona2 months ago
If I could give zero star, that's what they deserve.
By far the worst airline, they'll take your money and leave you stranded and wondering around the airport for more than 6 hours, you can choose an indirect flight (cheaper as well) and you'll get at your destination faster.
Humiliated being told by their representatives that "certain countries are not a priority"
DON'T MAKE PROMISES THAT YOU CAN'T KEEP, simple ...